Customer Service Data Entry

LAKESHIA N. ADAMSON

************@*****.*** 803-***-**** Camden, SC 29020

Summary

Passionate about building customer relationships and creating solutions for customers by using both interpersonal and professional skills gained through experience with a strong background in customer service.

Skills

Responding to Difficult Customers

Multitasking and Prioritization

Customer Service

Building Customer Trust and Loyalty

Calm and Professional Under Pressure

Data Entry and Maintenance

Experience

Kelly Services-City of Camden Camden, SC

Customer Account Specialist

04/2023 - present

Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

Built and maintained productive relationships with customers and internal partners.

Acted as main point of contact in matters relating to client concerns and needs.

Accepted payments, answered inquires over the phone as well as in person

Sitel Group Sumter, SC

Tier 2 Customer Service Representative

10/2022 - 03/2023

Worked with internal teams to deliver accurate information to customers and service accounts.

Developed and maintained strong relations with customers to meet quality expectations.

Supported customers with online billing, access and account issues.

Comfort Inn & Suites

Front Desk Personnel

08/2021 - 10/2023

Greeted, registered, and assigned rooms to guests

Processed guests' check ins and outs while providing excellent customer service

Handled and resolved customer complaints and/or issues

Managed housekeeping staff

Processed payments both over the phone and in person.

Education and Training

Midlands Technical College

Contact Call Center Training

01/2014

Applied Technical Education Campus, Certified Nursing Assistant

01/2009

Penn Foster High School

High School Diploma

01/2005

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