Spa Supervisor Receptionist therapist
Resume:
Pramod Naik
Navi Mumbai, Maharashtra, India
Contact no: +917*********
**********@*****.***
linkedin.com/in/pramod-naik-83635238
Summary
Service-oriented Spa Wellness Manager, Spa service expert and Spa specialist committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action. Experience
Spa Supervisor (Unit Head) Anantara Spa
Anantara Hotels, Resorts and Spas
Jul 2022 - Sep 2022 (3 months)
The Oberoi Dubai rebranded to Anantara Downtown Hotel Dubai, UAE Spa Supervisor
The Oberoi Group
Feb 2013 - Jun 2022 (9 years 5 months)
Pre opening The Oberoi Dubai, UAE
Oversaw upkeep of entire facility and notified maintenance for service repairs.
Maximized efficiency through time management and staff supervision to boost productivity.
Led spa tours for new members to familiarize guests with services provided.
Maintained front desk workstation by keeping it clean and organized.
Managed activities related to staff training, treatment procedures, inventory management and marketing.
Provided specialized spa and wellness treatments in Aroma, Swedish, Thai, Balinese, Facial, scrub, wrap, sound therapy & Ayurvedic Hot herbal poultice, Shirodhara. Spa Supervisor
Gloria Hotel Dubai, UAE
Apr 2011 - Dec 2012 (1 year 9 months)
Pre opening Elixir Health & Wellness Spa
Therapist-Balinese spa Four
Points by Sheraton, Vashi India
Feb 2011 - Apr 2011 (3 months)
Chavana Spa - A Mandara Spa Company, I enjoyed learning Balinese spa therapy and spa rituals. Also managed the spa reception.
https://www.chavanaspa.com/
Guest Services Coordinator - Kayakalp Spa & Wellness Centre ITC Hotels, The Maratha Mumbai India
Aug 2008 - Dec 2010 (2 years 5 months)
Check guests in and out of the hotel spa wellness centre in a courteous and pleasant manner. Use the appropriate phrases and greetings when interaction with guests. Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed.
Masseur-Ayurveda
Goldshield Healthcare Private Limited, Mumbai India Aug 2006 - Jun 2007 (11 months)
Supported the Ayurveda health care section as therapist. Performed Ayurvedic therapies. Education
The Emirates Academy of Hospitality Management
Spa Management Skills, Financial statements, accounting, Sales & Marketing for Spa Manager
Apr 2018 - Apr 2018
Successfully completed the Professional Development Module Programme certificate of achievement Dubai College of Tourism (DCT)
Dubai Way Champion – Level 2, Customer service skills Aug 2018 - Aug 2020
Dubai Way is administered by Dubai College of Tourism for Dubai Corporation of Tourism and Commerce Marketing.
meispa.it/en/academy
MEI Scientific Wellbeing Spa Operator Training, PMP -Phytomassopodia Ritual Aug 2014 - Aug 2014
Natura Bissé Barcelona
Spa Directors Training, How to adapt your business to COVID-19 Jul 2020 - Sep 2020
Mentorship, Maintaining Luxury Standards, Optimizing Retail Revenue, Evaluating Team Training, Managing Profitability, Creating & Implementing Effective Marketing Plans, Leveraging Digital Assets
& Social Media, Implementing Promotions, Effective Yield Management, Re-Building your team, Re-opening after COVID, New Sanitization Practices To Adopt, Managing Stress in COVID Times, Learning the basics: Social and Digital Platforms, Behind the Scenes: The Beauty of Caring, Menu Engineering, The Art of Successful Holiday Gifting Siemens Training Centre Andheri Mumbai India
National Trade Certificate National apprenticeship scheme - Welder, Trade Theory, Workshop calculation & Science, Engineering Drawing, Practical, Social studies Aug 1990 - Aug 1992
N.G. Acharya & D.K. Maratha College of Science Chembur Mumbai India First year Science Junior college Mumbai India.1990, Mathematics, Physics, Chemistry, Biology, English
Aug 1989 - May 1990
ST. JOHN THE BAPTIST HIGH SCHOOL
Secondary School Certificate, Mumbai Board, Thane India English, Maths, Science, Social sciences
Jun 1983 - May 1989
Licenses & Certifications
Person In charge (PIC)– Level 2 - TSI Quality Services Issued Jul 2019 - Expires Jul 2024
TSI-PIC-PHL2-002087 *****@**********.*** /+971(0)44587743 Yoga Volunteer by The Yoga Certification Board Ministry of AYUSH, Government of India - Yoga Certification Board. Credential ID P227549 Issued July 2023 - Expires Jul 2028
Fitness Instructor Aerobic & Gym – Talwalkars Fitness Academy Certify that successfully completed the professional course Fitness Training, Mumbai India Issued Jan 2006
Basics of Revenue Operations - Alison
Yoga Exercises for Core Strength and Flexibility - Alison 165*-********
Yoga Exercises - Revised - Alison
Diploma in Psychology - Alison
Introduction to Supervision - Alison
Massage From Around the World - Alison
Cidesco certified Sanitation & Sterilisation Award - CIDESCO International Certificate No: 2020.07.8634
Medic First Aid Basic Plus CPR, AED and First Aid for Adults - SaveFast Training Academy
Issued Feb 2020 - Expires Feb 2022
Validation No. C2010815363767401
Resource Management - The Oberoi Group
The Oberoi Centre of Learning and Development
BABTAC International Certification Course for Introduction to Anatomy and Physiology.
Certificate: 29063845
Inclusive Service, Rooms Operations, Information Security, Food Safety, F&B Service, Event Operations, Tour Guide - Tour Marketing and Management - Dubai College of Tourism (DCT)
Issued Jun 2020 - Expires Oct 2022
Successfully completed the course: Hotel Training
Rooms Operations, Food Safety, F&B - Lobster Ink
Successful completion of all course theory & assessments related learning path. Skills
Fitness Training • Cosmetology • Facials • Skin Care • Guest Service Management • Beauty Industry
• Customer Service Management • Relaxation Techniques • Training & Development • Microsoft Office
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