Customer Service Data Entry

Michelle D. Allen

*** **** ****** #*** (Cell) 951-***-****

Richmond CA 94804

*************@*****.***

OBJECTIVE: Seeking a challenging position where I can offer my knowledge and abilities. QUALIFICATIONS

● Medical Terminology

● Medisoft Billing Software

● HIPPA Compliance

● Keyboard: 45 W.P.M.

● A/R Report, A/P Report

● CPT, ICD-9, ICD-10, HCPC

● Medical Insurance Billing

● PPO, HMO, Medicare, Medicaid, Commercial Insurance Billing

● Workers Compensation

● Appeals

● Adjustments

● Write-offs

● Customer Service

● Supportive team worker, committed and responsible

● Able to prioritize workload and meet deadlines

● Dependable, punctual, and efficient

● Able to maintain confidentiality and work independently

● Excellent written/oral skills

● Fast Learner

● Operated a range of office machines

● Microsoft Office including Word, PowerPoint, Outlook and Excel

● 10-key

● PeopleSoft

● Keyboard: 45 wpm

● Horizon Practice Plus

● Practice Partner

● Meditech

EXPERIENCE

Practice Coordinator

06/2022-Present

UCSF Neurosurgery

San Francisco

• Patient Scheduling

• Prior Authorizations

• Return Patient Calls

• Prepare Transmittals

Patient Registration

02/2021-05/2021

Randstad/Covid-19 Vaccination Hub San Francisco

● Registering Patients for the Covid-19 Vaccination Surgical Coordinator. 12/2019-03/2020

Eye Physicians of The East Bay. Oakland

● Surgery Scheduling

● Reschedule Surgery

● Schedule patients Pre-op

● Medical Clearance

● Return patients calls

● Get Authorization

● Check Eligibility

● Prepare Transmittals

● Call PCP for Clearance

● Co-manage (make sure forms are sent to ODS)

Medical Billing Specialist Workers Comp 10/2018-12/2019 National Labs Inc.

Hayward

● Appeals

● Verifying WC claims with Adjusters

● Verifying Insurance

Administrative Assistant 01/2018-12/2019

Center Point Inc. Oakland Day Reporting Center

Oakland

● Data Entry relative to client demographics

● Answer Phones direct calls to appropriate parties, message taking

● Admitting

● Scheduling

● Customer Service

● Coordinates meetings

● Special Projects

● Cash Handling

Medical Biller 6/2016-11/2017

Arrowhead Orthopaedics Redlands

Billing for Orthopaedic Doctors

Teacher’s Assistant 03/2013-9/2014

Azure Hills Childrens Center Grand Terrace

Teaching and Caring for Children Ages 2-5

Administrative Assistant 01/2011-06/2011

Center Point Inc. Oakland Day Reporting Center Oakland

● Data Entry relative to client demographics

● Answer Phones direct calls to appropriate parties, message taking

● Admitting

● Scheduling

● Customer Service

● Coordinates meetings

● Special Projects

● Cash Handling

Volunteer at Surgery Information Desk 11/2009- 08/2010 Kaiser Permanente Oakland

● Data entry relative to patient demographics

● Answered phones directed calls to appropriate parties, took messages, and provided appropriate information

● Liaison between Physicians and patient families

● Customer Service

Mental Health Worker & Intake Personnel 06/2000-07/2011 Knollwood Center Psychiatric & Chemical Dependency Hospital Riverside

● Facilitated Groups

● Billing

● In Patient Assessments/Intake

● Answered phones directed calls to appropriate parties, took messages, and provided appropriate information

● Data entry relative to patient demographics, history, and medications

● Admitting

● Scheduling

● Filing

● Customer Service

● Patient Care

● Charting

● Vital Signs

Patient Accounts/Collections 09/2008-10/2008

Desert Orthopedic Center Rancho Mirage

● Data entry, Posted payments, Updated delinquent accounts, Drafted letters

● Answered phones directed calls to appropriate parties, took messages, and provided appropriate information

● Customer Service

● Collected Past due accounts

Administrative Assistant/Caregiver 09/2007-1/2008

Parent Care Management Services Highland

● Answered phones directed calls to appropriate parties, took messages, and provided appropriate information

● Collected Client Payroll

● Scheduling

● Customer Service

● Filing

● Data Entry, relative to patient demographics, history, medications

● Private Caregiving in the evenings

Loma Linda University School of Medicine, Loma Linda, California Riverside Secretary to Dean of Students

● Maintained files and information packets

● Developed Curriculum Vitae for medical students

● Answered phones directed calls to appropriate parties, took messages, and provided appropriate information

● Customer Service/Cash Handling

● Managed correspondence

● Scheduling

● Data Entry

● Maintained schedule for use of conference rooms

● Provided administrative back-up and support for executive assistants

● Maintained office and conference room supply inventories

● Coordinated departmental meetings

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