Keshia L Trusty

**** ********** ***

Wilmington, DE 19808

610-***-****

ad4f6y@r.postjobfree.com

PROFILE: Recognized for creativity, approachability and helping new hires to feel comfortable and oriented to new surroundings. Quick learning individual known for honesty, integrity and congeniality. Experienced in working with diverse groups of people, utilizes highly effective organizational skills. Consistently exceed employer expectations. Utilizing knowledge gained from business, academic, social, religious and life experiences in the following areas: Education, Child Care, Banking, Coaching, Postal Service, Mutual Funds, Retail Sales, Travel Industry, Tax Preparation, Teaching and Customer Service.

EDUCATION: Eastern University St David’s PA - Masters Multicultural Education May 2020

PA Certification PRE-K to 4 August 2018

March 2009 to December 2011 Elementary, Early Childhood & Special Education

Delaware County Community College Media, PA September 2002 to May 2006

Business Management Associates Degree May 2006

General Studies Associates Degree December 2005

Sports Management Instruction September 2004 to May 2005 Courses:

Sports Management and Sports Marketing

Human Resource Management Certificate December 2003 C

Courses: Human Resources Management, Supervision, Organizational Behavior, Training & Development, Compensation & Benefits, Labor Relations

Basketball Officiating Certification September 1999 Career Institute: Travel & Tourism Certification December 1994

EMPLOYMENT: Self-employed Nanny

August 2020 to Present

Greater Wilmington Convention and Visitors Bureau - Visitor Center Customer Service May 2023- to Present

Public Partnership LLC - Personal Care Assistant July 2022 to September 2023

Job Corps Life Science Institute -Math Instructor August 2019 to September 2020 and Evening Studies Instructor from September 2020 to February 2022

Delaware County Community College - Instructional Assistant February 2017 to March 2020

Chester Community Charter School - Intervention Strategist March 2018 to May 2019

Wallingford Swarthmore School District - Strath Haven 8th Grade Girls Basketball Coach November 2017 to Present # (#Seasonal November to March)

William Penn School District - Instructional Assistant (Autistic Support) Aug 2017 to Mar 2018

DCIU Head Start – Instructor October 2012 to June 2017

New Era Ticketing - Ticketing Agent May 2012 to March 2014

YMCA of Freedom Valley – Instructor September 2011 to January 2012

Today’s Child Learning Center - Teacher June 2009 to September 2011

H&R Block - Customer Service Coordinator January 2002 to April 2017*

(*Seasonally January to April)

SELECTED ACCOMPLISHMENTS:

Developed and achieved approval from upper level management at Vanguard, for a department wide flexible work schedule program which allowed individuals to successfully complete all work assignments and achieve a better work-life balance resulting in an overall increase in employee morale. While in the money wiring department at Vanguard, developed standardized procedures and created an efficient training manual giving new employees to that area a reference guide successfully reducing training time. Assisted the Delaware County Community College Women’s Basketball team, as a key player, to the first playoff appearance in the last 15 years of school history, at that time. Ensure timely and accurate processing of applicants, by administering new hire tests and facilitating completion of all paperwork as a vital member of the Human Resources Department of Widener University. At QVC maintained excellent customer service causing increased repeat customers and a rise in sales revenue. Completed daily cash handling and settlement with speed and accuracy at both Mellon and Susquehanna Patriot Banks. I was given the successful parent award by DCIU Head Start as well as being promoted to Instructor Liaison. While at PennWood Middle School, I assisted the teachers by running one on one instruction, small group sessions as well as assisting students as they attended Regular Ed classes and special classes like Gym or Art. At Chester Community Charter School, I was a PSSA proctor and assisted teachers with 4th, 5th and 6th graders. At Job Corps I was on the Student Retention Committee. As a Nanny I have been able to help get the children school ready, help with transitioning from online to in person learning and facilitate an enjoyable lifelong learning atmosphere.

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