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Help Desk Operation Manager

Location:
Banke, Lumbini Province, Nepal
Salary:
45000 to 60000
Posted:
March 19, 2024

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Resume:

CURRICULAM VITAE

RAMESH KUNWAR

Mobile: +977**********/+977**********

Email: ad4f6s@r.postjobfree.com

PERSONAL ATTRIBUTE

• Highly motivated and goal oriented with proven capacity to perform under pressure,

• Experience to adopt and pursue organization objectives as well as flexible on timing,

• Confident, Dedicated to work, Co-Operative and Dynamic,

• Having good leadership skills as well as team building personality. PROFESSIONAL SUMMARY

Pursuing my career in logistics dept. with Al Seer trading L.L.C. since 2005. Al seer trading is a FMCG distribution agency having wide range of products including food and non food items. Having 11 years professional experience in Logistics. Handled variety of logistics operational area based on needs etc. Store in charge, Transport division, Filling in charge, Trip sheet & POD in Finance, return in charge food w/h, logistics Help Desk and Administration. Good Communication skills, committed team player, creative, self-starter, having ability to work in a fast- paced environment.

WORK EXPERIENCE

Designation Store & Operation Manager

Period 2019- till date

Company Classic Tech PVT, Nepal

Interview, schedule, and counsel employees. Communicating job expectations; planning, monitoring, appraising, reviewing job performance and providing feedback to the subordinates

Develop the function’s KPI in relation to the organization’s goal and keep track of it

Manage the growth and success of the team

Duty assigns for store & operation staff

Supervise, coach and guide the operations department

Monitoring ROL (Reorder level) and creating a purchase plan for the store and administration related goods/materials

Develop, implement and evaluate policies and procedures for receiving, distributing and returning goods whenever needed through roadway or airway

Collaborate with other departments to ensure business goals are being met

Ensure product stock is adequate for all departments & branches and can cover the demand

Building good quality relationships with vendors and negotiate with them. Also preparing agreements, maintaining records and ensuring timely payments

Evaluate suppliers to achieve cost-effective deals

Prepare detailed reports on daily inventory operations, stock levels, and adjustments and also predicting potential inventory problems for both inside and outside the valley

Daily analysis of collected data and make suggestions for better efficiency.

Monitor, manage and improve the efficiency of support services such as Sale, Finance, Admin, IT, HR.

Designation : Logistics & Warehouse Executive

Period : 2010 to 2017

Company : Al Seer Trading Agencies, UAE

• Make sure the goods receiving is done as per the company’s procedure

• Conduct monthly stock take

• Scheduling the containers for Offloading

• Dating for receiving the shipment on Seaport

• Assigning works for warehouse workers

• Checking the space availability of warehouse to schedule the container

• Making write-off notes for expired and damage goods

• Scheduling the pest controlling and good housekeeping

• Handling & supporting day to day logistics / warehouse operations

• Maintaining staff evaluation records (Picking Efficiency Report)

• Inventory management (Stock / Batch & Accuracy movements).

• Practicing with FEFO – First Expiry First Out

• Checking & processing for Inbound (Receipts /FGRA / Market Return)

• Check inbound receivers verifying counts and other steps required accordingly

• Maintaining & Keeping inbound record details.

• Monitoring the Slow / Non movement goods & update the Sales team

• Verifying the Market return goods movements and records.

• Coordinate & Documenting the Co-packing process of Promotional activities

• Maintaining the Temperature records – As per HACCP policy

• Maintaining the Warehouse hygiene – As per HACCP Safety policy Designation : Help Desk & Customer Service Executive Period : 2008 TO 2010

Company : Al Seer Trading Agencies, UAE

• MIS Reports to all sales & logistics & warehouse team.

• Support to service customer orders on time.

• Coordinating between sales & transport Team and customers for prompt deliveries.

• Planning the daily delivery schedule.

• Maintaining a track of all vehicle permissions.

• In coordination with Transport Supervisor making arrangement for urgent delivery.

• Facilitating receipt of market return in coordination with sales team.

• Promptly attend to, log and act upon customer complaints, delivery issue.

• Coordinate with all the sales related enquiries & supporting to clear all market related queries. Designation : Transport Coordinator

Period : 2007 to 2008

Company : Al Seer Trading Agencies, UAE

• Assign Driver & helper to route & invoice arrange as per route planning.

• PPS arrange route wise and given for picking

• Maintaining of vehicle municipality food permission & Mulikiya.

• Coordination and communication to sales team.

• Supported for (Fine fair frozen divn) transport service.

• Maintaining delivery schedules and track deliveries to ensure delivery are met on time.

• Conducting with sales team for smooth deliveries.

• Scheduling the vehicles for servicing.

• Scheduling Deliveries for the market.

• Dealing with the customers and getting appointments for delivery. EDUCATION

Intermediate 2 year passed HSEB of Nepal

BBS (Bachelor of business study) 3 year Commerce in Tribhuvan University, Nepal. MBS(Master of business Studies)

COMPUTER PROFICIENCY

ERP System: SAP

Application Package: MS Office, specifically Excel and PowerPoint PERSONAL DETAILS

Age & Date of birth : 38 years / 6th April 1982

Nationality : Nepalese

Gender : Male

Marital Status : Married

UAE driving license: # 2119759 valid until 19-06-2023 Motorcycle # Valid Nepal license

SKILL SET

• Transportation and Route planning.

• Well verse in Route, Customer & Order flow

• Warehouse operations (receipt, dispatch, & documentation)

• System inventory verification & track in SAP

• Administration and Coordination ability

• Leadership skills, Communication skills

DECLARATION

I hereby to certify the above furnished information is true and correct to the best of my knowledge. I am confident to deliver to my best ability if provide an opportunity to perform my functions and duties to my best ability, adaptability, motivation to fulfill organizational objectives and goals. Yours faithfully,

RAMESH KUNWAR



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