Business Office Case Management
Resume:
Pamela Love
Madisonville, LA ***47
ad4f6h@r.postjobfree.com
OBJECTIVE: To obtain a position with a goal oriented establishment where I will be able to utilize my creativity and management skills. We are a retired United States Marine Corps Family that is preparing for new adventures after 23 years of service to our country. We are excited to make St. Tammany our home..
EXPERIENCE:
07/08 to 04/10
Regency Hospital Company
(Company purchased by largest LTAC in the nation.. Most Management staff terminated to include my position and replaced by their staff.)
195 Highland Park Entrance, Covington, LA 70433
Business Office Liaison – Responsibilities include “go between” from Corporate to local level CEO with regard to business office affairs. Reconciliation of the patient census in order to ensure accuracy of admits, transfers, discharges and deaths. Maintain information on company web-based reporting system for company wide coverage. Maintaining “Length of Stay” reports daily to confirm the accuracy between the Corporate Office, Case Management Team and Insurance Case Management Team. Management of all patient charges daily for the entire facility to include all respiratory, nursing, rehab, rentals, lab, telemetry, dialysis, radiology, special procedures and host acute charges. Maintain emergency transportation, treatment room, and dialysis logs to reconcile against patient fees. Communication with Host and/or ALL Acute partners for services received for RegencyHospital patients by outside sources. Creation and submission of all financial agreements for new Host and Acute facilities and acquisition of all patient charges from contracted Acute facilities and calculate reimbursement to these facilities. Rate factoring “Medicare Allowable” reimbursement to ALL Host/Acute facilities for monthly reimbursement. Reconcile All vendor statements to patient accounts and/or logs. Maintains good public relations with internal, as well as external, customers that serve the best interest of Regency Hospital Company. Make routine inspections of data to ensure that established policies and procedures are being implemented and followed. Audit ALL daily charge reports, census and reporting to CEO. Review and approval on AlL vendor invoices for payment in accordance with established vendors. Perform quality assurance checks on pertinent documents. Monthly chart and charge audits on random patient files required by Corporate Vice President of Business Operations. Preparation of records in accordance with detailed instructions. The creation of written and oral daily financial reports to the Hospital CEO. Working directly with the Hospital CEO and Corporate Office Vice President of Business Operations to resolve issues and conflicts related to Business Office functions.
01/07 to 10/07
GNO Federal Credit Union
3105 Lime Street, Metairie, LA 70006
Business Development Representative - Responsible for managing business development and the operation of business development on behalf of GNO Federal Credit Union, sales and profitability through promotion of company products and services. Also responsible for new business partner relationships, all public relations, new project introductions, marketing and sponsorships. Managing schedules and negotiating. Partnering with associate marketing team member. Chamber of Commerce Member, and Hospice volunteer. Formulated, maintained, operated, performed, produced and strengthened company.
05/03 to 04/06
Pioneer Services
Havelock, NC/Cherry Point Marine Corps Air Station
Corporate Office: Kansas City, Missouri (World Wide Locations)
Branch Executive Manager - Responsible for administration and accountable for the operation of a branch ensuring maximum sales and profitability through promotion of company products and services, memorable and great customer service, increased market share, development of staff, and managing operating cost. Also responsible for public relations, military leadership relations and media relations including new project introductions and sponsorships. Facilitates broadcast production for radio, television, and video projects by managing schedules and negotiating pricing. Point of contact for outside agencies and also day to day client responsibility. Maintain traffic on projects concerning project codes and campaign costs. Partners with other marketing team members and with other departments for special projects as needed. Elected member of the Military Affairs Committee (MAC) at Cherry Point Marine Corps Air Station, Officer's Wives Club Member, Chamber of Commerce Member and Better Business Bureau.
09/02 to 03/03
A1 Wireless (An Authorized SUNCOM/AT&T Dealer)
Jacksonville, NC
Manager - Responsibilities Included: Management of a staff, establishment of monthly quotas, creation and placement of marketing advertisements, monthly reports, working sales lead lists, quoting prices and credit terms, preparing sales contracts, reports, and expense accounts, investigating and resolving customer problems, attending weekly sales meetings in Myrtle Beach, SC.
12/01 to 05/02
State Industrial Products, Inc. 216-***-****
3100 Hamilton Avenue, Cleveland, OH 44114
Field Sales Representative: Outside Sales Representative New Orleans Market (Industrial Chemical Manufacturer) - Responsibilities Include: Private, State and Federal industrial chemical sales. Duties include contributions toward sales and revenue, meeting monthly sales allocation and quotas, knowledge of products, public relations, sales and marketing.
2/01 to 12/01
Cross Gates Athletic Club
200 N. Military Rd., Slidell, LA 70461
Sales, Marketing & Public Relations - Responsibilities Include: Acting Club Manager Sales supplication both “in-house” and in the field (to include cold calling). Contributions toward the monthly marketing design and implementation, meeting monthly sales quotas, knowledge of and participation in all club functions, public relations and marketing operations. Chamber of Commerce Representative.
11/99 to 2/01
Automated Technology Machines, Inc. d/b/a Innovus, Inc.
400 Poydras Street, Suite 1650, New Orleans, LA 70130-3245
Executive Administrator to the National Sales Director, Vice President & CEO - Responsibilities Include: Negotiation and establishment of agreements/contracts, proposals & marketing concepts, creation of a multitude of Senior Management sales presentations. Planning commission strategies in conjunction with contracts/agreements to increase revenue and establish higher standards. Promotion of sound public relations with existing, as well as future clients in hopes of retaining existing Customer’s and implementation of a new client base. Establishment of a monthly commission reports to benefit the Customer as well as Automated Technology Machines, Inc. . Coordination of insurance certification from provider. Assisted in the design and improvement of marketing packets to better promote sales growth. Established procedural manuals detailing instructions on duties, responsibilities, and whereabouts of necessary documents and/or policies.
(Father Passed Away in February 1995 – Family Business Required Assistance)
6/90 to 2/95
Embry & Company Insurance Agency
Kansas City, Missouri
Assistant Manager-Personal Lines Property and Casualty Dept. - Responsible for the examination and emplacement of all personal property & casualty coverage for Insured. Managed and coordinated all placement of policy renewals, endorsements, etc. and supervised client communications and correspondence, reckoning and aggregation, marketing, providing day to day department evaluation to CEO.
EDUCATION:
A.D. Banker Licensing Association (Property & Casualty Insurance-Kansas, Missouri & Colorado) Missouri Residence License & Kansas Associates License Property and Casualty Insurance (1991)
STUDIES: Executive Business Management, Marketing, Public Relations, Business, Public Speaking, Communications, Advanced Creative Writing.
(References upon request.)
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