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Medical Records Customer Service

Location:
Salt Lake City, UT
Posted:
March 19, 2024

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Resume:

MARIA ANDRADE

**** * **** * **** Lake City, UT, *4118 · 801-***-****

ad4f6d@r.postjobfree.com

CAREER SUMMARY:

Extensive experience in the health care field with 7+ years of experience in customer service and maintaining accurate and up to date records. Ability to collaborate with cross functional teams to solve complex, high-stakes problems. Committed to continuous improvement and contributing to team success.

EXPERIENCE

April 2020-Present

Medical Records Director

SANDY HEALTH AND REHAB

Ensure timely and accurate medical records for our 120-bed facility. Request records from hospitals for continuation of care. Uploading documents into PCC. Audit admission, discharge, and death log. Send accurate reports to the state of Utah. Send PASRR referrals to Valley cares. Assist with 10A process, UR, and triple check meetings. Send our ROI request to law firms, family members, and residents. Assist DON with auditing UDA’s and admission packets. Answer phones, emails, and faxes. Transportation of residents to their consultations. Help with receptionist duties. Assist on the floor as a CNA by answering lights in a timely manner. Asist residents with their activities of daily living. Help wound nurse with wound cares. June 2017-April 2020

Business Office Assistant/Admissions Director/Medical Records Director AVALON VALLEY REHABILITATION CENTER

Assist business office manager with the aging report. Call the state of Utah and apply for direct deposits of resident funds. Reach out to hospice companies and Medicaid to ensure residents accounts to receive payments. Audit resident trust funds and ensure residents received their money correctly and receipts are present. Call insurance companies and inform them of new residents coming in. Communicate with staff of new residents coming in. Update census sheet before the beginning of each business day. Ensure timely and accurate medical records for a 110- bed facility. Request records from hospitals for continuation of care. Uploading documents into PCC. Audit admission, discharge, and death log. Send accurate reports to the state of Utah. Send our ROI request to law firms, family members, and residents. Assist DON with auditing UDA’s and admission packets. Answer phones, emails, and faxes. May 2015-June 2017

Receptionist/HR/Payroll/AP

Canyon Rim Care Center

Assist business office manager with hiring employees. Get Payroll closed and ensure every employee’s time clock sheets are accurate. Send invoices to corporate office to pay vendors. Answer incoming calls and direct them to the appropriate department. Distribute resident trust funds daily. Greet family members and guests, direct them to their loved one’s rooms. MARIA ANDRADE

4526 W. 5780 S. Salt Lake City, UT, 84118 · 801-***-**** ad4f6d@r.postjobfree.com

Education

August 2022

Associate degree

Salt Lake Community College

Currently taking all prerequisites to get into the nursing program. I am also taking courses I need to get into the Bachelor of Science in health information program at Weber State University. August 2006 – June 2009

Diploma

Granger High School

Graduated from high school with honors. Participated in AVID and Key Club. Took Advance Placement classes and went to Granite Technical Institute to take the certified nursing assistant program.

SKILLS

• Proficient in Microsoft applications

• 7 years of customer service

• Answering multi-line phones

• HIPPA Regulations

• CNA

• Organized

• Diligence

• Maintain accurate Medical Records

• Adaptive learner

• Phlebotomist

References Upon Request



Contact this candidate