Mariah Walker

**** ***** ***** **

Burton, MI ***29

810-***-****

OBJECTIVE

Personable Customer Care Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.

Skills

• Microsoft Applications

• Customer Service/Phone Etiquette

• Typing: 40WPM

• Internet Savvy

• Record keeping/Filing

• Computer Skills

E X P E R I E N C E

Packer/Sorter/Inductor

Amazon

2022- Present

-Sorting, scan, and stacking packages on

Pallets.

-Ensure customer orders are ready for delivery.

CUSTOMER CARE

Horizon BCBSNJ (Dialog Direct)

2021-2022

-Educate members and health care providers with details regarding members' benefits.

-Inform members of outstanding co-payments. Provide extant and prospective members with the details of network providers.

CUSTOMER CARE ADVOCATE

Xerox

2016-2016

-Inform customers about services available and assess' customer needs.

-Use a computerized system, respond to customer inquiries in a call center environment.

-Respond to telephone inquiries and complaints using standard scripts and procedures. Mariah Walker Pg.2

RECEPTIONIST

Farm Bureau

2011-2011

-Answered Telephones

-Set up appointments

-Filed Paperwork

-Data entry

E D U C A T I O N

2010-2014

GRAND BLANC HIGH SCHOOL

General Studies, HS Diploma

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