MUHAMMED AFZAL

**** *. ********* ***, *******, Illinois, 60618 U.S.A.

Telephone: 773-***-**** E-mail: ad4f5y@r.postjobfree.com

OBJECTIVE: A challenging career in a growth-oriented company where my ability, skills, and experience

can be fully utilized.

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EXPERIENCE:

Extensive experience in supervision, professional customer service and in all aspects of airline operations (passenger & ramp service, baggage service, cabin service, catering and flight operations

Exceptional leadership, analytical, organizational, strong communication, effective teamwork, training, decision-making, prioritizing, accountability, assessment, evaluation and computer skills

Experience in recruitment, interviewing, processing new candidates, orientation and training

PROFESSIONAL EXPERIENCE:

AMERICAN AIRLINES, Chicago, Illinois, USA 07/1999 to 10/2022

CUSTOMER SERVICE MANAGER:

Supervised and coordinated the daily activities of employees to ensure a safe and effective operation.

Responsible for shift schedule to include: work station assignments, employee training, vacations, breaks, overtime assignment, back-up for absent employee vacations, and shift rotations.

Professional Conduct, diversity initiatives, investigates and responds to employee relations issues in a timely manner.

Scheduled and conducted shift meetings to discuss and resolve operational, manning power issues.

Trained, coached, counseled, and mentored employees in compliance with policies and procedures.

Enforced company policies and procedures and enforced safe working habits in accordance with Equal Employment Opportunities, FAA/OSHA/TSA/DOT/USPS regulations, policies and safety procedures.

BAGGAGE COORDINATOR:

Coded and charged tracers to assigned accountability; coordinated forwarding of baggage to the final destinations for any reason; provided forwarding messages using Saber and Saber Plus system to advise down line stations of baggage irregularities and allow advisory to the customers in a timely fashion; prepared baggage service summery reports for the upper management.

LOAD PLANNER:

Produced of load sheet/LIR for Qatar airways and Air-Berlin’s per required standards ensuring an excellent standard of accuracy; ensured that flights are released with no delay; coordinated with passenger service, cargo and load control to plan future load.

UNITED EXPRESS AIRLINES, Chicago, Illinois, USA 02/2003-11/2003

CUSTOMER SERVICE MANAGER:

Supervised the Passenger Service Agents; Resolved customer service and operational issues.

Achieved and strived to exceed agreed goals for on-time performance. Provided on the spot job coaching and counseling to correct performance problems and conducted annual performance appraisals; developed action plans to improve problem areas.

Implemented policies and procedures; spent majority of time in the operation, interacting with employees and customers; Observed and enforced all safety regulations and company policies.

EDUCATION AND TRAINING:

Associate Degree, Human Resources Management, Leadership, Time Management, Office Management, Employee Development, Fundamentals of Supervision, Employment Law Fundamentals

Create A Vision And Build A Team, Excelling As A First Time Manager-Supervisor

LANGUAGE: Fluent in Urdu, Hindi and Punjabi (Read, Write and Speak)

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