Brian G Thomas

**** **** ****** **** *** ***

Houston, Texas 77064

561-***-****

EDUCATION

Purdue University, West Lafayette, Indiana, Bachelor of Arts in Interpersonal and Public Communication, May 1979. Minor concentrations in Sociology and American History.

EXPERIENCE

Convey Health Solutions, Decatur, Illinois

Member Associate, May 1, 2017-September,2017

Customer Service Call Center, responsible for Open Enrollment, Medicare Part D benefits, and

Pharmacy overrides.

Kroger, 1014 Vine Street, Cincinnati, OH 45202

Night Clerk, Customer Service Associate, September 2016-present

Grocery Inventory Control, Monitored Stocking and Rotation, Replenished and conditioned shelfs immediately based on customer demand and access; Sorted back stock inventory from grocery truck and monitored residual scans for the ordering team.

Global Response, 777 South State Road 7, Margate, FL 33068

Customer Care Associate, November 2015-June 2016

Incoming call Customer Service Representative, verifying short term medical insurance benefits, confirming and updating medical claims for providers and members, documenting received medical records for claims adjusters.

Houston Methodist Hospital, 6565 Fannin, Houston, TX 77030

Centralized Scheduler I/Transfer Center Coordinator, June 2013-April 2015

Hospital Patent ancillary scheduling, patient appointment setting, direct contact with providers for anesthesia cases, patient registration, acute care hospital to hospital transfer processing, securing accepting physicians, setting up conference calls between both transferring and accepting physicians to expedite bed control, air ambulance transportation, and hospital administration clearance

Baptist Health South Florida, 8900 North Kendall Drive, Miami, FL 33176

Patient Financial Representative, October 2010-December, 2012

Created accurate and thorough patient registration records in the Emergency Department of the Baptist Hospital Clarke Pavilion; secured appropriate signatures and documents, financial/insurance information, verified and collected the appropriate patient copayment, scanned all patient documents for hospital billing, explained in a customer service focused manner the patient’s right to privacy as well as the hospital’s policy for financial responsibility.

Cheshire Medical Center, 580 Court Street, Keene, NH 03451

Surgery Services Scheduler, June 2007-April 2010

Documented, arranged and maintained all patient elective surgical cases, digestive disease procedures, cardioversions, and transesophageal echocardiograms; registered patients for pre surgical appointments and evaluations, ensured accuracy of medical record number assignments and patient admission status, coordinated emergent cases with the shift clinical leader and operating room charge nurse.

US Airways, 111 W Rio Salado Pkwy, Tempe, AZ 85281

CSA, Customer Service Agent, July 2006-May 2007

Provided passenger assistance at the ticket counter and concourse gate area, sold and processed flight reservations, ticketing, and lost baggage tracing/retrieval; ensured FAA, company and airport regulations for homeland security.

Houston Methodist Hospital, 6565 Fannin, Houston, TX 77030

Centralized Scheduler II/Credit Interviewer, Admitting Services, June 1989-April 2006

Scheduled admissions, surgical procedures, primarily responsible for neurosurgery, obtained clinical information, patient preregistration, verified insurance benefits and precertification.

Continental Airlines/Texas International Airlines, 2929 Allen Parkway, Houston, TX 77019

Flight Attendant, February 1980-January 1989

Insured the comfort and safety of inflight passengers, provided inflight beverage and meals services in coach, business, and first class cabins, trained in the evacuation and ditching procedures on the DC-9, A-300, DC-10, Boeing 727, Boeing 737, McDonnell Douglas DC-9-80 aircrafts.

State of Florida, Department of Health and Rehabilitative Services, 401 NW 2 Av, Miami, FL

Public Assistance Eligibility Specialist, June 1979-February 1980

Explained eligibility requirements for applicants requesting public assistance, completed interim changes to client’s budgets to determine how much direct assistance, reviewed cases of absent parents and submitted appropriate information to the Child Support Enforcement Agency, made referrals to the Work Incentive Program (WIN), Family Planning, and other appropriate services.

SKILLS

Proficient in Microsoft Word, Office, Power Point, Excel; HIS (Hospital Information System), ORSOS Scheduling System, McKesson Surgery Scheduling System, SABRE Airline Reservation System

[Type job responsibilities]

[Type list of skills]

Contact this candidate