Anyssa Garza

ad4f5k@r.postjobfree.com 210-***-****) San Antonio, TX

WORK EXPERIENCE

Ibex Global June 2021 – January 2023 Medical Transportation Customer Service Agent San Antonio, TX Provided timely transportation of diverse clients to healthcare facilities, including patients, families, and staff members. I helped coordinate the dispatching of dozens of drivers to accomplish daily delivery requirements—successfully Documented each transport, including patient name, mileage, and services rendered. Met or exceeded call speed, accuracy, and metrics consistently. Carenet Healthcare January 2020- May 2021 Call Center Care Coordinator San Antonio, TX Exceptional customer service via telephone, Inbound calls for member eligibility or questions on their plan benefits. Multi-task; simultaneously thinks, talks, and types—excellent hearing and listening skills and identifying customer issues/concerns. Teammate calls to ensure teammates followed the client’s processes & provided accurate information.

Office Ally April 2019- January 2020 Customer Service Representative San Antonio, TX Provide customers with outstanding customer service by dispositioning tickets accordingly using Microsoft Office Tools to track customer experiences, communication, and analyze customer accounts, answering customer needs, and following up with them on an as-need basis. Walmart March 2018 - March 2019 Cashier/ Sales Associate San Antonio, TX Assisted 50+ daily customers by delivering exceptional customer service for all issues ranging from customer check-out/ questions to money handling/ inventory.

A’gaci LLC January 2017- February 2018 Fashion Consultant/ Sales Associate San Antonio, TX Assisting and managing customers, ensuring their shopping experience is as stress-free and enjoyable as possible. Drove sales by developing business strategies, marketing plans, and merchandise assortments. EDUCATION

San Antonio College 2020 - Present Associate of Science in Architecture San Antonio, TX

EDUCATION

Tom C. Clark High School 2014 - 2017 High School Diploma San Antonio, TX SKILLS

Skills: Communication, Team Collaboration, Critical-thinking, Product Knowledge, Customer Service, Adaptable, Technical Support, Emotional Intelligence, Google Sheets, Google Slides, Google Forms, Google Meet, Zoom, Friendly, Quick Learner, Cash-handling, Retail sales, accountable.