Scrum Master Project Manager

GAURAV NAGPAL

PMP, CSM, ITIL, AWS and IBM Cloud, SCJP, ISTQB certified

Toronto, Canada

Contact No.: 647-***-****

E-Mail: ad4f4t@r.postjobfree.com

Nationality: Canadian Citizen

SNAPSHOT

PMP and CSM certified professional with 18+ years of QA and project management experience in managing and executing IT projects across Banking, Insurance and Retail domains

Handled various multiple roles till date in my Professional career – QA Director, Program Test manager, Project manager, Test Manager, UAT Manager, PMO - Risks/Issues/Cost/Dependency Lead/manager, Release Manager, Product owner, Scrum master, Infrastructure PM, Project Tech Lead, SME and System Admin

Extensive experience in Project Management, Test Strategizing, Test Efforts Estimation, Test Planning, Business Requirements' elicitation, Test Execution, Testing artifacts' review, Test Environment set up activities including Test Data Set Up, Defects Management, Test Reporting and Project Closure activities

15+ years of working experience as test manager at various Client locations within Canada, USA, UK, Switzerland, and Australia for Clients viz. BMO, CIBC, Wells Fargo, UBS, Nationwide Building society, NAB (National Australia Bank), NCR and Staples.

Worked with Client director in managing the QA/UAT of 90+ Applications, 15+ work stream’s as part of commercial banking and helped BMO in becoming the first Canadian bank to claim this biggest size of M&A

($16.5 Billion)

Extensive experience working as UAT lead/Manager for various Clients

Extensive experience in Commercial Banking (Treasury and Payments), Investment Banking (Market Risk), Capital Market (Trade finance, AML), Money market – Loans and Deposits and FX market

Worked as Delivery manager/Scrum Master/Project Manager for a cluster of application managing the Cash and Derivatives products flow of daily Multi Billion $ transactions for FOREX.

Successfully managing the Quality Engineering aspects of large strategic and transformational multi-project programs with an overall budget of $80 million.

Worked closely with Wells Fargo bank FX group Sr. Director in aggressively growing bank’s Foreign exchange for Corporate business

Extensive experience of working in financial sectors – Banking and Investment banks, Retail (E-commerce) and product-based companies with experience in Developing PoC & feasibility study, ROI, Test Estimation, Test Planning, Mentoring & People Management.

Strong people management skills. Managed as people manager a team of around 15 people working on different projects across for the same Client.

Good experience in both waterfall and Agile (Scrum, Kanban) methodology

Lead a project with 3 million budgets, over a period of 2 years, team size of 12-14 members across the globe

Around 5 years of managing testing of CIBC Trade finance business. Successfully managing the testing deliverables of Trade360 releases. Worked extensively with CIBC TFO/CPS operation teams in supporting and managing the day-to-day operations.

Extensive knowledge in Trade finance instruments (Standby LC’s, Guarantee’s, Collections, Letter of credit, APF/GRPP (Payables/Receivables)

Leading and managing cross functional teams, and remote resources with strong experience of documenting Functional and Non-functional requirements and creating functional design specs for new product features.

A quick learner and ability to expedite in exigencies situations, work under extreme conditions as per Client demand and desirability. Easily adaptable to change, with eagerness to learn and expand capabilities. AREAS OF EXPERTISE

Technical skills:

SDLC (software development lifecycle) end to end knowledge, Data warehousing (Oracle 10g/11g), ETL

(Informatica), TOAD, Business Objects, T360, TISA, Git, Github, Nexus, Maven, Jenkins, AWS, Big Data, Cube, Database Testing, RFT, QTP, Jmeter, Badboy, RPT, Altassian JIRA, Altassian Confluence, VersionOne, HP Quality center, Rational Test Manager, Citrix, RTC, Inspect 32, Rational Clear Quest, Beyond compare, SPR database, Core JAVA, Servlets, MS-Access 97/2000, DB2, Java Script, VB Script, HTML, XML, WSDL, Mind Map, Microsoft project (mpp), SWIFT, ISO20022, Python, Sales Force, Workday HCM, PeopleSoft, SAP, Selenium Web driver, 802, IPWC, Cloud Testing, Web testing, Web Services technologies (SOAP, WSDL), Linux, SOA, OOPS/OOAD, SQL Server, SQL developer, Data structure, CSS, java, JSP, Servlets, REST, web service, Eclipse, ADRM DB for Risks/Issues, SRMS for resources, Maximo and ISM (Change management tools), knowledge of other Change mgt tools (Infoman, Remedy), SCCM, Plan view, Clarity, ILC, PSA, IBM WebSphere application/portal server, Apache Http server, Operating system – Windows, Unix, Good knowledge of MS Excel Vlookup, Pivot tables and Macro’s, Statistical tools including SAS, SQL and R for data analysis Project Management skills:

Project initiation, Risk and Issue management, stakeholder management, cost and budget tracking, project scheduling, Scope management, people management, quality assurance, process adherence and Improvement ACADEMIA

2002 (Aug 98 – Jun 02) B.Tech (Computer Science), Faridabad, India 2004 (Aug 03 – Jan 04) Post Graduate Diploma in Advance Computing (C-DAC), Noida, India CERTIFICATION

AWS Certified Cloud Practitioner by AWS, Amazon since Oct 2022 – AWS, Validation No: XQLKEFRC6MVEQVGQ

Project Management Professional (PMP) certified by Project Management Institute (PMI) since Feb 2012 -- PMI, License #1485421.

Scrum Master (CSM) certified by Scrum Alliance® since Jan 2016 – Scrum Alliance, License # 000491024

Scrum Fundamentals (SFC) certified by Scrum Study since Dec 2015 – Scrum Study, Licence#89496

ITIL Foundation v3 certified since September 2012 --- EXIN, License #4551763.

IBM certified Solution Architect – Cloud Computing since September 2014 -- IBM, License

#IBM000047249.

Sun Certified Java Professional (SCJP) since Jan 2005

ISTQB since Aug 2004

Project Management Orientation and Leadership (PM54G, PM10G, and PM11G) certification by IBM. ACCOLADES

2020 – Successfully published Contextual story across TCS

2018 – Awarded “Spot Award” by TCS for managing Trade360 project

2014 – Certificate of Achievement – First Test Manager to receive from Vice president and General Manager

(IBM) for consistent performance.

2013 - Awarded “True Blue” award by IBM for accomplishments during 2013.

2010 - Awarded with “SPOT Award” Nov 2010 for managing ARisk project by Infosys in New York (USA).

2009 - Awarded with “Special Contribution Award” Aug 2009 for ARisk Project by Infosys in London (UK).

2008 - Awarded with “SPOT Award” Oct 2008 for managing CCA project by Infosys in Swindon (UK).

2004–07 Received recognition in the form of Bravo awards thrice for WSRF & Lotus projects by IBM PROFESSIONAL EXPERIENCE

Customer: BMO (Commercial Banking- TPS, Lending & Leasing) Company name: Cognizant; Role: Senior Program manager Duration: May 2022 – Till Date; Location: Toronto, ON

Supported BMO director in managing overall testing (SIT/UAT/E2E) of 90+ Applications part of commercial banking and payment LOB (TPS, Lending and Leasing) for a M&A program

Working with QA, UAT, PM’s, Product owners, STO’s, LTO’s of all work stream’s in ensuring the various milestones and deliverables are on track

Working with vendors in their testing phase’s proposals and ensuring their deliverables on time with quality.

Worked as part of command centre team where I have been involved in reviewing, tracking all the tasks for Commercial LOB across all the Command Centre period such as Pre-Mock/Mock/DR/CD1 activities

Working with TMO in gathering/discussing the IMO updates and sharing within commercial and payment LOB for successful transition.

Creation/Reviewing/walk through of dashboard/reports to QA director and executives Customer: CIBC (CBPT); Company name: TCS;

Role: Senior Program manager - QA; Duration: Oct 2016 – May 2022; Location: Toronto, ON

Successfully managed the transition of Misys tool TISA to CGI tool Trade360 for trade finance business as part of SIT/UAT and E2E testing

Managing successfully UAT of Trade360 (Trade finance) major and minor releases

Managing SIT/UAT testing of SWIFT releases every year

Managing test delivery of projects ranging $800K to $2 million yearly

Managing testing of all projects linked to Trade 360 - Trade finance business.

Worked extensively with BA’s/Business in understanding the requirements and work with CIBC TFO, CPS teams in ensuring their operational scenarios are being covered as part of UAT test cases.

Proactively manage project scope changes and identify potential risk by conducting risk assessment and devise contingency/mitigation plans while developing and growing business relationships vital to the success of the project

Worked with Business and users from Trade Finance, Credit processing services to ensure 100% Client satisfaction

Worked with SLMS and AML group KYC review to transaction reviews with various sanction functions in ensuring successful compliance checks and SWIFT (MT7XXX, MT4XXX, MT103, MT202) validation with IWS before any payment/Non-payment transactions from bank.

Accountable for the successful completion of the program/project.

Regularly report progress of project status, milestones and achievements in variety of formal and ad-hoc ways

Test Strategizing, Test data setup, Test Planning, Project Test Efforts Estimation while planning and scheduling project timelines and milestones

.

Customer: Wells Fargo Bank; Company name: Hiracle Inc; Role: Program Test Manager; Duration: Feb 2016 – Oct-2016; Location: Charlotte, NC

Manage global testing teams and overall project execution and delivery on FX applications

Defining testing scope, goals and test deliverables and managing the whole program of projects from Ops perspectives.

Worked closely with Wells Fargo bank FX group Sr. Director in aggressively growing bank’s Foreign exchange for Corporate business

Managing team of 12-15 resources with test delivery of projects ranging $1.6 million to $2.5 million yearly

Test Strategizing, Test data setup, Test Planning, Project Test Efforts Estimation while planning and scheduling project timelines and milestones

Creation and update of Product backlog, Backlog prioritization, Sprint backlog and testing of user stories in Sprint day to day using JIRA tool.

Worked closely with business in ensuring effective UAT testing

Identify and manage project dependencies along with Test data strategy– create, mine and modify, extract production data

Proactively manage project scope changes and identify potential risk and devise contingency/mitigation plans while developing and growing business relationships vital to the success of the project

Oversee team performance and suggest enhanced productivity measures while providing on going technical support to Business and End users.

Customer: Staples; Company name: Hiracle Inc;

Role: Product Owner/Scrum Master; Duration: Sep 2015 – Feb-2016; Location: Seattle, USA

Worked as product owner (partly) in the Helios project (Help marketing teams in improving the sales) in Functional and Non-Functional requirement gatherings from sales and marketing teams and translating/simplifying requirements.

Adding those requirements in the product backlog in JIRA tool and worked with the team in Backlog prioritization

Followed agile methodology and work with team in backlog grooming and converting epics into user stories with definition of done or acceptance criteria.

Extensive use of Sales force for storing/fetching Client and sales data

Worked as scrum master with the team and conduct scrum meetings to understand the project due dates, deliverables and deadlines.

Owner and administrator of JIRA project/Boards and manage/track daily team progress – story status, JIRA board etc.

Responsible for creating different kind of reports including (user guide, Status report, Test plan, JIRA dashboards etc.) for the users identified for UAT

Customer: IBM (US), NCR (US) and NAB (Australia); Company name: IBM; Role: Project Manager and Test Manager; Duration: Oct 2011 – Aug 2015

Worked as Infrastructure project manager/PMO and manage the transition of data centre for NAB account from EMDC (East Melbourne Data centre to Deer Park data centre)

Worked as PMO, managed risks/issues (Conducting risk assessments), Cost and dependencies of whole T&T (Transition and Transformational) portfolio consist of 5 programs and around 35 projects.

Managed team of 170-175 resources in the whole T&T portfolio with delivery of projects including BCM ranging $70 million to $75-80 million span over 4 years

Provide recommendations on processes/tools for the transitions and business continuity management

(BCM)

Awarded with “Blue Thanks” award for getting the role of Risk/Issue manager in India from Australia and successfully managing it – Nov 2014

Managed the end to end testing of NCR SDS applications during transition of PeopleSoft to Workday for NCR account

Managed QE deliverables on program ensuring interdependencies between program streams and 30+ interfacing applications are properly planned and managed. Ensuring delivery of QE strategy and proper alignment with business, product vendors and application development's outsourced vendors.

Workday experience on Data Conversion and Integration. Customization of Delivered Workday business process in Hire, Termination, Compensation and time off.

Managing testing of Conversion of Entire PeopleSoft Core HR, Payroll, Talent and Absent Data into Workday compatible format by the help of PeopleSoft SQR’s.

Tested the Reports for Data Validation in PeopleSoft and Workday Tenant.

Workday compatible format by the help of PeopleSoft SQR’s.

Management of multiple vendors involved in defining quality strategies, execution plans, automation packages ensuring successful implementation

Followed both waterfall (Iterative) and Agile (Scrum) methodologies in various NCR SDS applications

Manage overall quality of testing deliverables including Test data setup, test cases, results and defects.

Preparation of different docs - PDR, 802, MS Project Plan, Test Strategy, System Test Plans and project status reports

Worked as Scrum master and managed multiple sales force applications.

Mentoring testing team and People Management across onshore and offshore. Customer: UBS, Nationwide Building Society; Company name: Infosys Technologies; Role: Test Manager/BA; Duration: Oct 2007 – Sep 2011

Extensive use of MPP from Creation of QA project plan (MPP) to generating reports through MPP.

Developing the Master Test Plan

Strategizing the test data setup and manage it across applications in Data warehouse.

Writing complex SQL statements and PL/SQL code to test data flow and to perform data analysis.

Testing of VaR numbers, Stressed VaR etc and doing root cause analysis for Business.

Requirements analysis, translating and simplifying requirements

Manage Day to day management, tracking and allocation of tasks to meet deadlines.

Manage the non-functional requirement (Performance of Application) through Load runner.

Managing testing of ETL process consisting of data transformation, sourcing, mapping, conversion and loading

Provided multiple process improvement recommendations

Mentoring testing team and People Management across onshore and offshore.

Manage and supported testing of ETL activities for multiple scenario testing of data bases with the help of SQL and procedures

Analysed the application technology, performed proof of concept, detailed the scope for automation and provided recommendation to enhance more automation coverage.

Created keyword driven framework for automated regression, daily sanity and performance testing with the help of QTP.

Managed the testing of different scenarios of trading and custody domains

Automation of regression suite through QTP

Manage overall quality of testing deliverables including test cases, results and defects.

Business Users Queries resolution and Logging and tracking defects through to resolution.

Attending status meetings and report progress of testing activities against overall test schedule.

Leading the onsite and offshore team, coordination between the onsite and offshore. Customer: IBM Technologies (USA); Company name: IBM; Role: System software Engineer; Duration: Feb 2004 - Sep 2007;

Understanding Client requirements and involved in Customer Queries resolution.

Writing and execution of Test plan & Test cases and working on the web services testing using SOAP UI.

Interoperability and Security testing with exposure of (WSDL, XML, XSLT and XPATH)

Created Client stub code with sample Application development for WSRF customers through Python – XML processing and Java.

Functionality testing of a module in Lotus Workplace Application (Data Access Tool) and COTS Implementation. Automation of smoke testing using RFT.

Setting up of LIM Gateway across LWP & Sametime Server community (COTS Implementation).

Review of System Test Plan, Integration, Regression, UI, Accessibility, GVT & SVT Testing

Environmental Setup (Lotus Workplace Server Setup) & creation of sample apps - Standard Templates

Involve in Bug identification & tracking. Creation & execution of Test cases.

Automation of Test cases using Rational Robot Test Suite Customer: Addcon pvt Ltd (USA);

Role: Test Engineer; Duration: Aug 2002 – Jul 2003;

Involved in testing and coding of the User Interface & backup connectivity.

Test case designing and testing of various modules of Application.

Performed unit, Integration & Regression Testing.

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