**** ********* **

Jacksonville, FL ***** Sarah Marie King 678-***-**** (cell)

ad4f4s@r.postjobfree.com

www.linkedin.com/in/sarahmariemason

SUMMARY OF

PROFESSIONAL

QUALIFICATIONS

Provides excellent customer service and takes pride in meeting customer needs.

Results focused and driven to build overall growth in a team environment.

Experience in developing lasting customer relationships and building lasting rapport with clients.

Able to initiate and encourage innovative strategies for administrative planning and delivery.

An effective communicator and presenter.

Experienced in collaborating with other departments.

An ability to formulate visionary concepts and develop an analytical approach.

Works well in a team and individual environments. EXPERTISE

Proficient in Microsoft Office 365, Google Drive applications, Quickbooks, CDK/ADP, OLTPro, ProFiler, Drake Software, Florida/Georgia DMV, Wayne Reaves, Fraser, TitleTec, AutoManager and Dealer Track, CRM software packages such as Salesforce and ACT. Also proficient in Microsoft Teams, Zoom, Skype and social media.

Formulation, submission and administration of accounting budgets and tax returns.

Social media, website content and marketing knowledge to increase SEO benefits for organizations.

Fast, accurate data entry skills.

Detail oriented and results focused.

Excellent oral and written communication skills.

Working knowledge of office equipment; can type up to 65 wpm. EXPERIENCE

BAKER-TILLY/INTUIT, Jacksonville, FL

Contract Tax Advocate, January 2024 - present

- Providing tax information and advice to Intuit personal tax software clients. Contract position ending in April 2024.

JUSTICE TAX, LLC, Jacksonville, FL

Case Manager, May 2023 – November 2023

- Case manager for licensed tax professional. Managed cases of clients who are looking for tax resolution services. Managed case from welcome call to satisfaction/closing of case. Advised clients of documents needed, advised clients status of case, negotiated with IRS and state tax organizations for resolutions, worked with tax preparation and licensed Enrolled Agent to complete tax returns.

INTERACTIVE RESOURCES/LENDING TREE, Jacksonville, FL Credit Analyst/Inside Sales Representative, May 2022 – September 2022

- Contracted to speak to B2C customers about their credit histories and challenges and how Ovation Credit Services (a division of LendingTree) could help clients improve their credit. Took about 60-75 incoming calls a day speaking to leads from multiple sources (mortgage, leasing/rent- to-own, auto loans) about a lead’s credit history, debt-to-income ratio, and how Ovation’s program would help.

TRAVELCAMP LLC, Jacksonville, FL

Tag and Title Administrator, October 2021 – March 2022

- Performed all tag and title work for stores in Jacksonville, Ocala, Griffin and Savannah GA. Used software to submit work to states. Filled out and notarized title paperwork and processed registrations and sent tags and titles to customers. Customer service was key in this position – both internal and external customers.

COMCAST/NBCUNIVERSAL, Jacksonville, FL

Residential Inside Sales, April 2021 – October 2021

- Assisting Comcast/Xfinity customers with connection and disconnection of services, upselling products and services to new and existing customers, providing excellent customer service to every caller.

STAFFIING NOW/SNI Companies, Jacksonville, FL

Title Clerk (contract), November 2020 – April 2021

- Processed vehicle titles for mobile homes sold to the general public, processed title work with 13 states, worked with manufacturers and dealerships to make sure documentation and titles were sent and complete.

ONE SOURCE AUTO SALES, Austell, GA

Office and Service Manager, January 2019 – September 2020

- In charge of all office operations for buy here pay here dealership, as well as filling in for service advisor in her absence. Putting all accounting information and inventory in Frazer, accounting reports, new inventory and pricing reports. Oversee social media department. First line of customer service – act as receptionist, take payments, handle insurance concerns and updates, remind customers of payment due dates and coordinate repossession if necessary. Write up warranty invoices and shop work. Some F&I and sales in owner’s absence.

EVOLUTION CARS, Conyers, GA

Title Clerk and Accounting Assistant, February 2018 – December 2018

- Processed vehicle titles for cars sold to the general public, processed title work with the Georgia Department of Revenue and the State of Georgia, worked with auctions to make sure documentation and titles were sent and complete. Did IT work for dealership. Processed accounts payable receipts for vendors and worked to make sure payroll was processed and correct.

ARISE/WORK AT HOME SOLUTIONS – CROSS COUNTRY HOME SERVICES, Work from Home, Norcross, GA

Customer Service Representative, May 2013 – February 2018

- Answer customer service calls regarding home warranty claims, schedule service appointments for vendors, answer questions about part and appliance delivery, keep customer up to date regarding when service providers would be arriving and making repairs, managing multiple software systems and chat windows at once, managing unhappy customers with grace and understanding, keeping service providers in touch with end user customers.

WRI PROPERTY MANAGEMENT, Atlanta, GA

Independent Leasing Consultant, September 2012 – May 2013

- Responsible for leasing of over 2000 homes in an investment portfolio for overseas investors in the Metro Atlanta area. Leased approximately 5 homes per week on a consistent basis. Showing properties via lockbox to potential tenants, fielding lead calls, marketing and advertising, customer service and support before and after move in. Collecting deposits and rental payments and handling sensitive information.

PAYMENT SYSTEMS CORPORATION, Dallas, TX

Independent Account Executive, July 2011 – April 2012

- Outside B2B sales executive with a focus in merchant processing solutions: credit/debit cards, equipment, gift cards, electronic check services, point of sale systems, ATM machines. Familiar with interchange rates for Visa/Mastercard/Discover and familiar with rates set by AMEX. Up to date with latest in PCI Compliance law and Durbin Act impact on the industry. One call closer with high closing ratio on preset appointments. 90% out of state travel. Travel became incompatible with my health and welfare needs.

TAXAMIZE, INC., Atlanta, GA

Certified Tax Preparer and Credit Account Executive, December 2010 – September 2020

- Trained by Taxamize to prepare personal income taxes per IRS guidelines and prepared personal income taxes for company during 2010 tax season. Involved marketing and inside and outside sales and extreme attention to detail. Also trained to sell business and personal credit repair products with Credex, a sister company, also involving dealing with sensitive personal information and extreme attention to detail. Did own sales and marketing for both positions.

ATTENTION TO DETAIL HOME REMODELING, Roswell, GA Office Manager, December 2008 – December 2010

- Responsible for all office functions, including payroll functions, Quickbooks, receipt and general ledger entries, vendor payment and subcontractor insurance paperwork, blogs and social networking, website editing and creation, marketing projects, lead generation and management, managing office equipment and supplies, meeting and production agendas, profit and loss reporting, managing executive calendars and scheduling, answering phones and greeting visitors, and special event planning. Support to CEO/CFO of company.

SOUTHERN INDUSTRIAL EMPLOYEES (SIE, Inc.), Atlanta, GA Payroll Administrator and HR Manager, March 2008 – October 2008

- Performing all HR functions for the company, including new hire paperwork, separation notices, unemployment, employment verification, workers compensation, etc., administrative and ordering functions, completed company payroll weekly for approximately 200 employees, collections and A/R processing and reporting, administrative functions for President and management team.

BORDERS BOOKS, MUSIC AND MOVIES, Suwanee, GA

Operations and Interim Training Supervisor, July 2006 – March 2008

- Performing all HR and Training functions for the store, supervising employees and providing excellent customer service to employees and guests, administrative and ordering functions, sales and payroll reports, oversaw hiring processes and administrative functions for Store Manager and management team.

GIRL SCOUT COUNCIL OF NORTHWEST GEORGIA, Atlanta, GA Program Specialist, January 2001-January 2006

- Provided support and guidance to girls and adults in Fulton County, event planning and execution, community collaborations, training, Girl Scout subject-matter expert. Administrative Assistant, March 1999 – January 2001

- Clerical support to team of 10 staff, including executive manager, extensive knowledge of Microsoft Office applications, event registration and management, graphic design, accounts payable.

EDUCATION

Georgia Perimeter College, August 2005 – August 2007 Honors Associate Degree in Psychology and Religious Studies

Georgia Institute of Technology, September 1995-June 1996 Work towards Bachelor Degree in Aerospace Engineering

Lithia Springs Comprehensive High School, June 1995 Honors College Preparatory Diploma

VOLUNTEER

POSITIONS

UNITY CHURCH FOR CREATIVE LIVING, St. Johns, FL

Youth and Family Ministry Director, October 2021– July 2023 Develop curriculum and plan Sunday lessons for youth of all ages, plan church-wide volunteer events and special occasions, serve as prayer chaplain for youth and family. Help older youth learn leadership skills and attend Southeast regional events. Lead meditations for congregation during Family Sundays and represent all youth and family trainings and events.

UNITY ATLANTA, Peachtree Corners, GA

Youth of Unity Sponsor and Youth and Family Ministry Volunteer, April 2016– March 2020 Wrote and taught lessons and encouraged youth-led activities for Youth of Unity (Y.O.U.) teens during Sunday Services, chaperoned 2017 Spring Rally and 2017 Summer Connection events as well as church lock-ins and other YFM activities. Helped plan events such as Fall Festival, Easter Egg Roll, and other church-wide events. Helped Y.O.U. teens plan and carry out fundraisers such as luncheons after service for the congregation. Provided support to other youth age groups – have worked with Uniteens all the way down to nursery kids. Attended training sessions carried out by Youth and Family Minister and participated in Southeast Region training events in Blairsville and at Unity Atlanta carried out by Ytonna Finergan and Dixie Smith, Unity Southeast Region Consultants. Led meditation for congregation during Family Sunday services representing Y.O.U.

UNITY CHRIST CENTER, Suwanee/Lawrenceville, GA

Youth and Family Ministry Volunteer, 2008 – 2010

- One room schoolhouse concept used with multiple age groups – taught lessons surrounding Unity principles, 12 powers, concepts of self-esteem, self-worth, kindness. The youth loved outdoor activities and so we incorporated a lot of fresh air into lessons.

GIRL SCOUTS OF THE USA, Various Positions throughout the world

- Grew up in Girl Scouting – began as a Brownie Girl Scout in 1983 and worked my way up to Senior Girl Scout, graduating in 1995. Earned my Silver Award (second highest award at the time) in 1991 and my Girl Scout Gold Award (highest award a girl can earn in Girl Scouting, equivalent to Eagle Scout Rank in Boy Scouting) in 1995. Earned every award a Senior Girl Scout could earn by September 1995. Was chosen as a representative from the state of Georgia to attend conferences in South Carolina and California. Was an adult chaperone for the National Park Service for girls in 1995, and again for a group of 100 girls who came to Atlanta for a conference in 1999. Coordinated the State of Georgia’s 90th Anniversary Celebration at Six Flags over Georgia in 2002. Am a council trainer, teaching adult education classes on various topics since 1996. In 2000 was chosen to represent the Girl Scouts of the USA at a leadership seminar for young women at Sangam in Pune, India in August and September. Since 2001 have been the troop leader for two inner city elementary schools in College Park, GA, working with multicultural troops to make sure these girls get the same experiences any other child would. Was an active participant in recent National Conferences in Atlanta, GA and our 100th birthday celebrations. Am so blessed to have Girl Scout and Girl Guide sisters all over the world that I am friends with and close to. Am a Lifetime Member of Girl Scouts of the USA. Was awarded the Honor Pin, one of the highest awards you can earn as an Adult Volunteer, in 2002. Since 2018 I have been an active Cadette and Senior troop leader and I am an active adult trainer. CONTRACT

POSITIONS

THE ADMIN DIVAS/THE TRAVEL DIVAS, Georgia and Florida, 2010 – present

(personal businesses based on personal tax/administrative services and a personal travel agency)

CAPITAL COURIER SERVICES, Kennesaw, GA, December 2019 – May 2020

(Medical Courier)

SPEEEDY COURIER, Norcross, GA, April-May 2019 (Courier)

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