Jackie Kilpatrick

Fort Worth, TX *****

ad4f3w@r.postjobfree.com

+1-817-***-****

Looking to conquer a challenging position, with opportunity for growth

Have always been in Customer Service,, from Food Service, Waitressing, Retail, Accounts Recievable, Collections, CSR, Call Center Outreach Agent, Call Center Team Manager & Sales Assistant . All together Approx 20 years. Customers say "they find it easy to talk to me ".put myself " in the “customer's shoes to see what they are seeing". I work well as part of a team or individually. I have self respect & I give respect, I'm loyal, honest, dependable. I have good character & integrity. I give more then what's expected, going "beyond the boarders" to reach my goals and remain in the top of my field, with no regrets I help others along the way. I'm a quick to learn,- there is always more to learn. Knowledge is key. Authorized to work in the US for any employer

Work Experience

Delivery Driver

DoorDash, Inc - Fort Worth, TX

2021 to 2023

• Pick up food orders or other items from establishment and delivered to the home of the person whom ordered on website.

CSR /Appointment Setter/Customer Relations/Sales Assistant/Team Lead/New Hire Trainer Daybreak Solar Power - Fort Worth, TX

2020 to 2022

• Inbound & Outbound Customer Service calls via CRM Dialer

• Remote weekend Sales Assistant/ CSR

• Customer Liasion

• Outreaching to homeowners with an interest in Solar Energy,

• Informed Homeowners of the Gov. Incentives for renewable energy.

• Qualified home for a free home energy audit & Solar consultation

• Scheduled time for Auditor to come out to home

• Qualified Credit Scores

• New hire Trainer & Lead CSR

• Aided in breaking company sales records the first month employed & during my stay. • Awarded CSR of the MONTH, 16 out of 20 months.

CS Outreach Agent/ Appointment Setter/ Liasion

Circle L Solar, Inc. - Haltom City, TX

2018 to 2019

• Contacted Homeowners who expressed interest in Renewable Energy.

• Informed Homeowners of the Federal, State, & Local Utility Incentives for Home Energy Efficiency & Solar Energy

• Educated Homeowners of the 1 benefits of going Solar.

• Liasian for Homeowners needing to contact Solar Rep or install technicians

• Recognized for the highest percentages of Appointments Made vs. Calls taken • Frequently Recognized,by Sales Rep's, in Company meetings for quality appointments set for them. CSR/Call Center Appt.Setter/Lead CSR/ Trainer

Envirosolar Power - Richland Hills, TX

2016 to 2018

• Contacted Homeowners to inform them of the Federal, State, & Local Utility Incentives for Home Energy Efficiency and Solar Energy.

• Qualified them for Free Home Energy Audit & Solar Energy Consultation

• Scheduled Energy Auditor to go out to Home.

• Confirmation Calls

• Trainer of New Employees

• Awarded numerous Agent of the Month awards.

Team Manager/ Call Center Agent/Appt Setter

Global Green Efficiency /Green Energy Efficiency - Richland Hills, TX 2011 to 2015

• Managed a team of 25-28 call center agents.

• Time Keeping & Quarterly & Yearly Reviews of Individual agents

• Generated Production Reports

• Kept team motivated & productive

• Conducted Coaching & re-training when needed

• Completed payroll reports for the Payroll Dept.

• Trained New Team Members

• I was one of the 15 people who were responsible for the start of the business and its success. 5 of the 15 were Cold Calling Agents, including myself.

• I set the record for most (verified) appointments set by a single agent in one week and I remained in the top 3, until I was promoted to Team Manager.

• I helped the Call Center grow in the Company's success from the original 5 Calling Agents to a Center with 90 Call agents, not including Team Managers.

• I was awarded many Team Production Awards as well as many of my own Agent of the Month Awards.

Education

High school diploma/GED

Aledo High School - Aledo, TX

1980 to 1982

Skills

• Efficient with CRM DIALERS (10+ years) •

Experienced with Five-9CRM (10+ years) •

Experienced with CRM Software -ZOHO (5

years & Five-9 9+yrs)

• Customer service

• Sales

• Appointment scheduling

• Account management

• Telemarketing

• Team Management

• Cold Calling

• Management

• Negotiation

• Business Development

• Upselling

Certifications and Licenses

Driver's License

February 1982 to February 2032

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