TAMMI NIETO

Tustin, CA ***** ad4f3i@r.postjobfree.com 714-***-****

SKILLS

Seasoned professional with 20+ years’ experience providing a wide variety of advanced administrative support activities, management of daily office operations ensuring efficient and effective processes and procedures; continuous operations improvements

3+ years’ high-level support to multiple C-suite Executives and upper-level management

Proven ability to be a trusted advisor to principals handling confidential and sensitive information that requires exercising a high degree of professionalism, discretion, tact, resourcefulness, and initiative

A driver of results. Customer driven focused, passionate about providing excellent customer service by developing and strengthening relationships with clients, vendors, customers, members, and colleagues

Highly organized, proactive, organized, and adaptable to changing circumstances with the ability to successfully manage and prioritize multiple deliverable commitments and meet deadlines

G-Suite, Microsoft Office, Slack, coachable with a desire to continuously improve professional and personal skills, 1+ years’ experience working remotely, 60wpm

PROFESSIONAL HISTORY

Administrative Assistant - Muro Construction - Tustin, CA 02/2014-12/2023

Assistant to owner, customer service associate focused on providing excellent and thorough services in a friendly warm, and inviting manner via telephone, email, in-person for information regarding services

Created and managed detailed records of all potential customers and client correspondences to data base, created digital and physical records

A/R, processed invoices and expense reports, balanced credit card expenditures, assisted in writing up bids, followed-up on estimates to secure project. Prepared PO’s, procurement, pick-up, and deliveries

Inspected job sites, created schedules with technicians on project timelines, monitored progress and deadlines. provided photos of prior projects from conception to completion

Operations Manager – Greater Irvine Chamber of Commerce – Irvine, CA 10/2018-05/2022

Assistant to President/CEO and Senior V.P.: Personal assistant. Organized and managed calendars provided consistent updates and reminders. Managed. monitored email correspondences. Coordinated meetings, conference calls, events, conference registrations, Zoom and hybrid meetings, travel, and expense reports. Discretely managed highly confidential information regarding Executive/Board Members, staff, potential employees, personal assistance

Liaison for City and State representatives, professionally interacted with Board of Directors, Executive Committee, WACE, and Chamber members. Attended BOD meetings to record, prepare, distribute minutes, and agendas ensuring receipt in advance. Set-up/breakdown with catering/refreshments and materials

Managed office in a critical front-line position accountable for seamless day-to-day operation. Developed systems, forms, and created new file set-up. Logistics, facilities, work orders and planning. Direct contact for IT, maintenance, vendors including COI and W9, equipment servicing. Managed multiple Outlook calendars. alarm codes, entry keys and passes. Ensured business and notary licenses are up to date. Maintained aesthetics of lobby, kitchen, conference rooms. Procurement of goods and services for staff

Successful management and coordination of: Ambassadors and Government Affairs Committee meetings, Board of Directors, Executive meetings, and New Member Orientations. In-person and hybrid meetings.

Assisted with event planning and multiple Leads Group Networking meetings. Coordinated, set-up, breakdown and catering for committee meetings, staff celebrations, various other events

Processed expense reports, check requests for purchases, member payments. Authenticated documents for exporting/importing into and out of U.S. created and organized digital files, scanned transferred to files

Managed budget, inventory, ordering, and distribution of marketing materials and supplies. Decreased expenditures 40%

Office Manager - Above All Awnings – Santa Ana, CA 08/2017-08/2018

Managed front office activities, processes, and procedure improvements; direct support to company owner

Accounts receivable, collections, payment processing, invoicing. Created and followed-up on all accounts

Managed database to track proposals, coordinated installation dates with multiple installers, schedule for projection completion. Maintained, managed, processed accepted bids and multiple Outlook calendars

First point of contact: inquiries, estimates, appointments, service requests with excellent customer service

Administrative/Staff Assistant – Springfield College – Tustin, CA 02/2014-09/2015

Direct administration support to the Assistant Dean/Campus Director, Assistant Director of Admissions, and Recruitment Director; liaison with faculty, staff, and students; vendors, and IT team

Collaborative efforts with Campus Director to increase term enrollment by 27%. Student retention efforts

Critical position of first point of contact, passionate to provide an excellent student, and visitor experiences. Office management, logistics, coordination of marketing activities, assist with events, and procurement

HR support: resume review, scheduled interviews, new hire onboarding: application processing, personal data collection, background checks, file creation, data entry, agreements

Recruitment: outreach, processed enrollment applications; created, maintained files, and tracking system. Collection of prospect information, pre-qualifying to ensure a seamless student admission process

Rancho Santiago Community College District, Santa Ana College – Santa Ana, CA 09/1998-12/2008

Administrative Assistant

Assistant to Dean of Special Programs, Executive V.P., Program Director, and California Community Colleges Chancellors Office for program reporting and administrative services

Liaison for executive and upper-level management for state/ local agencies, students, community, clients, staff, and faculty while ensuring a positive, thorough customer service experience

Aided new and potential students: special program intake process, admissions applications and fee waivers, financial aid applications, sub/unsubsidized loan education, educational plan, childcare planning

Coordinated events from conception to completion: student award ceremonies, holiday parties, luncheons

Fundraising activities: volunteer recruitment, donation solicitation, creation of accounts and contracts

Human resources: reviewed resumes/personal statements for scholarships, participated in interview sessions

Managed logistics, inventory, expenditures, budget, administrative projects, detailed/accurate reports, IT

Access Database/District’s MIS: detailed analysis of statistical information for program funding and reconciled discrepancies where improper actions could impact program funding, client services.

Facilitated and conducted written/oral presentations and workshops. Coordinated, implemented, and participated in recruitment and retention efforts to increase participants

EDUCATION

B.S. Business & Management University of Phoenix – Costa Mesa, CA

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