KATHLEEN MERAM

**** ****** **** ****** ****** ***11 · 925-***-****

ad4f34@r.postjobfree.com

EXPERIENCE

OCTOBER 19 – PRESENT

AMAZON DELIVERY ASSOCIATE, DJI DELTA

• Deliver packages

• Scan product label

• Inspect vehicles and packages

• Return undelivered or damaged packages

• Follow routes

MARCH 22, 2022 – AUGUST 2, 2022

CSR, FANEUIL INC

Organize a huge number of incoming calls

to produce sales leads

● To satisfy customers, determine their wants and evaluate them.

● Create long-lasting connections and trust with your customers by being honest and communicative with them.

● Use the proper techniques and instruments to provide information that is true, accurate, and comprehensive.

AUGUST 15, 2021 – MARCH 2022

GUEST SERVICE AGENT, THE WHARF INN

● Greeted guests upon arrival and making them feel welcomed.

● Administered check-ins and check-outs.

● Provided front desk services to guests.

● Assigned rooms and taking care of administrative duties.

● Delivered mail and messages.

● Processed guest payments.

● Coordinated with bell service and staff management.

● Was a source of information to guests on various matters such as transport and restaurant advice.

● Processed meal and beverage requests.

● Accommodated general and unique requests.

● Diffused conflict or tense situations with guests. NOVEMBER 2019 – JUNE 2020

SUPERVISOR, JOLLIBEE

● Planned, organized, directed, controlled and evaluated the operations of a restaurant, bar, cafeteria or other food or beverage service.

2

● Determined type of services to be offered and implement operational procedures.

● Recruited staff and oversee staff training.

● Set staff work schedules and monitor staff performance.

● Controlled inventory, monitor revenues and modify procedures and prices.

● Resolved customer complaints and ensure health and safety regulations are followed.

● Negotiated arrangements with suppliers for food and other supplies.

● Negotiated arrangements with clients for catering or use of facilities for banquets or receptions.

JANUARY 2012 – DECEMBER 2018

CAREGIVER, FILIPINO AMERICAN HEALTHCARE PROVIDER

● Maintained a medication schedule and ensuring clients take medicines on time.

● Helped clients with shopping.

● Prepared meals according to dietary restrictions.

● Performed necessary housekeeping to maintain a clean living space.

● Informed family and Physicians about changes in the client’s mental or physical health.

● Performed basic first aid and emergency care during critical situations.

● Provided friendship and emotional support to the individual. JANUARY 2006 – MAY 2009

CUSTOMER SERVICE REPRESENTATIVE, CONVERGYS OUTSOURCING

● Managed large amounts of incoming phone calls

● Generated sales leads.

● Identified and assess customers’ needs to achieve satisfaction.

● Built sustainable relationships and trust with customer accounts through open and interactive communication.

● Provided accurate, valid and complete information by using the right methods/tools

● Met personal/customer service team sales targets and call handling quotas.

● Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

● Kept records of customer interactions, process customer accounts and file documents.

● Followed communication procedures, guidelines and policies.

● Took the extra mile to engage customers.

EDUCATION

BS PSYCHOLOGY, OUR LAY OF FATIMA UNIVERSITY

PHILIPPINES

TRAINING

● Caregiver Training Program at Fukumoto

International Training Institute

3

Philippines

● Basic Culinary Arts at First Gourmet Academy

Philippines

REFERENCES

Randy Frost Dominick Romano

Agency Owner 925-***-****

323-***-****

Princess Racacho Mary Ann Contreras

Manager Assistant Manager

925-***-**** 925-***-****

Contact this candidate