Sales Manager Customer Service

Randi Jones

Branch Sales Manager

816-***-**** ***********@*****.*** Maryville, MO 64468

CAREER OBJECTIVE

Authorized to work in the US for any employer

EXPERIENCE

BRANCH SALES MANAGER, Maryville, Missouri

Advance America,

Maintained inventory levels through effective ordering practices to meet demand requirements. Handled Daily Cash Transactions

April 2022-Present

• Utilized data analysis techniques to identify areas of improvement within the branch.

• Collaborated with other departments within the organization to achieve desired objectives.

• Ensured compliance with all relevant laws, regulations, and safety standards.

• Established relationships with clients by providing exceptional customer service experiences.

• Monitored competitor activity in order to stay ahead of changing industry trends.

• Managed day-to-day operations of branch, including sales and customer service activities.

• Recruited qualified candidates for positions within the branch when necessary.

• Planned promotional events to generate interest in products or services offered by the branch.

• Resolved customer complaints in a timely manner while ensuring satisfaction was maintained. PATIENT CARE COORDINATOR, Saint Joseph, MO

Mosaic Life Care,

Used computer and job-related software to compile and record medical charts and reports. July 2012-March 2018

Responsible for discharging patients making sure that they have somewhere to go when being discharged from the hospital making sure they have the medicines that they need and the equipment that they would need calling insurance companies to check policies

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• Acted as a liaison between patients, families, and medical staff. Maintained current knowledge of community resources available to assist patients in obtaining necessary treatments or services not covered by insurance plans.

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REPOSSESSION AGENT, Saint Joseph, MO

SST, September 2007-May 2011

Sending repo agents out to locate vehicles and to collect money owed on the vehicle doing searches looking for the vehicle

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• Education

Maintained detailed records of all transactions, including contact information and payment arrangements made with debtors.

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Successfully completed skip tracing activities in order to locate individuals who had defaulted on their loan obligations.

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Managed daily operations of the repossession department while ensuring compliance with local laws and regulations.

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ASSISTANT MANAGER, Saint Joseph, MO

Trex Mart, US

• Customer service check people out book work payroll stock

• Coached and mentored new employees on company policies and procedures.

• Helped oversee the daily operations of the store, managing staff and inventory.

• Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.

• Assisted with new employee training and conducted performance reviews to track overall progress.

• Organized company merchandise and displays to increase brand awareness and product sales.

• Tracked store inventories and replenished products according to demand.

• Oversaw daily financial transactions and managed cash flow to suppport profitability. Established clear communication channels between staff members to ensure smooth workflow throughout the store.

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• Resolved customer complaints quickly and effectively while maintaining a high level of professionalism. Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.

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EDUCATION

GED IN GENERAL STUDIES, St Joseph, MISSOURI

St Joseph Job Corps, October 2018

SKILLS

Team Development Sales Goal Establishment Team Training Supply Chain Cost Management

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