Tyrell Jackson

* ****** ***** – Apt. E*

West Orange, NJ 07052

Cell: 908-***-****

E-mail: ad4f1w@r.postjobfree.com

Objectives

An effective communicator, facilitator, and leader with strong communication and interpersonal skills and the ability to utilize diverse resources in completing assignments and achieving objectives. Capable of working in a fast-paced environment, performing equally as a team player and independently. My goal is to obtain a rewarding position that will allow me to increase the successful operation of the company.

Areas of Expertise

Excellent Verbal and Written Communication

Exceptional Customer Service

Complaint Handling and Resolution

Ability to Multi-task

Organization Skills

Surveillance

EFX, Centris, and PFX Systems

Microsoft Office Applications

Detail-oriented

Quick Learner

Professional Experience

Membership Coordinator (11/2020 –12-2021)

Service Professionals (Union, NJ)

Serviced customers enrolled in agreement plans and provided priority service to VIP members

Marketed and sold membership plans to new customers

Scheduled appointments with plan members for their regular maintenance and recommended additional services

Managed credit card numbers on membership accounts

Updated and maintained all records of visitors

Defined the benefits of being a plan member

Engaged in budget allocations, as well as management fees, updated daily

Handled approximately 50-75 calls daily

Senior Pharmaceutical Meeting Planner (3/2019 –6/2020)

eNOVA (Berkeley Heights, NJ)

Arranged meetings between doctors and pharmaceutical representatives to promote different types of medications

Maintained records of attendees and the venue and handled catering for each engagement

Booked travel arrangements for doctors and confirmed specific needs were accommodated

Distributed and managed credit card numbers

Updated expense spreadsheets for use in budgeting future projects

Managed large volumes of promotional meetings for sales representatives to ensure compliance with health care laws, policies and procedures

Engaged in budget allocations, as well as management fees, updated daily

Managed approximately 200 representatives, 10 to 30 cold calls a day

Monitored all logistics according to policy and guidelines

Worked closely with management and pharmaceutical representatives to supply materials necessary for engagements

Created invites for meetings and ensured the presence of all attendees

Pharmaceutical Meeting Planner (2/2017 –1/2019)

Advanced Health Media (Berkeley Heights, NJ)

Scheduled meetings between doctors and pharmaceutical representatives to promote different types of medications

Maintained records of attendees and the venue and handled catering for each engagement

Booked travel arrangements for doctors and confirmed specific needs were accommodated

Distributed and managed credit card numbers

Updated expense spreadsheets for use in budgeting future projects

Managed large volumes of promotional meetings for sales representatives to ensure compliance with health care laws, policies and procedures

Engaged in budget allocations, as well as management fees, updated daily

Copy Center Supervisor (03/2014 –1/2016)

Staples (West Orange, NJ)

Supervised 8 employees of the Copy Center department

Built relationships with customers by focusing on service, demonstrating enthusiasm and expertly accessing their needs to ensure customer satisfaction

Consistently sought out ways to deliver service and solutions that would positively impact the customer’s experience

Thrived in a fast paced, complex working environment by effectively prioritizing and managing tasks and exhibiting "grace under pressure"

Managed orders and produced top quality products within the time specifications

Achieved and exceeded sales targets

Credit Collector (4/2011 –11/2013)

Credit Management LP (Carrollton, TX)

Handled reports documenting delinquent accounts and collected the necessary information for review

Contacted customers in arrears and set up payment arrangements to resolve the outstanding debt

Exemplified exceptional customer service when explaining concerns and consequences by being mindful of the customer’s sensitive situation and ensuring each customer was treated with courtesy, respect and compassion

Processed credit card transactions and set up monthly or weekly payment plans

Built a loyal customer base using a consultative sales approach

Maintained 100 to 200 inbound calls a day

Accomplished performance goals and continuously exceeded expectation

Education

North Plainfield High School – North Plainfield, NJ

(Graduated: June 2006)

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