MARK ANDRE S. ALFON
Home Address:
** ***** **., ******** ***********
Victorias City
Negros Occidental, Philippines 6119
Globe Mobile: +639*********
Email: *************@*****.***; ***.*****@*****.***
EDUCATION
Bachelor of Science in Commerce major in Data Processing
La Salle College
Victorias City, Philippines
Graduated March 1999
KEY SKILLS
Data Processing, Data management, Document Controller, Occupational Safety and Health Administration (OSHA) for General Industry background, team player with supervisory and leadership skills, basic knowledge in oil and gas industry and piping, advance computer skills.
WORK HISTORY
Concentrix
Cyberwest, SM NORTH
EDSA cor Bulacan St.
Metro Manila
Philippines
ADVISOR I – CUSTOMER SERVICE
T-Mobile (Operations)
Nov 28, 2023 – Jan 30, 2024
•Answering inbound calls from customer, addressing their concerns and questions, and providing information about the company’s products or services.
•Utilize problem solving skills to identify solutions for customer needs.
•Maintain up-to-date knowledge of product, services, policies, and procedures. Accurately process order, payments, returns, exchange and other transactions.
TeleSynergy
St. Therese Building, Rizal - Locsin St.
Bacolod City, 6100
Negros Occidental
Philippines
CUSTOMER REPRESENTATIVE
TELEReach
Dec 11, 2022 – Sept. 25, 2023
Catering the subscribers of TV Weekly for their concerns, queries, deliveries.
Assisting renewals, new subscriptions, cancellations, etc.
iQOR - Bacolod
Two San Parq, 11F, 12F & 14F
San Antonio Park Square, Lacson St.
Bacolod City, 6100
Negros Occidental
Philippines
CUSTOMER REPRESENTATIVE (General Reservations Team)
Frontier Airlines
July 21, 2021 – April 14, 2022
In-charge of new booking through our SkySpeed system tool.
Taking care of Irregular Operations, Schedule Change and general information under Frontier Airlines guidelines and policy as per Transportation Security Administration’s regulations.
iQOR - Bacolod
Two San Parq, 11F, 12F & 14F
San Antonio Park Square, Lacson St
Bacolod City, 6100
Negros Occidental
Philippines
CUSTOMER REPRESENTATIVE
1-800-Flowers.com
April 19, 2021 – May 15, 2021
Seasonal account to cater the needs of rampant orders online.
TranscomAsia PH
Araneta Ave, Barangay Tangub,
Bacolod City, 6100
Negros Occidental
Philippines
BILLING SPECIALIST AND TECHNICAL SUPPORT REPRESENTATIVE
COMCAST (West Division)
Jan. 28, 2019 –June 29, 2020
Providing technical and billing support for COMCAST Internet, Cable and Telephone services for West Division, mainly Mountain West Regions, Twin Cities, Washington, California Regions, etc.
Technip, JGC & Chiyoda Joint Venture (YAMGAZ)
Yamal LNG Project
CPOE Yard, Qingdao, China
Qingdao, China
EASYPLANT OPERATOR
Quality Control Department
March 04, 2016 – August 13, 2016
Assigning QCF as per ITP workstep and inspection to Easyplant.
Coordinating with Easyplant Coordinator for the construction and correctness as per Discipline ITP and inspection.
Identifying Engineering Drawing for E&I/HVAC tags according to Easyplant tagging.
Responsible for uploading QCF to Easyplant.
Monitoring progress through EP extraction and reporting per week to management & subcontractor.
Coordinating to QC Inspector and subcontractor regarding backlog inspection and follow-ups.
Checking and reviewing the correctness of attachments of QCF summary reports as per ITP Worksteps.
Daily meeting to consolidate the daily progress of QCF and pending works to be done.
Technip, JGC & Chiyoda Joint Venture (YAMGAZ)
Yamal LNG Project
AG&P BHFY
San Roque, Bauan, Batangas, Philippines
EASYPLANT QC - Lead
Quality Control Department
January 15, 2015 – February 15, 2016
Responsible for uploading QCF to Easyplant.
Monitoring progress through EP extraction and reporting per week to management & subcontractor.
Coordinating to QC Inspector and subcontractor regarding backlog inspection and follow-ups.
Checking and reviewing the correctness of attachments of QCF summary reports as per ITP Worksteps.
Daily meeting to consolidate the daily progress of QCF and pending works to be done.
Reviewing/Approving of Module Fabrication Dossier for all discipline. And all of its components such as NDE Reports, Maps, Welding Logs, and all of its Certifications.
Coordinating and monitoring until final acceptance of the MFD E-files and Hardcopies for loading-out/sail away.
Technip Chiyoda Joint Venture (TCJV)
Plateau Maintenance Project (PMP)
QG 1 Maintenance Onshore Projects
RasLaffan Industrial City, State of Qatar
WINPCS Operator (Windows Project Completion System)
Handover Completion
Pre-Commissioning Department
October 17, 2011 – December 31 2014
Responsible for development of WinPCS Database.
Monitoring progress through WinPCS, Entry of Punch list to WinPCS during construction, pre-commissioning and commissioning period. Development and maintaining of Mechanical completion dossier. Assistance to certification engineer.
Population and uploading Discipline Tags, engineering drawings from different disciplines.
Inspection Test Report population.
Maintaining records of Latest revision of drawings.
Marking – up of drawings as per subsystem boundary (P&ID and Non P&ID).
Population of WinPCS Database Development of Mechanical completion, Pre-commissioning and commissioning Dossiers.
Issuing of Check and Test sheet as per WinPCS Database for Shutdown, Normal and Preservation operations.
Entering of completed check sheet to the WinPCS database and generation of daily/ weekly reports.
Follow up of Completion handover certificate.
Handling Preservation scheduling in a frequency basis through WinPCS Preservation Plan Scheduler.
Closing of Preservation Frequency basis check sheet.
Chiyoda Technip Joint Venture (CTJV)
Qatargas, Connoco Philips and Shell
QG 3 & 4 Onshore Projects
RasLaffan Industrial City, State of Qatar
A. Database Officer
Reimbursable Services Request/Vendor Supervisors (RSR/VS) TEAM
Site Business Group, Main Temporary Site Facilities
January 1, 2011 – June 30, 2011
Data collection/Input for claim to COMPANY (QATARGAS).
Monitor of Time Sheets and Day Work Sheets.
Submit Time Sheets and Daily Work Sheets to COMPANY for approval.
Maintenance of Programmed Cost Computation (PCC) for Services of CTJV Personnel and its unit rates.
Manage RSR worksheets: TR-6 & 7 COMPANY Commissioning and Start-up, RSR Manning Schedule, RSR Database and Summary.
Acknowledge of receipt from Progress Payment Certificate of Subcontractor.
Document Control.
B. Pipe Welding and Inspection Control System (PIC) Operator
Piping Group Department
(POC) Paris Operating Center & (YOC) Yokohama Operating Center
April 08, 2008 – December 31, 2010
Administrator's access to (PIC) Pipe Welding & Inspection Control System's Web Interface database in Yokohama Office Center (YOC, Chiyoda Corp., Japan) for the daily progress and import of Welding/Inspection/Joint, Spool, Welder, Traceability data.
Manage and update Progress Report Database from PIC source downloads such as joint data, welder data, spool data, heat no. data, ISO drawing, support joint, test package, spool with support, ISO drawing (package).
Responsible for inputting (PIC) Progress Report through Areawise data generated by (PIC) Progress Report database.
Monitor the daily input of Total Welded-Joint dia-inch as per weekly welding progress summary for monitoring.
Coordinates, produce/generate reports for Marian for the updating of Isometric Status, Engineering Status & Construction Work Front, Areawise detailed and welded dia-inch.
Produce/generate reports for Marian for the updating of Isometric Status, Engineering Status & Construction Work Front, Areawise detailed and welded dia-inch.
Work with Engineering/Marked-up ISOMETRIC & P&ID drawings.
All generated report after Access queries, shall be outputted to excel 2003 or 2007 versions.
WINPCS Discipline/System punch item closing per TESTPACK under System, and closing of Discipline Completion Notice (DCN).
Uploading/Extraction data queries.
Over-all responsible of controlling of all the documents such as Marked-up/Engineering ISO drawings, P&ID drawings.
Create Microsoft Access program for easy automation on documents for easy retrieval.
B.1 – Piping Document Controller
QA/QC Department/ Piping Group Department
Accountable for the implementation of the existing documents, tracking contractor and vendor deliverables throughout the project lifecycle (recording revision, division, purposes, distribution and transmittal histories).
Conduct training sessions for project personnel and third parties on the use of tools and processes.
Provide high level administration of document management system including generating progress reports.
Document and maintain workflows and processes in use on the project.
Conduct user acceptance testing for applications and provide feedback to developers for design and/or configuration changes.
Support project closeout activities such as dispositioning, archiving and transitioning documents to operations.
Generate discrepancy and closeout reports for the engineering functions to resolve with third parties.
Provide status tracking and expediting of all internal document reviews in accordance of contract requirements.
Generate and print project queries.
B.2 - Piping Spool Management System Operator
Piping Group/Common Facilities
(POC) Paris Operating Center
Manage database for daily progress of piping spools.
Monitor the spool progress from fabrication, painting, delivered to site, erection, welding through database.
Extract information, analyze, and ISOMETRIC drawing comparison to know exact number of spools, erection and welding done.
Daily report of Large Bore, Small Bore spool counts to determine how many done during the week.
Produce reports on extraction through database as requested.
De La Salle – College of St. Benilde
Center for Counseling and Guidance Office
2544 Taft Ave, Malate, Manila
Metro Manila, Philippines 1004
Encoder/Clerk
June 2001 - September 2005
In charge of the school year’s research, encodes raw data from survey forms into specified outputs
Responsible of the Counselors’ visual aide, concept, design and animation presentations; using Microsoft Powerpoint (XP pro version)
Produce invitations for the inter-department/offices/centers and outside the college during sponsored events by the Counseling Center.
Define the center’s problems with Microsoft applications and programs.
Configure computer settings to all 13 units in the Center.
TRAINING AND SEMINARS ATTENDED
Health and Safety Risk Assessment and Job Safety Analysis
Certificate No. DISS/HSE/JSA/054/10
Conducted by Doha Industrial Safety Services
RasLaffan Industrial Site Office, Qatar
9th April, 2010
Occupational Safety and Health Standards for the General Industry (OSHA 30 - Hour Course)
Certificate No. DISS/OSHA/GEN/0149/10
Conducted by Doha Industrial Safety Services
RasLaffan Industrial Site Office, Qatar
2nd April, 2010
Gas Testing (Authorized Gas Tester)
Conducted by Total Safety L.L.C.
Total Safety U.S., INC.
RasLaffan Industrial Site Office, Qatar
25th September, 2008
Charge-Hand
Conducted by Total Safety L.L.C.
Total Safety U.S., INC.
RasLaffan Industrial Site Office, Qatar
18th September, 2008
Fire Fighting (Introduction to Fire Safety Level II)
Conducted by Total Safety L.L.C.
Total Safety U.S., INC.
RasLaffan Industrial Site Office, Qatar
3rd September, 2008
Medic First-Aid (Basic Version 6.0) Basic CPR & First Aid for Adults
Conducted by Total Safety L.L.C.
Total Safety U.S., INC.
RasLaffan Industrial Site Office, Qatar
2nd September, 2008
OTHERS:
Quality Customer Service Seminar
Improving Business Writing Skills
Basic Acting Workshop
PERSONAL INFORMATION
Date of Birth: February 18, 1974
Place of Birth: Philippines
Citizenship: Filipino
Civil Status: Married
Height: 5’5”
Weight: 64.5 kg.