Sales, Customer Satisfaction, and adminstrative Officer
Resume:
Moustafa Mohamed Sharshar
E-mail: ad4f1c@r.postjobfree.com
Resume Link: www.linkedin.com/in/moustafa- sharshar-67751446/
Phone/WhatsApp: 002***********
Address: Sarawa, Qallein, Kafr Elsheikh Egypt
Work experience
Telecom Egypt (WE) Jan 2011 — Present
Customer Service, B2B & B2C Sales and Customer Satisfaction Supervisor
Performed Tasks:
Directing and coordinating all sales activities.
Tracking and analyzing sales statistics based on key quantitative metrics
Handling and resolving customer complaints regarding a product or service
Serving as the face of the organization to internal and external partners
Making data-informed decisions to drive performance and resource allocation
Developing and maintaining relationships with key clients
Setting sales quotas and goals
Overseeing and directing performance of the sales team
Identifying emerging markets to find new sales opportunities
Defining and executing sales plans
Overseeing the customer services individuals
Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
Achievements:
Sold thousands of the company’s services to individuals and businesses.
Honored for my achievements in sales and marketing by TE Data’s CEO.
Running a sales and customer service team successfully achieving all my unit’s targets.
Freelancing Jan 2012 — Present
Net Marketing Page and Blog Manager
I used to market and sell clothes, cosmetics, and services and deal with the vendors, traders, shipment companies and clients throughout the state. I also used to manage the sales agents working with me and do the financial work.
Education
Master’s in Business Administration Sep 2020 – Dec 2023
Kafr El Sheikh University, Faculty of Commerce
Special Diploma in English Language Methodology and Curriculum Development
Kafr El Sheikh University, Faculty of Education Sep 2012 — Jul 2013
Professional Diploma in English Language Methodology and Curriculum Development
Kafr El Sheikh University, Faculty of Education Sep 2009 — Jul 2010
Bachelor on English language Education & Arts
Kafr El Sheikh University, Faculty of Education Sep 2005 — Jun 2009
Qualifications
I have the ability to manage a team under hard and difficult conditions and deadlines.
I can achieve the best results using the available tools even if they are not adequate.
Leadership skills.
Problem Solving Skills.
Performance Management.
Operations Management.
Strategic Thinking.
Vast experience selling an assortment of telecommunications devices
Proficient in voice technologies and IP networking solutions.
Extensive knowledge of mobile technology and related software applications.
Solid understanding of next generation voice technologies and IP routing.
Adept at identifying new business opportunities and implementing effective strategies.
Ability to work well under pressure and maintain quality standards
Solid written and oral communications skills
Courses & Certificates
Digital Transformation Course from the Ministry of Higher Education July 2023
Civil Protection Course July 2023
Digital Marketing Professional Degree from Udacity Jun 2019
Private Driving License ` Dec 2015
Creative Sales Course Jan 2011— Jan 2011
TOT Course from Amideast Cairo Mar 2010— Apr 2010
TOEIC Exam Mar 2010— Mar 2010
Windows & Internet Course Jun 2005 — Aug 2005
ICDL Course Jun 2004— Sep 2004
References
References available upon request.
Mr Salah Albeyaly, Sales Sales Unit Manager at Telecom Egypt
Mr Gamal Al Ahwal, Sales Section Head at telecom Egypt
Prof. Ahmed Salah, Sales Section Head at telecom Egypt
Contact this candidate