Trycina Jackson-Thomas 727-***-**** cell 727-***-**** home

ARISE Platform- DATA ENTRY (Always Available Virtual Solutions LLC) Customer Service Agent 11/2017- Current.

Knowledge database and research skills.

Microsoft Office

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Account Receivable Specialist

PODS Enterprises 8/2015-2/2017

Performed calculating, posting verifying data for using an maintaining invoices.

Microsoft Word and Excel, Dynamic Accounting Software.

Invoice Journals, General Journals, Maintain Credit Applications for New Vendors

Process accounts and incoming payments in compliance with financial policies and procedures

Ensuring accuracy and efficiency of operations, processing and monitoring incoming payments, and securing revenue by verifying and posting receipts.

Always Available Tax Services (Tax Professional)

January 2013 – Present (Seasonal)

Registered Tax Preparer w/ registered TPIN number through IRS.

Processed clients’ taxes (Individual and Business taxes) (1099, 1098, 1098T, 1040, 1040ez, 1042 (Foreign Person’s U.S. Source Income Subject to Withholdings) etc...

Surefire Tax Software

Process and preparer Amended and Prior year Taxes.

(Accounts payable, Admin Assistant, Receptionist)

PRIDE ENTERPRISES (Prison Rehabilitation Industry Diversified Enterprise)

May 2011 - December 2012 • Saint Petersburg, Florida

Track outgoing payments.

Monitor company expenditures (including payroll)

Maintain records.

Verify expense reports.

Maintain petty cash.

Review vendor and service provider agreements

Negotiate with vendors and service providers to secure discounts.

(Tax Preparer) Seasonal

Liberty Tax Service

January 2011 - April 2011 • Saint Petersburg, Florida

Skills: Tax Accounting Software, Excel, 10-line phone, Word

Processed client’s taxes (Individual and Business taxes)

1099, 1098, 1098T, 1040, 1040ez, 1042s (Foreign Person’s U.S. Source Income Subject to Withholdings) etc...

(Accounting Assistant/Cash Office)

Wal-Mart Supercenter

April 2007 - October 2010 • Saint Petersburg, Florida

Performed calculating, posting and verifying duties obtain financial data for use in maintaining duties to obtain financial data for use in maintaining accounting records.

My duties were balancing the stores daily cash flow, monitoring the safe balance and keeping tracks of reports of each register.

Bookkeeper, Accounting Assist. Accounts Payable/Receivable)

Express Personnel, C.S.T Connection, Crum Staffing - Temp positions

November 2005 - July 2007 • various locations

Verified details of business transactions, such as funds received and disbursed, and totaled accounts, using calculator and computer.

Typed vouchers, invoices, checks, account statements, reports and other records, using typewriter or computer.

Posted details of business transactions. Allocated and posted details of business transactions to subsidiary accounts in journals and computer files.

Transferred data to general ledger, using calculator and computer. · Reconciled and balanced accounts.

Compiled reports to show statistics, such as cash receipts and expenditures, accounts payable and receivable, profit and loss and other items pertinent to operation of business.

(Mortgage Processor) Subcontractor

JP Morgan Chase

April 2003 - July 2004 • Tampa, Florida

Processed Mortgages

Reviewed residential loan application files to verify that application data was complete and met establishment standards, including type and amount of mortgage, borrower assets, liabilities and length of employment.

Recommended that loan not meeting standards was denied. · Called and wrote credit bureau and employer to verify accuracy of information.

Typed loan application forms, using computer. · Called specified companies to obtain property abstract, survey and appraisal.

Submitted mortgage loan application files for underwriting approval.

(Claims Rep I )

Nationwide Insurance (Gates McDonald)

January 2001 - February 2003 • Tampa, Florida

Interviewed incoming callers reporting their claim, (Auto, Property, General Liabilities, etc )

Reviewed insurance-claim forms and related documents for completeness. · Secured and added missing data by contacting insured person.

Advised claims supervisor if further investigation was indicated. · Recorded dates of insurance expiration and cancellation, using computer.

Received inbounds calls from Insured customer, in regards to Short/Long Term Disabilities, Automobile Accidents, Property damages and much more.

(Ed Registration Clerk)

Ocala Regional Hospital

March 1998 - December 2000 • Ocala, Florida

Registered patients into hospital.

Prepared folders and maintained records of newly admitted patients.

Interviewed incoming patients and patient representatives and entered information required for admission into computer.

Explained hospital regulations, such as visiting hours, payment of accounts and schedule of charges.

Entered patient admitting information into computer and routed printed copy to designated department.

Obtained signed statement from patient to protect hospital interests.

Compiled data for occupancy and census records.

Received payments on account.

Education

Gibbs High

1986 - 1990

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