CeCe Leonard

**** ***** ***** **** ******** cell phone number: 940-***-****

Fort Worth, Texas 76177 Email address: ad4f0h@r.postjobfree.com

Highly motivated self-starter; offers a wealth of experience from the military, private and public sectors, and Federal service. Well established reputation as an organizer; a proven leader with demonstrated competence in effective and efficient housing program management that yields timely and measureable results. Have led, followed, and facilitated with the same creativity with diverse groups across broad spectrums, often in unstructured settings to include community networks, corporate sponsors, and senior management. Possess a well-defined business acumen; strength in analyzing financial trends, data, and managing human and informational resources to strategically place the organization in the best position for success. Reads, interprets, and understands guidance issued by local, State, and Federal statues; is open to new change and information, rapidly adapting to unexpected obstacles with resilience; appropriately applies principles and regulatory guidance, makes recommendations for solutions through research leading to well-informed decisions by executive management and senior leaders.

Level of energy, work ethic, dedication, and trust strengthens partnerships both internally and externally, improving the customer experience throughout organizations

Proven record of accomplishments, often serving as point for senior leadership, delivers under short deadlines, evaluates and prioritizes to effectively meet mission objectives

PROFESSIONAL EXPERIENCE

Account Executive, GS-1101-12 August 2015 to December 30, 2023

U.S. Department of Housing and Urban Development Supervisor: Erin C. Ferguson

Fort Worth Regional Office Telephone: 817-***-****

Fort Worth, TX

Relocation

Account Executive, GS-1101-12 October 2010 to August 2015

U.S. Department of Housing and Urban Development Supervisor: Christi M. Newhouse

Fort Worth Regional Office Telephone: 817-***-****

Fort Worth, TX

Account Executive, GS-1101-12 August 2010 to October 2010

U.S. Department of Housing and Urban Development Supervisor: Gretchen A. Marchand

San Antonio Field Office Telephone: 210-***-****

San Antonio, TX

Program Assistant (OA), GS-0303-6/7 May 2008 to July 2010

U.S. Department of Housing and Urban Development Supervisor: Eric Ramsey

Headquarters Telephone: 202-***-****

Washington, DC

Progressively held positions in the business relationships and special initiatives division for HUD that accentuated knowledge and experience in a multi-family setting; visionary ideas supported the timely completion of project management mission and goals; results driven; analyzed problems to identify factors for needed change. Gathered pertinent data; ensured the identification of priorities, equitable delegations of work, which impacted production and high-quality decisions for holding self and others accountable. Determined objectives, recognized obvious and alternative solutions, weighed the relevance and accuracy; developed team cohesiveness by building a consensus through give and take; gained the cooperation necessary from others to obtain information and accomplish the goals.

Team player; as member of division tiger team, provided efficient, effective and timely support to meet HUD mandates to certify 250 Use Agreements for preparation and inspection by the Real Estate Assessment Center (REAC). Developed numerical ID system, trained staff of 6 on benefits of computerized master guide file; improved service, and increased overall productivity of the department, inspired team commitment and fostered a positive environment

Developed new insights by automating the division’s correspondence and documentation management report tracking system. Questioned conventional approaches to devise cutting edge program. Collected and compiled information, ensured 100% compliance and completion in responses to Congressional inquiries, and contractual issues; prepared Director’s weekly report; astute management, results driven increased management on-time responses

Superior oral and written skills evident; developed briefings and communicated orally updates to the Director twice weekly, provided a historical base for future reference by transcribing notes from staff meetings. Compiles and drafts routine and priority correspondence, post and maintained an executive calendar, advising on best use of time to meet HUD priorities that shift on short notice

Expertly used knowledge of HUD programs and policies to independently respond to customer request for information and to priority issues; evaluated problems and made recommendations--demonstrated the agency core values of cooperation, diplomacy, and teamwork; prepared written responses that expedited agency responses, made oral referrals to the right person the first time after interpreting guidelines and applying HUD policies and protocols

United States Army (December 2003 to December 2007)

Chaplain Assistant/Funds Clerk

Fort Belvoir, VA and Camp Humphreys, Republic of South Korea

Multi-faceted manager: kept current on trends and policies that affected the organization and shaped stakeholders views. Recognized the impact of fiscal management; as funds manager, reviewed and analyzed data to meet the budgetary needs of the organization. Daily account management principles required accurate balances and financial data interpretation to successfully follow regulatory guidance. Formulated the necessary objectives and priorities to maintain consistency in and for a global environment. Capitalized opportunities for improvement by adeptly overseeing procurement and contracting purchases, monitoring expenditures, and using cost-benefit thinking to set priorities.

Front line leader for Chaplain Corp; skilled at briefing and oral communications, presented recommendations and alternatives to challenging issues, communicated statistical and critical information in a succinct and organized manner that impressed senior leadership

Project manager for HQ Chapel organization; developed innovative administrative documentation management solutions to support diverse religious functions, knowledge of organizational make-up and functional administrative tasks led to the overall improvement of various functional support for 4 designated command chapels

Formulated/ built charts and graphs to develop optimum business acumen for the largest U.S. Army Chaplain Corp financial fund; sole funds clerk . . . processed daily in excess of $20K, identified/analyzed conflicting and difficult budgetary needs, developed products led to accurate interpretation of business rules and netted a 100% pass rate of bi-annual staffing audits

Chief Administrator; prepared, tracked and maintained correspondence for a division administrative support system, made travel arrangements and maintained calendar for 5 Chaplains, edited in/out-going materials; developed filing systems from “ground zero”, detailed oriented programs met the challenge . . . key to consistent on-time roll out and completion of organizational strategic goals

Stepped in as lead during extended Chaplain absences; known as the “resident expert” go to person, coordinated activities on behalf of the Director, triaged and facilitated a number of sensitive cases agitated by isolation and cultural diversity, diagnosed symptoms, maintained the integrity of personal privacy, alerted medical; staff, averted 2 potential suicides

Responsible for preparation and execution of travel plans for staff Chaplains; submitted authorizations for temporary duty (TDY), processed travel vouchers to ensure valid reimbursement of authorized expenses and per diem IAW Government travel program and Joint Travel Regulation (JTR)

Property Manager January 2001 to December 2001

Housing Authority City of Austin Supervisor: Pat Georgian

Austin, TX 512-***-****

Successfully led a team of 5; provided an inclusive workplace that facilitated cooperation, teamwork and resolved conflicts. Out-reach to community networks-built coalitions that developed and facilitated the strategic maintenance of affordable housing. Quickly took hold and assessed environmental conditions; initiated change through persuasive cooperation with neighborhood sponsors, owners, management, and officials from local and state agencies to provide a decent, sanitary, and drug-free property. Evaluated different forms of Government grants and made recommendations to facilitate submission and ultimate approval of at least 2 different grants. Evaluated the legal grounds for which to make decisions; became intimately familiar with legal documents to determine and ensure compliance with statues. Communicated effectively both orally and in writing, providing detailed briefings throughout the community and to state managers on the pulse of the property, and wrote several talking papers, letters, and action plans that anticipated needs for both internal and external customers and showcased the commitment for continuous improvement.

Managed multiple priorities simultaneously; employed daily judgment and adaptability in reorganizing functions in the administrative office, content judgment after reading and interpreting state and local codes, molded policies and prepared strategies to frame key decisions in analyzing and prioritizing improvement for the full array of customer-oriented services for a 1.9K conventional unit property

Utilized corporate parameters to exceed intended strategic objectives; blue-printed tactical prospective, devised thresholds to integrate resources and property costs, based on those objectives, improved occupancy by 30% in a historically high turnover neighborhood

Successfully met all project benchmarks . . . delivered under short suspense’s; intimately worked with local, State, and Government officials to meet Central Headquarters timelines, appropriately rewarded and recognized as one of the “top performers”, outstanding achiever

A “Management First”, turned high risk property around 180 degrees; facilitated about face using principles for building interactive teams, community efforts became pulse for monthly forums that permeated throughout residents, the local community and with civic leaders

Led property to peak potential despite critical manning shortages; successfully integrated maintenance service department into a simplified functional task-oriented discipline, created one-stop shopping customer-service by eliminating service call redundancy, recentralization saved one FTE weekly, increased service order response time by 23%--win-win for all

Property Manager, September 2000 to December 2000 Supervisor: Randy Perez

Temple Housing Authority 254-***-****

Temple, TX

Mastered and executed administrative, marketing, and leasing skills to maximize occupancy at 2 commercial properties; recognized by Executive Director for successful achievement, awarded position as manager for the “flagship property” of the City of Temple Housing Authority

Contracting Officer Technical Representative (COTR); partnered to establish/maintain project contracts, performed quality assurance evaluations to ensure viable resource utilization, property dispositions; briefed technical requirements for statements of work and provided financial statements to the Board of Commissioners for capacity and workforce distribution, supported expedited property business transformations

Sole Administrator; balanced multiple priorities, competently performed entire gambit of property administrative tasks to include human resources line of business, time and attendance, maintenance/equipment, budget cost control, record files, and customer service, received, prepared, edited and tracked correspondence on behalf of the Executive Director

Successfully developed goals and objectives that paralleled the vision of the Board of Directors, established timelines for completion that accounted for the projects top 5 issues and its effect on the organization; planned educational and marketing needs to include staff

Conducted investigations that led to proposed resolutions for resident EEO grievances and disputed cases; used sound reasoning to arrive at conclusions and find alternatives for determinations and recommendations, led usher to foster wide-spread communication efforts

Project Administrator, January 1990 to September 2000 Supervisor: Rodney Leonard

Federal Property Management Corporation 254-***-****

Belle Oaks Apartments, Belton, TX

Facilitated programs for 15 staff, 32 acre 16 building property; utilized corporate parameters as the “number 2” performing in the managers absence to ensure property objectives were met; executed a $1M annual cash flow budget, relied on principles of Earned Value Management (EVM) to develop financial thresholds to integrate resources and project costs

Administered the delivery of services; tenant selection, security background investigations, lease negotiations, rental agreements, occupancy terminations, annual and interim certifications; implemented quality measures for analyzing and measuring the effectiveness of administrative programs, sole point as the receiving authority for all internal and external customers, property incoming telephone inquiries, categorizing and following-up on pending or required actions; often utilized unstructured settings to facilitate successful customer experience

Assigned and delegated work assignments for a 10-person maintenance staff; conducted quality reviews of completed tasks; partnered to negotiate vendor contracts for property services, made recommendations to corporate headquarters for the growth and development to maintain property curb appeal and competiveness in the open housing market

Utilized administrative skill sets daily to analyze, interpret, and apply a variety of local, State, and Federal policies, conducted regular and periodic assessments to evaluate effectiveness; prepared executive summaries in response to HUD and other Federal agency inquiries

Instrumental in turnaround of resident relations in the community as Activity Coordinator; initiated youth programs, GED tutorials . . . programs that accelerated reform initiatives, restructured interpersonal relations, and influenced group dynamics to work effectively

Other Relevant Experience

Red Cross Volunteer – Mental Health Clinic, 2003 Supervisor: Jeff Goldberg

Sheppard Air Force Base 940-***-****

Wichita Falls, TX

Business Office Manager; effected sound well-informed and objective decisions in performance of assigned administrative projects and tasks; resource utilization for clinical staff of 10

Utilized statistical information and administrative data to create operating instructions to facilitate improvement of clinical management and program components

Contact Supervisors? YES

EDUCATION

University of Phoenix

Bachelor of Science in Business Degree - completion date: May 2014

105 Semester hours completed

University of Phoenix

Associate of Arts Degree - completion date: January 2011

45 semester hours completed

GPA 3.51

AARTS-Military Credits 13.00

Northern Virginia Community College 27.00

Temple College 3.00

Vernon College 9.00

OTHER QUALIFICATIONS

Project Management, Washington DC

Suicide Prevention Awareness Certification, RSK

Equal Opportunity Employment, Alexandria VA

Financial Cost Control Certification, Fort Jackson, SC

Commercial Drivers License (CDL), Alexandria, VA

Medical Security and Privacy Awareness, Wichita Falls, TX

Mental Health Clinical Clerk, Wichita Falls, TX

President Toastmasters, Wichita Falls, TX

Typing Speed: 65 WPM Proficient in second language: Spanish

Proficient in standard commercial software:

Word, PowerPoint, Excel, Outlook, QuickBooks Financial Management

AWARDS

Time Off Award, 2012, etc.

Cash Award, 2010, etc.

Superior Performance Awards, 2008,2009, 2010

Army Achievement Medal, 2007

Student First Sergeant, 2003

Occupancy Award, Austin Housing Authority, 2001

IG Inspectors Award, Temple Housing Authority, 2000

GENERAL

Are you a United States Citizen? YES

Do you claim veteran’s preference? YES, 30-Points

Current Security Clearance: SECRET

Professional References

Sandi Orta, Account Executive

San Antonio Field Office

Office of Asset Management, Multifamily Division

Hipolito Garcia Federal Building

615 East Houston Street, Suite 347

San Antonio, TX 78205

210-***-****

Debbie Talamantes, Account Executive

San Antonio Field Office

Office of Asset Management, Multifamily Division

Hipolito Garcia Federal Building

615 East Houston Street, Suite 347

San Antonio, TX 78205

210-***-****

Qiana Davis, Account Executive

Fort Worth Regional Office

Office of Asset Management, Multifamily Division

Star Telegram Building

307 W. 7th Street

Fort Worth, TX 76102

504-***-****

Other references are available upon request.

Contact this candidate