Bonita Rene Pugh +1-850-***-**** Mooresville, NC ***15

Summary

To obtain a position within a company will allow me to utilize my work experience and education to become an integral part of the company.

Authorized to work in the US for any employer.

Work experience.

Customer Service Advocate I

Sagility - Mooresville, NC February 2023 to February 2024

Contracted with Blue Shield of California to answer and research members questions. Advocate also takes BSC payments for medical, dental and vision plans. Assist with Appeals and Grievances at member’s request.

Tier 1 Technical Support

Connexus Resource Group - Mooresville, NC October 2022 to February 2023

Connexus Resource Group is contracted with United Health Care to assist members with their 2023 U cards. I activate and replace cards. Take orders with First Line Benefits and/or Walmart.com. I give members their balance left on U cards after orders and locate missing orders. I complete utility payments for various companies when requested by the member.

Sedgwick Customer Representative

Sedgwick - Memphis, TN December 2019 to October 2022

Assist with taking claims for Short-Term, Long-Term Disability, we also take Personal Leave, ADA and

FMLA claims from Associates from all over the United States. Complete Tier 1 duties for clients that have claims already established or transfer to a Claim Specialist when warranted, answer questions from clients regarding their claims. High call volume every day due to COVID 19. Knowing how to keep your cool and calming the client at times is a challenge.

Customer Service Representative

Minted.com - Oakland, CA July 2016 to November 2019

Explained to customers how to customize their cards and/or art prints on the minted website. Assisted them when necessary to put the order into their shopping cart. Assisted new employees with questions from customers and escalations from customers wanting to speak to a manager. Replace lost and damaged orders with company printers. Applied credits for Inbound returns from minted customers.

Education

A.A. in Business

Feather River College - Quincy, CA, January 1989 to June 1991