Regina Rector

Fort Smith, Arkansas *****

479-***-****

ad4exr@r.postjobfree.com

Professional Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful retail setting.

Skills

Multi-Line Phone Systems

ASI Front Desk

Problem-Solving Skills

Social Perceptiveness

Work History

July 2021 - April 2023

Walmart - Booneville, AR

Front Desk Associate

Maintained cleanliness and organization of front desk area.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Took reservations over phone, in person, and via computer for guests and provided confirmation information.

October 2019 - January 2021

Lcdsc - Booneville, AR

Clerk Trainer

Assigned work and verified completion of assignments.

Reviewed and formatted material produced by clerical team.

Coordinated training, evaluated employees' work and corrected problems with clerical team.

Mentored new hires, resulting in stronger staff development and increased productivity.

March 2011 - March 2016

Walmart - Booneville, AR

Customer Service Manager

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Took ownership of customer issues and followed problems through to resolution.

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Uaccm Morrilton Ar

Associate of Science Surveyor

August 1987

Adult Education Fort Smith, AR

GED

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