Hope Nwogu

346-***-****)

ad4exj@r.postjobfree.com

PROFESSIONAL SUMMARY

Attentive and personable Office Administrative Assistant bringing 6 years of administrative support experience in dynamic office environments. Strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers. Support professionals practiced at addressing all facets of business office needs, including file and document management, inventory allocation and technical training. Proficient in time management skills shown by maintaining stringent controls and timelines. Providing diplomatic and professional communication, strong time management and multitasking expertise.

● Staff Management ● Decision Making ● Database Management

● Keyboarding 50 Wpm

● Filing and Data skills

● Computer skills

● Leadership skills

● Process Improvement

● Microsoft Works

● Risk Management

● Multi-line phone proficiency

● Oral/ Written Communications

PROFESSIONAL EXPERIENCE

Harris County Election Office-(Clerk) Houston,TX 2024-Current

● Assembled components of supply kits/cabinets.

● Count, divide,and organize all materials to be placed in kits/cabintinets.

● Inventory and sort reusable forms and organize materials for storage.

● Assembled boxes/cabinets.

Clear (Ambassador), 2800 Terminal Rd, Houston Tx 770**-****-****

● Resolving traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required/needed.

● Consistently demonstrating adherence to security procedures by validating airline documents, verifying Clear member traveler identification and following documented security protocols.

● Creating awareness for a company service or product.

● Interacting with customers to listen to their feedback and developing new ways to market products. Change happens( Mentor) 3353 Elgin St Floor 2, Houston, TX 77004 2022- Current

● Empowering the youth to resolve issues and develop coping strategies for the future.

● Providing efficient ways for each individual to gain the information and support he/she deserves.

● Mapping out their future and gearing towards everything possible for them to accomplish it.

● Setting them up with the right resources based on what they are interested in and more. FedEx(Package handler Trainer),505 Aldine bender,Houston Texas 2021-2022

● Strong leadership with organizing in a timely manner how the packages get into the truck correctly.

● Putting together an effective group of package handlers based on skill on light to heavy trailers meaning if a trailer is gathering 100 box’s every hour put an experienced package handler would be placed there vs an inexperienced one.

● Make sure that everyone is accurately scanning every package without delay.

● Training every new experience package handler before they began taking tasks on their own.

● Second in command whenever the manager is on other duties. PrimeWay Federal Credit Union(Intern), Houston, TX 2019—2020

● Established and maintained positive relationships with customers.

● Assisted customers with applying for debit,credit cards, and savings accounts.

● Input information into customer relationship management software and pull reports for use in marketing.

● Answered incoming phone calls and transferred to staff members providing requested information released from the customer with the bank account.. Whataburger-(Cashier),Houston TX 2018-2019

● Provided excellent customer service.

● Cleaning and maintaining the restaurant.

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● Helping with other tasks as needed.

● Ensuring that all orders are prepared correctly and in a timely manner. Long John Silver’s - (Cashier), Houston, TX 2017—2018

● Pleasantly and Courteously integrated with customers to deliver quality service.

● Accurately counted back change on cash transactions to align with register readouts and balanced cash from opening to the close of business.

● Maintained the number of items supplied such as cleaning supplies, packaging items, food products etc.

● observe and test foods to determine if they have been cooked sufficiently,using methods such EDUCATIONAL EXPERIENCE

● Aldine Senior High school, Houston, TX, Graduated May,2020

● Houston Community College Student(Associates degree in Business Management) CERTIFICATIONS

● The National Society of Leadership and Success(NSLS)-Recipient

● The National Society of Collegiate Scholars(NSCS)-Recipient

● Top scanner certification-Recipient (FedEx)

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