Customer Service Sales Rep
Resume:
MICHAEL DIALS
Mdials1976@gmail,com
*************@*****.***
ABOUT ME
I am a highly motivated results driven professional with 10 years of extensive sales and customer service experience in the midstream oil equipment and automotive sales industries. Seeking a position where I can grow, build strong customer relationships, drive revenue and contribute to the overall success of the organization.
EXPERIENCE
EDUCATION
INSIDE SALES REP- ARRAY PRODUCTS GROUP
FEBRUARY-2012 / OCTOBER- 2015
Successfully managed large portfolio of key accounts generating an average of half a million in quarterly sales revenue.
Negotiated contracts and pricing agreements, consistently meeting and exceeding sales targets.
Collaborated with engineering and production teams to ensure seamless project execution and customer satisfaction.
SALES MANAGER- AMERICO WELLHEAD/ HOUSTON, TX
OCTOBER-2015/ FEBRUARY- 2016
Provided Exceptional customer service, addressing inquiries, resolving issues and ensuring customer satisfaction.
UNIVERSAL TECHNICAL INSTITUTE-HOUSTON, TX
OCTOBER 2008
Certificate of completion with emphasis on Automotive Technology
Managed a high volume of incoming calls and emails effectively prioritizing and responding to customer requests in a timely manner
Developed a deep understanding of the midstream oil equipment product line, enabling accurate and efficient support to customers.
Received multiple commendations from customers for outstanding service and problem -solving ability
AUTOMOTIVE SALES CONSULTANT- ROBBINS NISSAN / HUMBLE, TX
APRIL- 2016/ October 2018
Consistently ranked as a top performing sales rep exceeding monthly sales goals by an average of 20%
Built and maintained strong relationships with customers providing exceptional service and personalized attention throughout the sales process.
Demonstrated in-depth knowledge of automotive features, specifications and financing options to assist customers in making informed purchase decisions.
INSIDE SALES REP – CACTUS FLOW PRODUCTS / HOUSTON, TX
October- 2018/ February 2020
Collaborated with internal teams to resolve technical issues coordinate product repairs and facilitate warranty claims.
Built business relationships internationally that continue to pay off well after my tenure.
Helped manage and maintain inventory.
SALES CONSULTANT- FRED HAAS TOYOTA/ HOUSTON, TX
February 2022 / September 2022
Successfully developed and managed a pipeline of repeat and referral customers.
Collaborated with finance department to secure competitive financing options for customers resulting in increased sales and customer satisfaction.
Consistently maintained an average 998 CSI(customer service index) score out of 1000
SKILLS
Problem solving
Proficient in CRM software and sales analytics tools
Results oriented and target driven mindset
Effective communication and presentation abilities
Strong sales and negotiating skills
Excellent customer relationship management
Critical thinking
Team player with strong collaboration skills
ACTIVITIES
As an avid networker and people-person, I am passionate about attending industry events, building relationships, and identifying new business opportunities. In my free time, I enjoy reading sales and marketing blogs, researching industry trends, and developing new sales strategies to stay ahead of the competition.
REFERENCES: AVAILABLE upon request.
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