Melinda Graham

Crew Trainer/assistant manager MCDONALD'S

Stone Mountain, GA 30086

ad4ewz@r.postjobfree.com

+1-678-***-****

Work Experience

Manager

MCDONALD'S - Stone Mountain, GA

June 2010 to Present

• Supervised team members

• Managed restaurant operations

• Managed opening and closing restaurant

• Managed nightly register, cash and sales totals

• Acted as customer service representative

• Handled and submitted incoming sales calls

• Managed daily reports of transactions

• Recruited and interviewed potential candidates

• Handled all team member and staff member scheduling

• Enforced company policies and procedures

Warehouse/Picker/Packer

PREFERRED PERSONNEL - Kennesaw, GA

August 2010 to February 2012

Education

Business Law

STRAYER UNIVERSITY

August 2018 to Present

Certificate

WEST CENTRAL TECHNICAL COLLEGE

August 2008 to December 2010

Skills

• SANITATION

• CUSTOMER SERVICE

• LOSS PREVENTION

• POS

• POS SYSTEM

• Cooking

• Food preparation

• Inventory control

• Serving

• Food safety

• Kitchen management

• Hospitality

• Food service management

• Food handling

• Food service

• Leadership

• Restaurant experience

• Food handling

• Hospitality

• Kitchen management

• POS

• Supervising experience

• Cooking

• Customer service

• Cash handling

• Cash register

• Recruiting

• Interviewing

• Typing

• Team management

• Shift management

• Kitchen experience

• Serving

• Sales

• Retail sales

• Merchandising

• Management

• Telemarketing

• Communication skills

Certifications and Licenses

Serve safe

September 2023 to September 2028

Driver's License

October 2019 to June 2025

Additional Information

Skills

• Quickly earned reputation for superior quality and attention to detail

• Excellent work record in project performance

• Execute timely productivity requirements sales demands

• Ensure consistent achievement of established required standards of customer service levels

• Perform above functions within company expectations/metrics

• Ensure compliance with sanitation and safety regulations

• Direct, plan & apportions work on designated shift

• Maintain knowledge of financial performance & goals

• Manage operations, inventory control, product quality, and loss prevention

• Foster positive & professional relationships

• Supervise & monitor adherence to safety regulation

• Process open and close procedures

• Operate POS system, receive vendor deliveries, update prices and post new signage

• Create displays, ticket product, pick and pack product

• Coordinate daily restaurant operations

• Deliver superior service and maximize customer satisfaction

• Respond efficiently and accurately to customer complaints

• Train, instruct, and motivate team members

• Appraise staff performance and provide feedback to improve productivity

• Estimate future needs for goods, kitchen utensils and cleaning products

• Control operational costs and identify measures to cut waste

• Create detailed reports on weekly, monthly and annual revenues and expenses

• Promote the brand in the local community through word-of-mouth and restaurant events

• Recommend ways to reach a broader audience (e.g. discounts and social media ads)

• Train new and current employees on proper customer service practices

• Implement policies and protocols that will maintain future restaurant operations

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