WT Whitney Tracy

Benton, AR *****

501-***-****

ad4ews@r.postjobfree.com

PROFESSIONAL SUMMARY

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

SKILLS

Family Support and Assistance

Grooming and Bathing Assistance

Charting Expertise

Exceptional Communication Skills

Legal Transcripts

Key Performance Indicators

(KPIs)

Contact Management Systems

Account Management

Equipment Maintenance

Material Packaging

Safety Standards

Shipping and Receiving

Packing and Scanning

WORK HISTORY

CERTIFIED NURSING ASSISTANT

02/2023 to 01/2024

Arkansas Health Center Benton, AR

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs. Cared for residents in assisted living facility and delivered high-quality support to meet needs.

CUSTOMER ENGAGEMENT SPECIALIST

05/2019 to 11/2022

Startek, Inc. Hot Springs, AR

Handled high volume of engagements and fast pace of cloud computing market.

Prepared and gave business reviews to senior management team regarding progress and roadblocks to growing business. Complied with corporate policies and promoted and followed company initiatives.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Worked with multiple lines of business to build rapport with customers and provide excellent customer service as well as solutions to any customer complaints.

CUSTOMER ENGAGEMENT SUPERVISOR

11/2020 to 03/2022

Startek, Inc. Hot Springs, AR

Consulted with teams on established best practices and process improvements.

Helped with product rollouts as subject matter expert for Walgreens Home Delivery Pharmacy products.

Supervised a team of 15-20 agents on call handling, customer service experience, and employment expectations to ensure success on all levels of the company.

Ensured policies & procedures are followed to guarantee a fair work environment for all employees.

Supported agents with daily questions or handling of tech issues, etc. Developed each employee to be sure they have the opportunity to grow within the company should they be interested and to to ensure those not interested are as comfortable and confident in their everyday environment and position in any available area.

PERSONAL HOUSEKEEPER/ASSISTANT

01/2018 to 04/2018

Walker Ranch, LLLC Pueblo West, CO

Personal housekeeper/assistant for owners of 80,000 acre Walker Ranch

(conservational award winning ranch).

Provided assistance when needed with day to day duties on the ranch as well.

LEGAL SECRETARY

04/2015 to 04/2016

Glover & Roberts Law Firm Wynne, AR

Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.

Organized files for court proceedings.

Filed documents with courts on behalf of attorney. Received and placed telephone calls to clients and prospective clients. Diligently edited legal correspondence for grammar and spelling. Created, indexed, and maintained client binders.

Arranged for delivery of legal correspondence to clients, witnesses, and court officials.

Obtained signatures from attorneys for legal documents. HIGH EQUIPMENT/FORKLIFT OPERATOR

01/2014 to 04/2015

Mueller, Inc. Wynne, AR

Operated forklift in compliance with OSHA guidelines and organizational policies.

Operated equipment safely and efficiently to prevent damage to items and avoid injuries.

Unloaded and stacked materials by raising and lowering lifting devices. Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Transported goods between warehouse locations according to shipment and storage needs.

Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

EDUCATION

High School Diploma 05/2004

Forrest City High School, Forrest City, AR

Honoree of Graduating Class Top 25%.

Who's Who Among American High School Students.

CERTIFICATIONS:

CNA - Certified Nursing Assistant : Valid until March 2025. Basic Life Support / CPR Certification : Valid until March 2025.

References available upon request.

Contact this candidate