Dynamic & Results Driven Senior Manager

John P. Kennedy

Bensalem, PA ***** 610-***-**** *********@*****.***

Core Competencies

Full Cycle Recruiting & Staffing Strategic Planning and Direction Partner Onboarding and Consensus-Building Regulatory Compliance Metrics/Key Performance Indicators (KPIs) Safety Regulations Data Reporting Risk Management Budget Development Union Negotiations and Contract Administration Fleet & Operations Management Market Research Systems Administration

Professional Experience

VP & Director of Operations MJ Kingston LLC – Bensalem, PA 04/2020 to Present

Design, develop and implement the overall recruiting strategy for clients in the Technology, Aerospace, Logistics & Transportation, C-Suite & Operations & Service industries. Provide Full Cycle Recruiting with use of ATS and multiple sourcing programs to provide customers & clients with a diverse group of quality candidates.

Conduct intake meeting with clients to agree of qualification criteria for candidates and conduct market research on appropriate salaries.

Initiated rollout of new recruiting platforms & staffing models along with ATS.

Formulated new hiring and sourcing strategy to attract & on-board better quality, candidates.

A record of delivering a positive customer experience by engaging with, deliberating change, and implementing improvements alongside internal and external stakeholders across Customer Service, Technical Services, Marketing, HR, and C-Suite Teams.

Achieved 78% successful hiring rate for clients.

Established relationships with tech schools and created intern programs to bring in diverse candidates to participate in job training.

Created internal SOPs for clients for providing accurate job descriptions for online posting and creating pipeline and “bench” of qualified candidates.

Senior Operations Manager III Guardian Protection – Newtown, PA 12/2015 to 04/2020

Spearheaded operations and directing a cross-functional team (50 GM’s, Field Service Supervisors, Warehouse Personnel, Administrative Assistants, Installers, Service Technicians & independent contractors for the Northeastern US). Developed budgets for 3 brick and mortar, multi-state locations, including creating labor projections and other business forecasts. Bolstered a positive customer experience by working collaboratively with Customer Service, Technical Services, Marketing, HR, and C-Suite Teams; worked together and achieved mutual goals.

Designed SOPs that boosted technician productivity by 14% while also reducing overtime by 13.5%.

Reduced return service visits by 14.8% by enhancing and standardizing Technician SOPs.

Performed seamless roll-out of new payroll & recruiting & ATS systems while managing staffing requirements in multiple offices.

Boosted Tech efficiency by 17.7% through improved job training, increased site visits, and new product documentation and manual updates.

Increased Installer utilization by 15.6% through the creation and implementation of continuous process improvements at the branch level.

Performed cost analysis and labor projections to streamline overall service and throughput

Senior Area Operations Director Tolt Solutions – Folcroft, PA 04/2010 to 12/2015

Supervised a team of 3 direct reports (GM’s & Ops Managers) and 72 indirect reports (remote technicians and sales representatives) over 7 states in the Northeastern US. Administered onsite safety and quality driving techniques aimed at reducing accidents and lost time; timely responded to and processed incidents/accidents. Represented brand in Union negotiations and drafted CBAs.

Launched many new offices and increased profitability consistently YOY.

Set objectives, metrics, and performance expectations across the region; shared corporate vision and mentored leaders in managing teams.

Exceeded SLA goals of 98% by prioritizing and delegating dispatching, directing quality staffing, and leveraging FedEx/UPS shipping locations.

Reduced client equipment downtime and achieved local brand metrics through creative problem-solving and cross-functional collaboration.

Electric Power Generation/Truck Shop Manager Giles & Ransome Caterpillar – Bensalem, PA 07/2005 to 03/2010

Coordinated emergency service and large projects for electrical power generation division & truck engine division. Responsible for key customer accounts, quoting of service, scheduling and planning of service. Knowledge of DOT & OSHA as well as responsibility of fleet & heavy equipment. Prospecting for sales & also training of technicians. Supervised team of 2 Supervisors, 2 Warranty Managers, 27 Diesel Mechanics (Union) & office & warehouse staff. Performed HR & Recruiting duties to bring on qualified candidates & decrease attrition.

Instituted fleet PM program & decreased downtime of vehicles by 11% & equipment by 21%.

Participated in Green Belt projects to streamline office procedures & warranty backlog.

Created PM program for EPG to customers & clients during RFP phase.

Education & Professional Development

Business Administration Temple University / Business Administration Community College of Philadelphia

Six Sigma Green Belt Project Participation / 4DX Methodology

Contact this candidate