EMPLOYMENT HISTORY

SEP **** - PRESENT

Title Specialist Intermediate, OneMain Financial, Evansville, Indiana Managed loan pipeline

Customer Service

Training new associates

Perform title searches to ensure property is free of any liens or encumbrances before initiating loan processing Ensuring accuracy and completeness of title lien filing documents for all 50 states to minimize risk and ensure compliance with relevant regulations.

Coordinate with internal teams to resolve any issues or discrepancies in title searches or lien filing documents FEB 2015 - SEP 2018

Manager, Cash Tyme, Owensboro, Kentucky

Implementing new strategies to increase sales and improve customer experience Developing and implementing initiatives to improve operational efficiency and customer satisfaction at all Cash Tyme locations

Developing and implementing employee engagement initiatives to improve morale and retention Managing and overseeing the hiring process for new assistant managers at all Cash Tyme locations Evaluating employee performance and providing feedback for improvement DEC 2013 - FEB 2015

Mortgage Auditor, Culp QC, Owensboro, Kentucky

Assist in identifying and implementing process improvements to increase efficiency and accuracy in the mortgage auditing process.

Develop and implement quality control programs to ensure compliance with industry standards and regulatory requirements for mortgage loans

Conduct regular audits of mortgage loan files to ensure compliance with federal, state, and company regulations EDUCATION

AUG 2000 - MAY 2004

High School Diploma, Owensboro High School, Owensboro, Kentucky AUG 2004 - MAY 2011

Associate in Arts, Owensboro Community and Technical College, Owensboro, Kentucky SKILLS

Extensive knowledge of all types of mortgages Able to work efficiently with a team Fast learner when it comes to new skills Ability to work independently and complete multiple tasks at once

Managed loan pipeline Customer Service

3514 Woodlane Drive, Philpot, United

States, 42366

ad4eve@r.postjobfree.com

270-***-****

JESSICA JACKSON

SALES SPECIALIST

PROFESSIONAL SUMMARY

Sales Specialist with 11+ years of diverse experience in customer service, auditing, and sales management. Possesses an extensive understanding of various mortgage types and loan processing, coupled with a knack for training assistant managers and ensuring compliance. Known for managing loan pipelines efficiently and independently handling multiple tasks. Demonstrates a quick learning curve when acquiring new skills, ensuring adaptability in dynamic environments. SKILLS

Requested loan documents Training assistant managers Staying within compliance Processor training

Auditor

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