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Tracy Landrum

office and administrative support manager

Contact

Charlotte Metro Area

704-***-****

ad4eva@r.postjobfree.com

Objective

Motivated, dependable professional with experience in business operations, office administration, and customer relations. Skilled relationship builder with ability to develop rapport with management, personnel, customers, and vendors at all levels. Outstanding communications and computer skills. Exceptional problem-solver who is passionate about keeping teams and projects organized.

Education

Wofford College

Spartanburg, SC

BS in Psychology

Magna Cum Laude

Key Skills

Administration

Business Operations

Event Management

Communications

Marketing

Problem-solving

Skills

• Business Operations: agency branch management including hiring, training, coaching, financial management, records, marketing, client services, and staff supervision.

• Expert computer program skills; Microsoft Word, Publisher, PowerPoint, Excel, Outlook, Visio, SharePoint, and QuickBooks. Computer skills used to develop deliverables including presentations, flyers, playbooks, reports, and spreadsheets.

• Offering total project support including interdepartmental coordination of communications to department managers and direct reports.

• Gathering information related to key issues by collaborating with various levels of management.

• Event Management: full project management of corporate events including budget planning, participants, securing location, travel arrangements, catering, material preparation and onsite management.

• Organizing details of emails, calendars, agendas, meetings, itineraries, and expense reports.

• Facility Coordinator; point person for building maintenance and security activities.

• Generating reports: authoring and distribution.

• Meeting documentation; minutes, recaps, and action items.

• Communications: newsletters, announcements and SharePoint content, design, and creation.

• Expert clerical skills; typing 40 wpm.

Experience

March 2022 - Present

Change Manager • Duke Energy

• Lead cross-functional teams to build, deploy, and sustain Enterprise Technology Systems change management strategies, specific to the individual business lines across the enterprise.

• Facilitate change management activities such as impact analysis, stakeholder analysis, communication, and training strategies across five business lines. 2

February 2017 – March 2022

Office Manager • Duke Energy

• General coordination of activities related to the function of the Piedmont Natural Gas (PNG) corporate office including but not limited to building maintenance activities, entering and monitoring work orders for repairs, event management, supplies, communications, and onboarding new hires.

• Point person for office issues resolution.

• Relationship management with the property management team for maintenance needs.

• Lead change agent supporting transition from assigned workspaces to new workspace reservation environment by coordinating the workspace collect and clear project.

• Volunteered to work onsite during COVID to aid mail clerk with remote mail distribution, vendor access to building, and notarizing documents.

• Streamlined department onboarding process, reduced from two weeks to two days.

• Praised by colleagues for my work ethics and solid command of the new administrative procedures launched after Duke Energy acquired PNG, because I can change lanes easily and get the job done. September 2012 to September 2015

Regional Academic Marketing Specialist • Thinkwell

• Southeast sales for eLearning math courses.

• Consulted with university stakeholders including faculty members and instructional designers to determine scope and requirements for online education programs.

• Managed all administrative tasks, travel arrangements and expenses.

• Territory management, reports, and scheduling appointments.

• Event Management; conference and training planning / implementation.

• Complied information for project management and issues resolution.

• Coordinated client onboarding process.

January 2006 – August 2012

Agency Manager/Marketer • Visting Angels Senior Homecare

• Responsible for branch operations and business development.

• Agency branch management includes recruiting, training, financial management, coaching, records, marketing, sales, client services, and staff supervision.

• Developed policy and procedures to meet DHHS licensure requirements.

• Point person for issues resolutions.

• Built strong referral network and established reputation for quality of care by fostering a team of qualified, professional caregivers. References

Available upon request.

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