SILVANUS O. MBURO

Mobile: 832-***-****

ad4euw@r.postjobfree.com

ENTERPRISE ASSET MANAGEMENT SOLUTIONS CONSULTANT

PROFILE SUMMARY

Extensive experience implementing enterprise asset management solutions with experience in Maximo 7.6 Implementation, and end user support. I have more than 12 years of IT experience that includes 7 years of experience in supporting Maximo v6.x, Smart Cloud Control Desk, and Maximo v7.x, 2 years of Maximo 7.6 Implementation as a clustered environment and hosted on the cloud (IBM blue mix (SoftLayer) or Amazon Workspaces), Implementation of Maximo Anywhere, Front end configuration changes, Maximo v7.x hotfixes and upgrades, and support of IBM Maximo Asset Management in multi-org/multi-site environments using different databases (DB2, MSSQL, or Oracle)

Experienced in Maximo Implementations and support of Industry and Industry add-on solutions having worked with IBM Maximo Asset Management for Life Sciences 7.6.0.3, Maximo Asset Management Calibration 7.5, IBM Maximo for Transportation 7.6.2.4, IBM Maximo Spatial Asset Management 7.6.0.3, IBM Maximo for Utilities 7.6.0.2, and configuring Maximo Work Centers 7.6.0.3, and Maximo Anywhere v7.5 and v7.6

Strong background in day to day Production Support, process analysis and improvement through Deviation Management, Maintenance of Standard and IT Operating Procedures, Implementation of Corrective/Preventive Action (CAPA), Software/System Development Life Cycle (SDLC), Testing, Maximo Integration Framework, Migration Manager, Asset Management, Work order Management, Inventory Management, Procurement Management, Defect Triage and Resolution, Change Management and production release process; and all elements of Maximo configuration (Database Configuration, Application Designer, Workflow, Escalations, Conditional UI)

EDUCATION AND CERTIFICATIONS:

Bachelor of Business Administration – Accounting.

AWS Certified Cloud Practioner

AWS Certified Developer – Associate

WORK EXPERIENCE:

ACCENTURE, LLP July 2021 to Present

Business and Integration Architect Associate Manager

End Client: Berkshire Hathaway Energy

Houston, Texas

Worked in an Electric Utility Transmission and Distribution company performing Work Order Management, Supply Chain Management and Asset Management

Coordinated and lead differe nt teams in Test Scripts creation and execution, Functional Smoke Testing and System Integration Testing.

Planned, constructed, and executed test scripts using quality processes and methodologies for both Accenture and the end client.

Executed regression testing, test automation, performance testing, functionality testing, and usability testing per business requirement.

Captured all defects and Enhancements in Azure DevOps and lead Defect Triage meetings.

Printed Defect Triage Reports and emailed leadership team and the respective ticket owners. Followed up with Product Owners and Accenture team in the Daily Defect Triage status meetings.

Reviewed the development process to ensure that defect tracking (identification, fixing, re-testing, and migration of defects) were properly addressed.

Prepared Functional Check-Out document and participated in the Go-Live activities with the client.

Assisted other PODs/Support Group such as Utilities Work Management with creating and executing Test Scripts.

Troubleshoot and resolved integration issues, ensuring data integrity and system reliability.

Performed data mapping and data syncing between Maximo and ESRI-GIS

Performed Unit Testing and Functional Smoke Testing on Maximo-GIS Integration.

Configured new Start Centers and Portlets on the client’s new Maximo Environment

WISEMEN CONSULTING, INC Oct 2019 – Jun 2021

Maximo Sr. Technical Consultant

End Client: Entergy, LLC.

The Woodlands, Texas

Worked in an Electric Utility Transmission and Distribution company performing Work Order Management, Supply Chain Management and Asset Management.

Supported clients Maximo Asset management 7.6.1.1 Environment in a Single-Sign-On Environment (SSO) and Integration with SAP, Click - a third party Scheduler software- and a TIBCO middleware.

Supported Client’s End Users through ticket resolution (Requests, Incidents, Problems and Defects) using Service Now and HP Asset Life Cycle Management tools.

Migrated changes and fixes from lower to higher environments (DEV, TEST, PRE-PROD, and PROD) using client’s Version Control Tool (SVN).

Supported client’s other integrations between Maximo and Other Applications such as ESRI GIS, GE Small World and AMFM.

Travelled to client’s sites and provided support to the project team for issues that may arise during Go-live activities.

Reprocessed shipment files for missing meters and asset attributes and Specifications using MX Loader 6.2 and SOAP UI.

Performed mapping and configurations for new GIS Features such as Water Pumps and Splice Construction Failure.

Migrated GIS mapping to point to new Upgraded GIS Servers using MXLoader.

Supported client’s tracked and non-tracked assets using Maximo and ESRI-GIS and performed all troubleshooting and reconciliation activities between the two applications.

Troubleshoot and resolved integration issues, ensuring data integrity and system reliability.

E-TEAM INC April 2019 – Aug 2019

Maximo Techno-Functional Consultant

End Client: Google, Inc.

Austin, Texas

Worked for a third-party contractor with Accenture to support Client's IBM Maximo Asset Configuration Management System (CMMS) v7.6.0.5 and Maximo Health Safety and Environment.

Worked with the Accenture’s Maximo Support Team to clear backlog tickets in preparation for Maximo 7.6.1 Upgrade and implementation of a third-party scheduler tool, AKWIRE.

Provided support on current end user issues and added Custom functionality per the end user request.

Performed Data Validation and Upload to update Purchase Contract Revisions (new items and unit price) using Enterprise Services,

Update Vendor Lead Time, Total Lead Time and Inventory’s Storeroom Leadtime using Oracle PL/SQL

Updated Inventory Cycle Count Frequency per client request.

Coordinated and presented bi-weekly Defect Status Report to client’s Management Team in our bi-weekly meetings.

Developed solutions per assigned tickets on an Agile System Development Life Cycle.

Troubleshoot and resolved integration issues, ensuring data integrity and system reliability.

Z-PROCIS SOLUTIONS Oct 2017 – Mar 2019

Maximo Sr. Technical Consultant

End Client: California High Speed Rail Authority

Sacramento, California

Supported Client's IBM Maximo Asset Management for Transportation 7.6.2.4 with IBM Maximo Linear Asset Management 7.6.0.2, IBM Maximo Spatial Asset Management (GIS) 7.6.0.3 and Oracle Database 12c. while hosted on cloud through Amazon Workspace

Administration and maintenance of client's current Maximo environment including patching, configuration, review, analysis and troubleshooting of applications, systems, and servers for the five Maximo environments (Training, Development, Testing, Staging, and Production), and WebSphere Application Server while adhering to Software Development Life Cycle.

Performed routine monitoring activities including review and analysis of application logs, server event logs, disk/storage space utilization per the Maintenance and Operations procedures, and Open Service Requests and incidents.

Performed Development Work and built Migration Packages to promote changes from lower environments using Maximo’s Migration Manager.

Created Maximo v7.6.0.9 Upgrade Plan document and developed upgrade paths to deploy solutions per IBM Feature Releases and Interim Fixes.

Upgraded Client’s Maximo Environments from v7.6.0.3 to IBM Maximo Asset Management 7.6.0.9, IBM Maximo Linear Management 7.6.0.2, IBM Maximo Asset Management Work Centers 7.6.0.3, IBM Maximo Transportation 7.6.2.4, and IBM Maximo Spatial Asset Management 7.6.0.3

Configured Maximo Work Center in client’s Development Environment.

Performed Cluster Configuration in the Client’s Staging and Production Environment to add User Interface and MIF/Cron Clusters

Updated and maintained client's system topology and architecture and installation documents including add-on deployments to the client’s five Maximo environments.

Assisted in designing and implementing Maximo Integration with ESRI GIS application for both Secured integration in Staging and Production and non-secured integration in Training, Development, and Testing

Daily support to end users including review, investigation, troubleshooting and resolving issues related to the tool, and providing training and guidance on system usage.

Performed weekly and monthly review of open Service Request and worked accordingly to resolve and close the aging tickets.

Worked with Amazon Workspace Team to maintain and test backup and recovery processes to ensure high availability and reliability of the tool.

Responsible for both planned and unplanned on-premises application failover and recovery.

TCS - Tata Consultancy Services Ltd. July 2016 – Oct 2017

Maximo Sr. Technical Consultant

End Clients: Johnson and Johnson, Gilead Sciences, Inc.

Foster City, California

Supported multiple pharmaceutical based companies running Maximo Asset Management for Life Sciences and Maximo Asset Management Calibration versions 7.5 and 7.6

Worked with the project team to identify client’s new business needs and fine-tuned workflow process to bridge the gaps.

Created new queries and Ad Hoc Reports and assisted site administrators in updating saved queries in Maximo.

Assisted site administrators in creating Crystal Reports and troubleshooting reports related issues such as duplicate rows in the reports such as their material pick list.

Coordinated with client’s site administrators and managers for ongoing Maximo issues and change control processes to ensure application availability.

Resolved Maximo low performance issues by configuring reports to run on Report server JVM and worked with the other teams (QA, Validation) to update client’s Design Specification.

Managed multiple complex regulated environments in Life Sciences while maintaining a robust system.

Managed and maintained deviations, implemented Corrective Action/Preventive Actions (CAPA) and managed Change Releases in the Production environment.

Worked with Quality and Validation departments to manage all deviations, implement and testing all Corrective Actions/ Preventive Actions and updating the Standard Operating Procedures and IT Operating Procedures in clients GDOCS/GTRACK

Worked with Development team, QA/QC and Validation to perform Installation Qualifications, Data Migration and Operations Qualifications for Gilead Sciences’ new Organization and Site in Edmonton, Canada.

PERFICIENT, INC. Jan 2015 – May 2016

Maximo Sr. Technical Consultant

Houston, Texas

Internal Project

Performed requirements gathering and worked on an internal project to Install IBM Maximo Asset Management for Life Sciences 7.6 with Maximo Asset Management Anywhere 7.5.2 configured required components such as MobileFirst 7.5.2 and Android Development Tools

Installed base Maximo 7.6 with Oracle database on Windows Server 2012 R2

Upgraded IBM Maximo Asset Management 7.6.0.0 to 7.6.0.2, and Maximo Anywhere and its components from v7.5 to v7.6

Configured Maximo Work Center and uploaded the mobile applications to work on Android phones and Windows based tablets.

Participated in solution architecture design and performed application and solution development to meet project requirements.

Troubleshoot and resolved integration issues, ensuring data integrity and system reliability.

End Client: C&S Wholesale Grocers

Performed requirement gatherings and identifying the organization's business needs.

Performed gap analysis and worked to bridge the gap between Maximo Workflow process and business needs.

Installed a horizontal clustered Maximo Asset Management 7.6 with DB2 and WebSphere v8.5.5.3 on Windows Server 2012 R2 for client’s three environments (Dev, QA, and Prod)

Performed post installation configuration and set up per IBM documentation and client requirements.

Created migration packages and promoted the changes between the environments using Migration Manager

Worked with IBM to move the client’s environments from Amazon’s AWS to IBM’s SoftLayer.

Imported client’s raw data into Maximo using IBM’s MX Loader tool.

Performed object and field changes per client requirements using database configuration and Application Designer.

Performed continued support to client including implementation of fix patches and End User Training on Maximo applications and processes.

Designed, developed, and implemented integration solutions using Maximo Integration Framework.

Configured and managed integration endpoints to ensure seamless communication between Maximo and other systems.

Troubleshoot and resolved integration issues, ensuring data integrity and system reliability.

End Client: Dyno Nobel

Assisted Perficient, Inc.’s other business unit to integrate end client’s Maximo 7.5 with SAP through Informatica 9X.

Installed Maximo Enterprise Adapter for SAP as a Proof of Concept and configured web services to integrate Maximo with SAP by configuring staging tables to send and receive data to/from SAP via Informatica 9X.

Proactively advised project managers on best options which in return, saved time, money and smooth operation of the project.

Performed data mapping activities and provided WSDL files to the teams involved in the project for their tests and actual implementation of the project.

End Client: Royal Technologies, Inc.

Performed requirement gatherings and identifying the organization's business needs.

Performed gap analysis with client’s expectations and worked to bridge the gap with Maximo Workflow process.

Installed Maximo Asset Management 7.6.0.0 with MSSQL database on Windows Server 2012 R2 Standard for client’s three environments (Dev, QA, and Prod) with Lightweight Directory Access Protocol (LDAP/VMMSYNC)

Created new fields in Maximo based on client’s data mapping and imported the metadata and transactional data into Maximo using IBM’s MX Loader

Performed post installation activities and promoted migration packages from test to other environments using Migration Manager

Performed continued support to client include implementation of fix patches and End User Training on Maximo applications and processes.

Designed, developed, and implemented integration solutions using Maximo Integration Framework.

Configured and managed integration endpoints to ensure seamless communication between Maximo and other systems.

Troubleshoot and resolved integration issues, ensuring data integrity and system reliability.

EXPERIS SOLUTIONS. Oct 2013 – Nov 2014

SCCD Support Engineer (Maximo Consultant)

End Client: Sears Holding Company

Hoffman Estates, Illinois

Managed client’s horizontal clustered environments on Maximo Asset Management 7.5 (Smart Cloud Control Desk- SCCD) with five Application Servers consisting of nineteen Java Virtual Machines

Provided day-to-day production support to client’s end users on IBM’s single Integrated Solution (Tivoli Service Request Management, Tivoli Asset Management for IT, Tivoli Change and Configuration and Release Management)

Provided support to client’s other applications (Asynchronous Transaction Logging and Arbitration Service (ATLAS) and e-Bond ticketing with internal and external applications over web services, FTP, and email)

Managed client’s tickets created in Maximo and worked to transfer all tickets from JIRA into Maximo Asset Management.

Resolved break fixes, completed enhancements per applied Service Level Agreement (SLA) while maintaining stable and robust environments in SCCD 7.5.0.7.

Worked with the support team to create migration packages and promoted approved changes between the environments using Migration Manager.

Participated in production release planning reviews and release control board meetings and post release implementation reviews to ensure that corresponding objectives are met.

Worked with project team to resolve small enhancement requests deemed as normal production issues by the Process Governance Board (PGB)

Attended all Change Authorization Board (CAB) meetings and participated in the implementation of all approved changes, escalated changes requiring follow-ups and modifications, and detail reviews of high-risk changes.

Worked closely with IBM to implement fix patches while ensuring that the development of software build, regression tests, and deployment plans are on track and scheduled appropriately.

Managed and investigated all problem tickets to identify root cause, impact and resolution or workaround and documentation through Solution/Knowledge Management database.

Assisted in the documentation and maintenance of on-line technical library relating to processes, procedures, and policies.

Managed and maintained client’s offering catalogs and performed attribute modifications as directed by the Continuous Service Improvement team, Process Governance Board, and Major Incident Handling teams.

Troubleshoot and resolved integration issues, ensuring data integrity and system reliability.

IDC Technologies, Inc. Feb 2013 – Sep 2013

St. Louis, Missouri

End Client: ConAgra Foods, Inc.

Maximo Senior Consultant

Reviewed and created workflow process revisions and trained users on the workflow processes

Provided day to day production support and resolved End Users issues across the client’s three companies.

Rebuilt and upgraded client’s test environment to eliminate instability and applications’ attribute errors.

Coordinated user training and documentation in support of operations per client’s requirements.

Helped nurture system design, data standards, tools, templates, and governance process through functional documentations and training of end users to ensure records were entered correctly and with proper naming convention.

Participated in all configuration control activities and worked with client’s IT Manager, System Admin, Analyst Programmer, Principal Analyst IT, and department and engineering managers to coordinate new system requirements and configuration changes.

Worked closely with Microsoft SQL Server (MSQL) Administrators and database team to ensure a stable environment and optimal system performance.

Troubleshoot and resolved clients Integration issues between staging table or temporary table and standard interface table while transferring data to/from interface tables whenever errors occurred.

Performed a feasibility study on requirements and cost to upgrade client’s Maximo Asset Management from Maximo Asset Management v6.5 to Maximo Asset Management v7.6.0.0

Experis Solutions Jul 2012 – Jan 2013

San Rafael California

End Client: Dutra Dredging Company

Maximo Senior Consultant

Performed requirements gathering and assisted in developing client’s system architecture for Maximo based Asset Management, Procurement Management, and Work Order Management by gathering information from the client.

Installed Maximo Asset Management (Smart Cloud Control Desk)7.5.0.3 and upgraded client’s Maximo from v4.1.1 P8.

Worked with client’s third party to extract, transform and load client’s metadata and transactional data into the new environment using backend scripts.

Trained client’s end users Maximo 7.5 new features, navigation, modules and applications and process to enable them effectively performed their respective duties.

Communicated to the client and outsourced third party on all the huddles and limitations to ensure all stakeholders were aware of all the limitations, processes and progress throughout the project lifecycle.

Provided leadership and technical direction to client’s Maximo users and monitored the team’s deliverables in the new Maximo 7.5 environment.

Atwood Oceanics, Inc. Mar 2012 – July 2012

Houston, Texas

Maximo Developer

Assisted in the integration planning, testing, and development work between Maximo v7.1 and SAP ECC 6.0

Reviewed and assisted with the finalization of functional and technical design specifications, process flow diagrams on General Ledger Account setup, Asset Management, Work Management, Inventory Management, Procurement Management, and Contract Management

Performed detailed General Ledger account configuration and processing analysis during the integration phase and presented findings on difference between Maximo and SAP GL Account settings to the Project Manager and the client.

Worked with site personnel, work management team, supply chain, and IT to ensure consistent system usage and process execution.

Participated in designing, planning, execution, control, and monitoring of supply chain activities with the objective of creating net value, building a competitive infrastructure, leveraging worldwide logistics, synchronizing supply with demand and improving system performance.

Participated in the weekly product design meetings and requirement gathering discussions to ensure that design concepts are transferred into application development successfully.

Researched problems and issues discovered by quality analysis team to ensure that potential gaps are identified in time and that appropriate solutions are developed.

Resolved customer concerns and suggested improvements and enhancements to ensure customer satisfaction with product.

Worked with project manager and other team members to develop project work plans and schedules including risk mitigation, communication, and documentation.

GES- Global Energy Services Sept 2006 – Mar 2012

Houston, Texas

Staff Accountant

Managed client’s books of accounts, and Financial and General Ledger reconciliations at month end, quarterly, and yearly.

Managed movement, storage and cost of raw materials, work-in-process (WIP) inventory, and finished goods from point of origin to consumption.

Performed monthly closing processes including reviewing and posting journal entries, cash management and reconciliations, and adjusting journal entries and re-classes.

Performed fixed assets accounting functions such as proper cost center assignment, project cost tracking, depreciation entries, and retirements/ decommissioning of the assets.

Monitored and analyzed Intercompany balances to resolve out-of-balance instances while liaising with Human Resource and Accounts Payable and Receivable departments.

Prepared and emailed Project and Field Service invoices to customers and detailed report of account receivable balances to respective department managers.

Prepared detailed Accounts Receivable Status summary reports using pivot tables, and revenue/cost of sales analysis and adjustments for weekly meetings with the Managers.

Ran and reviewed Financial Reports for accuracy and compiled financial data for ad-hoc reports for department managers.

Cross trained with the Maximo team to understand general Maximo process and interaction with the Accounting Functions

Provided implementation support and maintained multiple modules consisting of Asset Management, Work Order Management, Procurement Management, Preventative Maintenance, and Time Card Solutions

Assisted in data management, system configuration, security, and support of other work management/ asset management application software while adhering to company policy and Sarbanes Oxley Act (SOX)

Worked with IBM to create a library of frequently asked questions (FAQs) and HOW-TOs for the Service Desk’s common/ related issues and end user training.

Performed general administration functions such as user account setup, security group settings, workflow issues such as stalled purchase orders, storeroom conflicts, back-end status change, Purchase Order commitments (Invoices and PO close outs), and general account reconciliation

Managed movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to consumption

Participated in designing, planning, execution, control, and monitoring of supply chain activities with the objective of creating net value, building a competitive infrastructure, leveraging worldwide logistics, synchronizing supply with demand and measuring performance across the client’s three sites.

Worked closely with project IT lead and the research and development team to ensure that technical and functional requirements are being met.

Created and set up new sites including locations, storeroom, assets, job plans and preventive maintenance as a result of company acquisitions.

Troubleshoot Actuate report performances in Maximo and designed libraries and report templates used by other reports.

Implemented and supported Oracle Financial modules with focus on general ledger, accounts payable and accounts receivable in a multi-currency environment

Hewlett Packard Feb 1998 – Sep 2006

Houston, Texas

CMMS Administrator (L3- Inventory Control Coordinator)

Worked closely with maintenance department to manage all assembly lines on the manufacturing floor including the test equipment and the testing aisles

Prepared detailed reports such as cost of machine breakdowns and repairs as compared to the scheduled preventive maintenance, downtimes, repair history and vendor information to help managers and manufacturing supervisors in their decision making.

Recorded costs and tracked relevant information such as problem causes, maintenance activities, spare parts, expected lifetime, warranty information, service contract and history, downtime and future recommendations of client’s assets and equipment.

Generated metrics such as facility condition index to measure asset management maintenance effectiveness.

Managed spare parts, tools and other materials including the reservation of materials for scheduled jobs, storerooms, and determined materials reorder points (ROP) and economic order quantity (EOQ)

Provided production support with root cause analysis and permanent fix to problems while meeting deadlines over ninety percent of the time.

Managed client’s inventory and materials using the company’s Just-In-Time management system to increase efficiency and decrease waste while still meeting the company’s demand.

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