Erika Gragg

Mooresville, NC *****

ad4etz@r.postjobfree.com

+1-828-***-****

OBJECTIVE: To obtain gainful employment in order to demonstrate my applicable knowledge, skills, and abilities in direct correlation with providing optimal organizational support and enhanced customer service

• Familiarity with developing and maintaining financial processes related to budgeting and inventory control

• Established interpersonal communication skills and analytical thinking ability

• Adaptable within an ever-changing environment

• Empathetic and understanding of cultural differences in reference to providing services

• Proficient usage of Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, Publisher, & Access

• Focused on perpetual professional development and growth

• Ability to work with persons of various social, cultural, and educational backgrounds

• Skilled in setting priorities which accurately reflect the relative importance of job responsibility

• Extensive experience with data entry and database management

• Demonstrated proficiencies in coding, billing, and accounts receivables Willing to relocate to: Troutman, NC - Mooresville, NC - Salisbury, NC Authorized to work in the US for any employer

Work Experience

Child-Care Provider

Independent Contractor - Hudson, NC

March 2020 to Present

• Creatively plan activities promoting physical, emotional, intellectual, and social development for the children being serviced

• Establish and sustain clear communication and cooperative working relationships with parents through a variety of methods

• Provide personal assistance to the families such as calendar management, appointment coordination, and help with everyday tasks

• Foster quality and diversity in problem identification and conflict resolution while monitoring children

• Maintain written and verbal communication of children's growth, development and behavior Head Server Attendant

Wild Wok Sushi - Hickory, NC

December 2015 to January 2020

• Delivered a highly professional, courteous, and genuine personality and attitude toward guests to increase the atmosphere

• Responsible for the supervision and training of the team members to ensure customer service needs were accommodated

• Managed in-person and telephone guest inquiries, customer service requests, and reservation bookings

• Assisted manager in daily operations dealing with customer complaints creating alternative solutions and problem-solving

• Maintained serving standards and followed all regulations in accordance with policy while performing duties

Clerical Office Assistant

Scarborough & Associates - Union, SC

June 2009 to November 2015

• Exercised independent resourcefulness to gather pertinent information necessary to complete projects and meet deadlines

• Greeted and directed visitors and external partners to their destination and provided general information

• Answered multi-line telephone, routed calls, and took accurate messages

• Invented ways to streamline communication and plan execution

• Prepared a variety of reports, records, correspondence, and files related to assigned services, activities, and operations

Education

Business Management & Early Childhood Development

Georgetown Technical College - Conway, SC

August 2012 to June 2015

Skills

• PowerPoint

• Familiarity with developing and maintaining financial processes related to budgeting and inventory control

• Word

• Ability to work with persons of various social, cultural, and educational backgrounds

• Established interpersonal communication skills and analytical thinking ability

• Access

• Focused on perpetual professional development and growth

• Publisher

• Extensive experience with data entry and database management

• Adaptable within an ever-changing environment

• Excel

• Outlook

• Demonstrated proficiencies in coding, billing, and accounts receivables

• Skilled in setting priorities which accurately reflect the relative importance of job responsibility

• Empathetic and understanding of cultural differences in reference to providing services

• Personal Assistant Experience

• Calendar Management

• Conflict Management

• Business Management

• Bookkeeping

• Microsoft Access

• Office Management

• Medical Billing

Certifications and Licenses

Food Handler Certification

Assessments

Attention to detail — Proficient

August 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer focus & orientation — Proficient

September 2023

Responding to customer situations with sensitivity Full results: Proficient

Management & leadership skills: Impact & influence — Proficient September 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Work style: Reliability — Proficient

August 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Proficient

September 2023

Identifying and resolving common customer issues

Full results: Proficient

Sales skills — Proficient

September 2023

Influencing and negotiating with customers

Full results: Proficient

Retail customer service — Proficient

August 2023

Responding to customer situations in a retail setting Full results: Proficient

Data entry: Attention to detail — Proficient

August 2023

Maintaining data integrity by detecting errors

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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