Delvene Christie

North Port, FL *****

941-***-**** ad4et1@r.postjobfree.com

Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

•Billing Procedures

•Account Analysis

•Government Regulations

•Customer Engagement

•Account Resolutions

•Past Due Balance Management

•Payment Scheduling

•Data Entry Software

•Patient File Updates

•Application Verification

•Reviewing Account Records

•Organizational Skills

•Medical Terminology

•Letter of Appeal Writing

•Insurance Practices

•Collection Calls

•Correspondence Writing

•Diagnostic Codes

•Customer Interaction

Work History

09/2022 to Current

Senior Billing/Collector Specialist

Hoveround Corporation – Bradenton, FL

•Identified, researched and resolved billing variances to maintain system accuracy and currency.

•Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.

•Generated and submitted invoices based upon established accounts receivable schedules and terms.

•Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

•Responded to customer concerns and questions on daily basis.

•Handled account payments and provided information regarding outstanding balances.

•Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.

01/2022 to 09/2022

•Healthcare Customer Service Representative

•NTT DATA Services – Plano, TX -Remote

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products an

services and creating welcoming, positive experiences.

•Investigated and resolved customer inquiries and complaints quickly.

•Responded proactively and positively to rapid change.

•Delivered prompt service to prioritize customer needs.

•Met customer call guidelines for service levels, handle time and productivity.

•Educated customers about billing, payment processing and support policies and procedures.

•Responded to customer requests, offering excellent support and tailored recommendations to address needs.

•Maintained up-to-date knowledge of product and service changes.

•Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

•Communicated professionally with colleagues, freelancers and clients.

•Promptly responded to inquiries and requests from prospective customers.

05/2020 to 10/2021

• Licensed Insurance Agent

•Ttec (TeleTech) - HealthCare Solutions – Remote

•Calculated quotes and educated potential clients on insurance options.

•Obtained underwriting approval by completing application for coverage.

•Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

•Attended continuing education courses and workshops to gain additional insurance industry knowledge.

•Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.

•Upsold additional products and services after identifying customer needs and requirements.

10/2015 to 06/2019

•Accounts Receivable Specialist

•Cardiac Arrhythmia Institute – Port Charlotte, FL

•Reviewed accounts on monthly basis to assess aging and pursue collection of funds.

•Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

•Prepared and mailed invoices to customers, processed payments and documented account updates.

•Identified, researched and resolved billing variances to maintain system accuracy and currency.

•Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.

•Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.

•Responded to inbound inquiries regarding accounts and payments.

•Reconciled accounts receivable ledger to verify payments and resolve variances.

05/2007 to 09/2015

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•Medical Biller, Accounts Receivable

•Cardiology Associates – Port Charlotte, FL

•Gathered information from multiple sources to simplify billing and organize accounts.

•Communicated with customers to identify and resolve outstanding payments.

•Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.

•Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.

•Adhered to established standards to safeguard patients' health information.

•Communicated with insurance providers to resolve denied claims and resubmitted.

•Filed and updated patient information and medical records.

•Reviewed patient records, identified medical codes and created invoices for billing purposes.

•Prepared accounts with past due balances and transferred those cases to collection agency.

•Prepared billing statements for patients and verified correct diagnostic coding.

•Collected payments and applied to patient accounts.

•Reviewed patient diagnosis codes to verify accuracy and completeness.

•Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.

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Education

01/2015

Certification : Medical Billing/Coding

Ashworth College - Norcross, GA

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