Levi Richardson

**** ******* **. ********* ** ***05

859-***-****

Linkedin: www.linkedin.com/in/levirich ad4esu@r.postjobfree.com

Summary

Held the most warranties sold and highest closing rate at 64% in 2021. Do well at building and maintaining loyal customer base to maintain consistent revenue streams. Always in the top three or winning the board. Proficient in CRM software’s and lead optimization, great at building rapport with customers. Have done freelance/10-99 web development, and photography on the side while working in Sales and Finance for the past 4-5 years.

Skills

• Sales closing

• Finance

• Post-sales support

• Relationship selling

• Product management and pricing Negotiations

• Equipment repair

• Call center experience

• Debugging

• Proficient in HTML and CSS

• Hardware upgrades

• Technical Troubleshooting

• Windows 10/XP Application

•installations

• Linux

• Adobe Applications

Education and Training

Taylor County High School Campbellsville, KY 3.8 GPA

DECA award winner at Western Kentucky University for best business marketing plan.

Certified Acura Specialist

University of Kentucky Lexington, KY

Certified in Multiple CRMS

Completed professional development in front end web development using HTML5, CSS, JS.

Experience / Job History

Sales and Credit Professional Courtesy Acura

Lexington, KY 10/2021-Presently Employed

Use Dealertrack and Dealersocket (CRM's)

Attend mandatory meetings 30 minutes before opening every Monday morning to go over stock options.

Salesman of the month for multiple months.

Become Acura Certified and constantly continuing my education with new products and recalls.

Still basically our unofficial IT guy.

Perfected our Customer Relationship Management tool to prioritize our sales.

Called into banks after reading their Transunion or Equifax report on the correct car based on debt to income ratio, book value of vehicle, current open loans, and other variables.

Held the highest ratio for Warranties sold per car.

2

Negotiated prices and set up contracts to finalize sales agreements.

Would learn to treat every customer with respect but identify the difference between a "want" and a "need" buyer.

Followed-up with customer and established a relationship after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.

Sales/Finance Manager Deskins Motors

Campbellsville, KY 09/2019- 10/2021

Took "lot ups" to help customers find the right vehicle for them.

Salesman of the month for multiple months.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Answered incoming telephone calls to provide information about products, services, store hours, and policies.

Helped my associated with anything to do with technology as well as installing equipment and upgrading their website.

Perfected our Customer Relationship Management tool to prioritize our sales.

Set appointments and make sure the vehicles were ready to be shown and help with detail if needed.

Working on software for vehicles with error codes. Example: NCS expert for BMW

Negotiated prices and set up contracts to finalize sales agreements

3

Deal with Financing deals and pulling credit through over twenty different banks and Credit-Unions.

Followed-up with customer and established a relationship after sale to identify and resolve service, account or technical

issues to maintain customer satisfaction.

.

Customer Service/Sales Sprint

Lexington, KY 02/2018-08/2019

Billing issues

Address Changes

Helping customers find the right product for their personal needs!

Promoting promotional deals!

Keeping a set quota, making sure that all sales goals were met!

Continuing education on new tech and phones on the market!

Construction Worker AFG Construction

Cecilia, KY 06/2017- 02/2018

Checked wood and other materials to assess for damaged or defective items before starting projects to accurately determine projects scales and quotes.

Kept everything Flush when framing walls and flooring.

Used skills and other tools to accurately measure and mark cutting lines on wood and other materials.

Made sure everything was up to code with measurements on all properties that we worked on or built.

Framed and Floored homes from Foundation up.

4

Sales Representative Serco Inc.

Campbellsville, KY

Took incoming calls for Extended Stay America hotels all over the United States.

Helped customer find the best rate in the location that worked best for them.

Made sure to keep my sales numbers in the top 10 percent.

Demonstrated self-reliance by meeting and exceeding workflow needs.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.

Remained calm and collected when customers became uncivil and would explain our policies and do my best to resolve their issue.

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