Public Health Customer Service

Jessica Pope

PBT/MLT I

*** ***** ***** ****

Semora, NC 27343

Cell: 336-***-****

Email: **************@*****.***

Education:

June 2011 Pace Academy

High School Diploma

Carrboro, NC

August 2010- May 2012 Piedmont Community College

Roxboro, NC

Certifications:

Phlebotomy Certification-Piedmont Community College

American Society of Clinical Pathologist-PBT (ASCP)

CPR certified through American Heart Association

Certified through the N.C State Lab to Examine Vaginal Wet Mounts

Certified through the N.C State Lab to use a Microscope

Licenses:

North Carolina Emergency Medical Technician

Affiliations:

American Society of Clinical Pathologists

American Heart Association

Glendale Heights Methodist Church

State of N.C. Laboratory of Public Health

Person County Health Department

American Society Clinical Laboratory Science

Durham County Department of Public Health

Experience:

Emergency Department Tech at Person Memorial Hospital Oct 2017-

Print and document the transfer reports, keep track of the amount of time patients spend in the ER,

Process and develop the schedule for 16 employees, edit payroll and approve PTO, order office supplies, Process the chest pain accreditation audits, keep track of attendance for 16 employees, track and monitor license and certifications, perform EKGs, draw labs, take vital signs, assist in codes with documentation and CPR. Handle complaints that anyone may have while at the ER, process and complete DJO billing forms.

Administrative Assistant for Clayton Homes: Sept 2016-July 2017

Managed customer service, office, service calls and scheduling. Performed permit applications for the county, kept and organized office files, order supplies for the office as well as home supplies.

Senior Medical Lab Assistant at Durham County Department of Public Health: April 2016-Sept 2016

Assist in patient care by providing specimen collection, specimen processing and limited specimen testing services for the clients. Responsible for providing phlebotomy and specimen collection for outreach programs, such as lead screenings, and communicable disease intervention programs. Process and package all referred laboratory specimens, maintain specimen tracking logs, receive and disseminate all referred test results. Perform venipuncture and capillary punctures. Positively identify all patients and verify the patient and requisitions match. Follow all required safety procedures and wears appropriate PPE as required by policy and procedure. Process patient specimens as required by testing. Maintain adequate supply of stock in the phlebotomy area to ensure efficient patient flow. Report stock shortages to support timely ordering process. Monitor stock expiration dates to prevent expired stock from being used for patient care.

Phlebotomist at Person Memorial Hospital: Dec 2014-Oct 2017

Perform routine blood draws, morning runs, put orders in and printing labels, receiving specimens for techs to run, checking pending list, making sure dx code is correct, collecting urine specimens.

MLT at Person County Health Department: Sept 2013-Aug 2014

Proficient in HGB and Glucose checks, drawing blood, using an automated urine machine, reading wet mount and performing amines test, using a centrifuge, doing controls on various machines, keeping logs, recording temperatures and humidity’s, cleaning the lab, stocking materials, disposing of sharps containers and other biohazardous material, Packing and labeling tubes to go to the state lab and lab corp., Proficient with state forms for STD testing, logging in results from lab corp. or the state lab, proficient with EMR Patagonia and Lab Corp. Beacon and eLabcorp systems, Proficient in doing stock cultures, small amount of management experience, knowing policies and procedures and making sure they are up to date, preforming water testing on drinking water, preforming daily, weekly and monthly routine maintenance on machine or equipment including emergency eyewash, ordering materials for the lab, troubleshooting when things don’t go exactly right. I have experience with patients who are feeling faint or seizing, using a microscope, staying in compliance with CLIA and state regulations, capillary sticks on pediatric patients and understanding billing.

Customer Service-Sports Endeavors, Hillsborough, NC: June 2011-May 2012

Customer service, answering phones, taking orders, placing orders, customer information service

and guidance, performed routine Fed-Ex and UPS mailings for pick-ups and deliveries.

Phlebotomy Clinical rotations at Durham Regional Hospital: Jan 2011-June 2011

Performed a variety of routine blood draws using the standard tubes and sleeves, tourniquets,

syringes and needles including butterfly needles. Performed urine samples, accu checks and

labeled all samples accordingly. Performed the standard procedures for patient identification and

record collection. Also explanations of proper procedures to the patient. Maintained inventory of

supplies needed for carts and trays.

Child Care:

Provided child care, along with educational activities and field trips. Performed routine daily

activities for hygiene, meals, and learning activities.

Camp Counselor at Quail Roost Farms:

Counseled and taught campers how to ride horses along with routine daily care of the animals.

Volunteer Experience:

Elderly Care:

Provide elderly care in home assistance with reading, conversation, board games, and puzzles.

Volunteer with Church group feeding the hungry and sending supplies to the Durham Rescue

Mission.

Interests/Activities:

Recreational sports, child care, elderly care, Church groups, community activities

Computer Skills:

Proficient with the Internet and PowerPoint, Microsoft Office, Patagonia, Lab Corp Beacon

References: Upon request

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