Scott Holladay

Cochranville, PA, USA 610-***-**** ad4esh@r.postjobfree.com

Sr. Operations/Program Manager

IT Management – L2/L3 Network Operations Management – Technical Program Management

Strategic Planning/Analysis

Process Improvement

Diversity & Inclusion

Change/Problem Management

Systems Execution

System Deployment

Quality Assurance/

Compliance

Contract Review & Negotiation

Team Building & Leadership

Technology Risk Assessment

Relationship Building

On Prem Solutions

Demonstrated success directing end-to-end program lifecycle on-time, on budget, and with quality, including overseeing waterfall, agile, and scrum projects while establishing strategic technical solution to optimize service quality and client service.

Historically successful global vendor management experience, while focusing on quality, cost constraints, and timelines with customer focus.

Technically-adept and proven program leader with extensive experience developing and managing cross functional global teams.

Robust success completing technical programs and directing diverse teams to solve complex project issues, while meeting deadlines within budgetary constraints with complex programs on time, on budget with quality.

Expert in technical infrastructure management, software configuration, distributed systems, and implementation of strategies that effectively utilize IT resources.

Instrumental in conducting quantitative and qualitative analysis, identifying process gaps, and mitigating risks to achieve innovation and operational excellence.

Proven success optimizing technical tools, establishing policies and protocols, and streamlining processes. Exceptional interpersonal and communication skills, able to communicate highly complex technical information to stakeholders at all levels. Multiple program executions in the 10s of millions USD.

PROFESSIONAL EXPERIENCE

SAP NA Newtown Square, PA 2022-Present

Head of Cloud Network Operations PlusOne Network Engineering

Manage and lead a global team of L2/L3 Network Engineers in a 24x7 environment.

Provide guidance, training, and performance evaluations.

Coordinate and oversee lifecycle management in dozens of data centers.

Develop and implement operational procedures to ensure the reliability, sustainability, and efficiency of data center operations.

Monitor and maintain data center network infrastructure, core routing, and infrastructure build, to ensure optimal performance and uptime.

Implement and enforce security protocols to protect data center assets and ensure compliance with regulatory requirements.

Manage vendor relationships and contracts for maintenance and support services.

Plan and execute projects to upgrade and expand data center capacity as needed to support business growth.

Develop and maintain documentation of data center procedures, configurations, and inventory.

Respond to and resolve data center incidents and emergencies in a timely manner.

Stay current with industry trends and best practices in data center operations and technology.

SAP NA Newtown Square, PA (Cont.)

Order Delivery Director / GLOBAL PROGRAM MANAGER 2016 to 2022

Oversaw and delivered new Data Center initiatives as well as streamline/modernize operations across LOBs within SAP Cloud, while managing/founding corporate cloud initiatives within North and South America. Delivered exceptional leadership and guidance to cross-functional teams across AMER/APJ/EMEA to set new standards for faster deliveries and ensure continuous performance improvement. Conducted effective negotiation of contract between SAP and third-party vendors.

Key Achievements:

Successfully led VMWare Platform upgrade. Uncovered and resolved potential deviations from plan by analyzing KPIs, envisioning process improvement initiatives, and employing problem management techniques.

Delivered project outcomes/deliverables by spearheading multiple projects across multiple gloat locations.

Ensured data integrity by conducting operations, including devising, and deploying planned data center initiatives.

Recognized for significant cost avoidance during XEN to VMWare migration in 2020.

Comcast Business Services Philadelphia, PA 2015

PROGRAM MANAGER

Envisioned and employed Wholesale/Telecom Services Prioritization Program roadmap for Business Unit, while owning ware and application solutions for Carrier Ethernet initiatives to ensure program completion within given time and budgetary constraints. Facilitated informed decision-making by formulating and delivering executive C-Level reporting, while resolving/escalating complex cross functional program issues. Confirmed effective alignment of program in compliance with Agile Methodology. Guaranteed seamless development and by leveraging SharePoint and Project server applications.

Key Achievements:

Optimized and streamlined overseas vendors and internal product owners/stakeholders communications as well as fulfilled scope-schedule-expectations to ensure effective task prioritization.

Transformed complex deliverables into BAU for end users,

Led successful implementation of Carrier Ethernet / Wholesale on-net deployment applications 2.2, 2.3, 3.0 and 3.1 as well as deployed Telecommunications Services Prioritization of 2.0 and 2.1.

University of Pennsylvania Health Systems Philadelphia, PA 2014 to 2015

INFRASTRUCTURE PROGRAM MANAGER

Provided effective leadership and guidance to PM Radiology upgrade program-Entire UPHS Enterprise across 12 entities, including upgrading software on 1,500 workstations in 120 days, receiving 2 24” monitors and suite of applications, installing EPIC to each machine, adding 285 printers to EPIC database, updating 85 Radiology reading stations with 3 new PC’s and 6 hi-res monitors, as well as relocating 25 Reading stations to PCAM for PAH renovation. Oversaw diverse range of operations, including moving 28 medical practices and admin staff to entities within enterprise, overseeing Fiber delivery of Penn Tower Bridge relocation, upgrading Silver 9 Epilepsy, and directing PM for Radiology renovation and relocation to PCAM. Administered/maintained construction of 8 IDF/MDF facilities within Enterprise to achieve designated objectives.

Key Achievements:

Ensured effective liaison in moving assets for 1,000-person office relocations including medical services and radiology reading stations while steering enterprise level practice renovations/ relocation of critical patient networks.

Steered effective transformation of IS and IT critical infrastructure from various UPHS facilities to PCAM.

Led proactive migration of static IP address to UPHS for cooperative exchange of patient critical data.

Accomplished multiple projects, including relocating Penn Plastics Radnor to Bryn Mawr, transforming Neurology Admin to Pennsylvania Hospital, and overseeing 4 temporary training facilities.

Migrated IT assets for Penn Tower Decant, while organizing SPE IS/IT and developing PCh/EPIC application.

ADDITIONAL EXPERIENCE -WIRELESS TELCOM

Managed delivery of 10,000+ cell-sites across North America from Ottawa to Mexico City.

Market Manager at Black and Veatch, Paramus, NJ

SE AVP-Operations at Westower Communications Inc., Raleigh, NC

Rocky Mountain Regional Program Manager at Aviat Networks, Inc., Aurora CO

Eastern Regional Program Manager, Clearwire National License Preservation Program at Ericsson, Inc., Raleigh NC.

Senior Project Manager, North America at Nokia Siemens Networks

EDUCATION AND CERTIFICATIONS

AA in Microprocessor Technology ~ Kaplan Institute Broomall, PA

NYUIT CCNA ~ NYUIT, CCNA New York, NY

Certifications

ITIL 4 Foundation Certification

Certificate in Business and Accounting Coursework, Beaver College, Glenside, PA

Professional Affiliations

Project Management Institute (PMI) In-Building Solutions (IBS) Georgia Wireless Association LTE (Long-Term Evolution): 3GPP NSN Alumn Omnipoint Communications Alumni Group Carolina Wireless Association Florida Wireless Association GTE Alumni Group Member of International Converged Cloud Project Management Organization within SAP.

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