TIERA Best

Customer service/Technician Review professional with proven record of handling

customer/patient needs in various industries. E ective communication and customer-facing skills. Searching for a position to utilize my 21 years of experience. 6827 Alcoma Dr

Pittsburgh, PA 15235

412-***-****

ad4esf@r.postjobfree.com

www.linkedin.com/in/tiera-hempfield-509ab2156

Work Experience

CVS CAREMARK — Part B Bene t Technician Review

Change Healthcare — Customer Care Advocate

Kelly Employment Services — Bene ts Specialist/Data Entry Specialist 10/2021 to Present, WFH-Remote

Assessed, organized and entered patient data to approve or deny medications needed for patient care. Initiated outbound calls to providers requesting medication pre- certifications to determine proper diagnosis codes. Translated and assembled business requirements into detailed, production-level technical specifications, detailing new features and enhancements to existing business functionality.

06/2020 to 10/2021, WFH-Remote

Responsible for scheduling PCR-Covid testing, assessing Covid contact tracing. Pathology lab scheduling Data Entry Patient FAQ regarding Covid questions Intake calls of patients and staff of Montefiore Changing and canceling appointments Covid vaccination locating and scheduling

10/2018 to 12/2019, Pittsburgh, PA

Responsible for organizing and entering patient applications and prescriptions using My Salesforce.

Benefits Verification utilizing Fusion.

Ineracting with business users to analyze and process prescription benefits and gather the necessary application information and intake requirements. Yokoso Japanese Restaurant — Server

Education

WCCC

Greensburg Salem High School — High School Diploma Making necessary changes to patient accounts and information to fill their reporting and application processing needs.

04/2017 to 10/2019, Homestead, PA

Taking food and drink orders along with food preparation. Communication with kitchen staff/chef’s the wants and needs of customers.

Making sure that all needs were met and to customers liking to ensure the quality food and great representation of the establishment.

Knowledge of the POS, menu, and the ability to make suggestions. Ensure tables are enjoying their meals and take action to correct any problems Bar drink orders.

Collect payments from tables, preperation of checks that itemize and total meal costs and sales tax.

Opening and closing duties

08/2006 to 01/2012

08/2003 to 06/2006

General education

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