Erica Ainsworth

504-***-****

ad4esb@r.postjobfree.com

Metairie, LA.

Objective: To gain a position within your office that will enable me to use my strong organizational skills, educational background, and ability to work well with people and to secure a position with a well-established organization with a stable environment that will lead to a lasting relationship. Experience:

Airport Operations

07/2023-Present Jetblue Airways (Part-time)

• Provide exceptional customer service

• Conduct check-in process for Customers via computer

• Verify Customers’ personal identification

• Tag, lift, and handle Customer luggage

• Announce flight arrivals, departures, and pre-boarding information via the public address system

• Communicate with our Customers to keep them constantly informed

• Offer ancillary products to our Customers such as “even more speed” and “even more space”

• Coordinate various duties with coworkers and other departments to ensure proper handling of Customers

• Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor

• Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.

• Assist Customers with special needs, e.g. Customers who need assistance in boarding

• Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)

• Other duties as assigned

Event Coordinator

01/2023-07/2023 Tux to Geaux (Part-time)

• Listening attentively to customer requests and keeping records of these requests

• Managing and budgeting customer finances

• Selecting an appropriate venue suitable for the type of event

• Having good knowledge of geographic locations and their main attractions

• Establishing and maintaining relationships with vendors and venues

• Planning event details and aspects and guests

• Creating reliable financial reports and collecting payments on time

• Remaining under budget with all costs

Customer Service Respresentative

05/2022-09/2022 Medimpact (Contract 4-month project)

• Input prior authorizations into system.

• Assist Members withn benefit Information

• Organize existing data into spreadsheets.

• Collaborate with other departments to assist in obtaining pre-authorizations in a cross- functional manner

• Review the accuracy and completeness of the information entered into database.

• Search for and investigate information contained in files.

• Verify outdated data and make any necessary changes to records.

• Comply with Hippa to make sure all members information is kept confidential and secure. Customer Service Representative

06/2021-09/2021 Vantage Health (Contract 3-month project)

• Assist Members withn benefit Information

• Verify insurance and explain insurance benefits information to patients

• Pre-Authorizations to determine medical necessity on certain test and medication that may need to be covered.

• Submit and follow up on appeals

• Process Medicare claims

• Answer Multi phones in call center environment routed calls to appropriate department if needed

• Greet public and clients and direct them to the correct staff member

• Monitor incoming emails and answer or forward as required

• Retrieve information when requested

• Verify and enter charges, collect, and post payments. Front Office Assistant

06/2019-05/2021 Atlanta Clinical Care Infectious Disease

• Demonstrates the organization’s mission and core values and conducts oneself at all times a manner consistent with these values

• Knows and adheres to all laws and regulations pertaining to patient health, safety, and medical information

• Greets patients and other visitors arriving for appointments, and notifies the appropriate associate(s), or directs the patient/visitor to appropriate service or facility

• Obtains, verifies, and enters patient information into Medical Practice Software and/or Electronic Medical Record Ensures the accuracy of all entries

• Performs telephone reception duties, answers routine questions, takes messages and refers calls to the appropriate associate(s) per individual ambulatory care setting policies and procedures.

• Schedules, reschedules, and cancels patient office visits as determined by physician preference and specific ambulatory care setting procedures. May include scheduling of referral tests and procedures ordered by the physician.

• Assures all records are available to the physician for phone messages and prepares patient medical record for office visit.

• Performs basic filing, scanning and photocopying duties.

• Verify and enter charges, collect, and post payments, balance daily charges, prepare daily deposit, and close the computer.

• Manages flow of paperwork through the registration process. Assures that patients are kept informed of appointment time delays.

• Maintains knowledge and skills of front office operations in order to assist as necessary with reception, medical records, scheduling, and billing functions Maintains a good rapport and cooperative working relationship with all members of the medical office, other medical offices, hospital services, and community agencies.

• Maintains technological competencies, organization, and neatness in the work area. Completes all mandatory in-services in required timeframe. Regularly assists co- workers as needed. Utilizes resources in a manner which reflects an understanding of proper stewardship.

Front Office Admin Assistant

02/2017-11/2018 Dyess Medical and Trauma Rehab

• Check in and check out

• Collect copayment

• Verify insurance and explain insurance benefits information to patients

• Pre-Authorizations

• Submit and follow up on appeals

• Process Medicare and Medicaid claims

• Schedule patient appointments

• Answer phones and transfer to the appropriate staff member

• Take and distribute accurate messages

• Maintain Doctors outlook calendar

• Follow up and make calls for the doctor to set up important meetings and appointments

• Greet public and clients and direct them to the correct staff member

• Coordinate messenger and courier service

• Receive, sort, and distribute incoming mail

• Monitor incoming emails and answer or forward as required

• Prepare outgoing mail for distribution

• Fax, scan and copy documents

• Process medical records

• Maintain office filing and storage systems

• Update and maintain databases such as mailing lists, contact lists and client information

• Retrieve information when requested

• Update and maintain internal staff contact lists

• Co-ordinate and maintain staff administrative records such as staff parking, staff phones and company Credit cards

• Type documents, reports, and correspondence

• Co-ordinate and organize appointments and meetings

• Monitor and maintain office supplies

• Ensure office equipment is properly maintained and serviced

• Perform work related errands as requested such as going to the post office and bank

• Keep office area clean and tidy

Admin Assistant/Pt Tech

01/2014-02/2017 Cross gates Physical Therapy

• Filing Insurance answering phone calls and ordering supplies for clinic

• Scheduling and handling all doctors’ request and orders

• Handling and sorting the mail and forwarding to you correct departments

• Posting daily deposits

• Process and verify insurance claims

• Submit prior authorization for payment of insurance claims

• Keep track of all employees’ records

• Process medical records

• Recruiting new employees

• Post Ads for available positions

• Keep track of Therapist outlook calendar

• Contact and make follow up calls to clients and schedule events

• Pre-Screen new hires phone interviews

• Assigning the task of teaching therapeutic exercises to improve the body strength and mobility to patient

• Administering physical therapy treatments like hydrotherapy massage and heat treatment under the instructions of the physical therapist

• Assigning responsibility of providing support to the physical therapist and a valuation of patients after the completion of treatment proceduresObserving and recording patient progress to the physical therapist and appropriate team members Front Desk/Night Audit/Customer Servive Rep

09/2012-01/2014 Microtel Inn and Suites

• Ensured general check-in and check-out of guests and nightly audit of daily receipts Assumed manager in charge for graveyard shifts

• Provided high quality customer service

• Registered guests in and out of hotel property and handled guests in and out of hotel property

• Took reservations requests efficiently and answered switchboard with proper telephone etiquette Monitored room availability and communicate with housekeeping

• Kept lobby and desk area clean and presentable

• Process credit card transactions

• Offered and properly handle requests for wake-up calls

• Education Salmen High, Slidell, La.1994-1997

• References Available on request.

• Certifications DHH Certified to process Medicaid Applications

Contact this candidate