Customer Service Account Management
Resume:
Melissa Bennett
Looking for my last first day!
Jacksonville, AR 72076
***.*************@*****.***
• Highly adaptable and organized individual with great time management, problem-solving, critical thinking and customer service.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales and Marketing
Dow Building Services - North Little Rock, AR
March 2023 to March 2024
• Customer Service/ Account Management
• Developed quotes, contracts and client proposals for new and adjusted services.
• Created proposal/ quote boiler plates
• Created monthly company newsletter
• Create an in depth, itemized task list for each building to be serviced utilizing company software to include in each quote and proposal
• Answered multi line phone system
• Maintained client file system
• Organized and executed company events
Office Manager
Mother's Little Helpers - Ward, AR
June 2020 to January 2023
• Customer Service/ Account Management
• Scheduling
• Inventory Management
• Processed payroll
• Processed collections
• Processed payments
• Processed mail
• Hired employees
Administrative Assistant
VSC Fire & Security, Inc. - Cabot, AR
February 2019 to June 2020
• Accounts Payable/Receivable
• Inventory Ordering, Tracking and Maintenance
• Shipping/ Mail Clerk duties including LTL shipments
• Maintained vendor records
• Served as point of contact for vendors
• Monitored and purchased office supplies
• Answered multi-line phone system
Office Assistant
Crye-Leike Realtors - Cabot, AR
February 2018 to February 2019
• Part-Time Position
• Maintaining files and customer records verifying completion for realtors per company policy.
• Creating weekly advertising flyers and Facebook posts
• Answering incoming calls
• Assist managing broker as needed
Project Manager
Elemoose - Springfield, MO
August 2013 to August 2017
• Responsible for all aspects of project management from client relations, design concept to material usage, manufacturing processes, installation and project cost analysis.
• General skills - High technical and mechanical knowledge, analytical decision making, high level of accuracy and organization, documentation, scheduling and work flow, quoting/bidding and costing of projects, time management, customer service and relationship building, cost consciousness, shipping including international full load and LTL shipments, coordinating subcontractors, travel, on-site surveys and installation.
• Client point of contact - Serve as point of contact for all client needs. Provide high level of customer service, on-site evaluations and surveys, relay detailed information to production and design teams, ensure quality of products meet company standards.
• Budgeting and quoting - With and without the help of the design team, design products to meet client needs while staying within client budgets. Staying up to date on materials and costs, production methods, labor and shipping costs. Compile options and present to client. Revise as needed to meet specific needs and desires of client.
• Project Production: Follow project from material order throughout production to final quality assurance checks and shipping. Schedule shipping, complete customs documentation and paperwork, compile costing analysis upon completion of project.
• Strong knowledge of Visual Job Shop, Office, Excel, Access, Corel Draw, Illustrator utilized. Regional Executive Assistant III
O'Reilly Ozark Automotive - North Little Rock, AR
August 2005 to February 2013
Executive Assistant for two regional offices that included two Regional Directors, 19 District Managers and 185 Store Managers.
• Responsible for gathering and disseminating regional data including store sales, profit/loss, productivity, TM hours, payroll, training compliance, vehicle maintenance, related product sales.
• Compiled expense reports, director and manager schedules, coordinated district and regional meetings, maintained vehicle data and safety records, answered customer complaint calls, maintained team member corrective action records, processed all employee applications including reference checks, drug testing records and federal documents, assisted Directors, Managers and Stores with other needs. Education
Diploma in General Studies
Jacksonville High School - Jacksonville, AR
September 1995 to May 1998
Skills
• Office manager experience
• SAP
• Project management
• Project coordination
• Accounts payable
• QuickBooks
• Account management
• Windows
• Event planning
• CorelDraw
• Data entry
• Adobe Acrobat
• Front desk
• Quality assurance
• Purchasing
• Budgeting
• Organizational skills
• Clerical experience
• Accounts receivable
• Microsoft Access
• Typing
• ERP systems
• Analysis skills
• Bookkeeping
• Social media management
• Administrative experience
• Microsoft Office
• Customer service
• Microsoft Word
• Profit & loss
• Graphic design
• Adobe Illustrator
• Adobe Photoshop
• English
• Filing
• Microsoft Powerpoint
• AS400
• Microsoft Outlook
• Microsoft Excel
• Logistics
• Schedule management
• Accounts receivable
• Communication skills
• Multi-line phone systems
• Office management
• Human resources
• Vendor management
• Office experience
• Training & development
• Events management
• Time management
• Calendar management
• Phone etiquette
• Kronos
• Proposal Writing
• Marketing
• Presentation Skills
• Personal Assistant Experience
Certifications and Licenses
Driver's License
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