TIFFANY LITTLE

ad4erv@r.postjobfree.com 803-***-**** Rock Hill, South Carolina

Summary

Results-driven and detailed professional with over 10 years of experience in accounting, user experience, systems trouble shotting, procurement and leadership. Adept at fostering accountability, promoting teamwork, and maintaining a high level of professionalism across multifunctional teams.

Skills

Troubleshooting and problem solving

Inventory controls

Data and Financial Analysis

Cross-Functional Collaboration

Coordinating transportation

Customer and Vendor Relationships

Increasing efficiency and productivity

Production monitoring

Goal-oriented

Processes and procedures creation and implementation

Team Supervision

Quality Assurance of team performance

Training and onboarding

Improvement plan implementation

Procurement Management

SOP Development

Issue and conflict resolution

Experience

RXO Logistics Charlotte, NC

Supervisor, Digital Carrier Procurement

07/2021 – Current

For

Spearheaded the development and implementation of 29 Standard Operating Procedures (SOPs) for XFM Sharepoint, ensuring accuracy and compliance.

Demonstrated exceptional team performance with an average of 490 check calls, 199 unique touches, and a remarkable 91% tracking initiation within the past 11 months.

Monitored team progress and enforced deadlines.

Provided ongoing training to address staff needs.

Coached and mentored 7 staff members through constructive feedback to develop long-term career goals.

Resolved customer complaints and adjusted policies to meet changing needs.

Initiated and implemented Outbound California Guidelines in July to safeguard against load theft.

Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

Monitored team progress and enforced deadlines.

Resolved billing discrepancies with utilizing mail merge email and completed paperwork to keep system accurate and current.

Assist in research and resolution of invoice questions from outside vendors and internal customers. Improved chat satisfaction from 62% (November 2022) to 78% (November 2023) and reduced first response time from 53 seconds to 24 seconds, contributing to enhanced customer experience.

XPO Logistics Charlotte, NC

Logistics Specialist

10/2020 - 07/2021

Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in good condition.

Take check calls from drivers, ensuring that loads will deliver on time; validate all load data prior to marking loads delivered, for accounting purposes.

Investigate product overages, shortages, damages, and complete appropriate documentation.

Schedule and reschedule delivery appointments for all loads; accept or decline loads based on direction from account managers.

Provide detailed directions and instructions to properly route drivers.

Update account managers on problem loads and what actions have been taken; update receivers and customers on status of loads.

Support Analyst

07/2019 – 07/2021

The Point of contact for support related needs that involve user setups, registrations, login and password assistance and resets.

Receive and process tickets with a moderate to high volume rate.

Interact with customers, carriers, and internal partners for system support related questions.

1-2 years of experience working in some form of a call center working with customers.

Utilized the ITSM – ServiceNow software.

Kelly Staffing

Accounting Analyst

12/2017 - 06/2019

Monitors mailbox for credit card inquiries in Citi Manager.

Run Weekly Reports to VLOOKUP against the Term report and Active Card report.

Resolves routine, general questions and problems submitted by employees pertaining to credit card program and expense management system (Concur).

Assists with reporting and reconciliation (three transition JP Morgan, AMEX, And Bank of America).

Morris Costumes Charlotte, NC

Account Payable Coordinator

01/2017 - 12/2017

Verified that all invoices were accurately entered into database (SAP).

Communicated with vendors concerning inquires and payments.

Assisted coordinators with any issues or inquiries as needed.

Processed month end reports and ensured that all relevant general ledger accounts were reconciled.

AMERICAN RED CROSS Charlotte, NC

Human Resource Assistant III

07/2006 - 10/2016

Input and updated employee data into Human Resource Information System (HRIS).

Researched, gathered data and answered questions for payroll records, employment verifications and work schedules for employees.

Disbursement Coordinator

Processed checks, ACH and wired payments in a timely and accurate manner.

Compiled and reported management as needed to measure volume, productivity, and costs of disbursement operations Accounting Specialist.

Processed 150+ invoices per day for internal and external customers.

Education and Training

York Tech

Associate in Science in Accounting

08/2021

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