PROFESSIONAL SUMMARY

•Passionate servant leader with 7 years of Scrum Master, Kanban Manager, Project Manager, Program Management, Product Owner, Delivery Process Improvement, Agile Coach, SoT Transformation, Automation in AppIntake & Planning, Remediation, DevOps in IT projects, motivated to deliver professional services applying required skills and valuable experience that adds positive value to the team, project/product, and to the organization.

•Extensive experience with Agile transformations, training, team building, facilitation, project management, business process analysis, change management, process improvement.

•Excellent in Portfolio management for continually assessing the performance of active programs and projects, against defined criteria. Governance of the portfolio to optimize resources, such that they are fulfilling the highest priorities of the organization.

•Proven success in end-to-end project delivery management and ensuring effective management of various resources to client requirements, capabilities in mobilization, stabilization and execution of delivery programs.

•Solution oriented specialist with notable success directing a broad range of cost saving initiatives while participating in planning, analysis and implementation of tools and metrics of improving customer satisfaction levels.

•Experienced with Agile, SCRUM, Kanban, Scrumban, XP and Waterfall / Hybrid values, principles and practices in leading development teams towards empowerment, self-organization and high-quality deliverables.

•Demonstrated experience with Building Requirements, Design, Developing Solutions, Establishing Testing Strategies, Solution Deployment and Defect Management, managing multiple teams comprising of Project Leads, Business Analysts, Solution Designers/Architects, Technical developers, QA Testers etc.

•Experienced in Release Management and Implementation Planning, implementing various Best Practices to improve Code Quality by introducing build automation, Peer Review, and other Industry Standards.

•Expert in leading geographically distributed teams (offshore/onshore) and coordinating with end-users that are not co-located in large-scale development, QA, Support and Implementation organizations.

CORE COMPENTENCIES

•Collaborative approach

•Strategic planning & Execution

•Agile and Scrum Methodology

•End user centered design with UI/UX approach

•Manageable User Story writing, with attention to detail, JAD sessions, Business Continuity Plan

•Manage change request

•Backlog Refinement, prioritization

•Product Development and Management

•Program Increment planning

•Sprint Planning, Deliver in Iterations

•Create Process flow and Workflow diagrams,

•Gap Analysis, Critical thinker

•Business and Functional Requirement Analysis

•Project Management

•Service Management

•Support Management

•Design UAT scenarios, Java Web Services

•End-to-End test scenarios

•Work with Subject Matter Experts, Stakeholders

•Remove Impediments

•Data Mapping documents

•Development of People

•Data Analysis

•SQL query writing

•Cloud architecture with AWS and Azure

CERTIFICATION / AWARDS

•Certified Scrum Master ( CSM )

•Received Appreciation for Best Agile Team Transformer Scrum Master in Optum – Large Projects – FY23 working with Cross Functional Teams.

•Received a memento of Appreciation for FY-22 Leadership Achievement to lead the Digital Transformation initiative in Equifax.

TECHNICAL SKILLS

Skills: Agile Transformation, Project Management, Business Analysis, Product Ownership, Requirements Gathering, Gap Analysis, QA Testing, Azur DevOps, Amazon AWS, CI/CD

Process Methodologies/Frameworks: Agile, Scrum, Kanban, TDD, XP, Waterfall / Hybrid, SDLC, RUP, ITUP

Project/Requirements Management/Version Control Tools: Jira, Confluence, Azur DevOps, Service Now, Slack, Version One, Microsoft Project, Rally, Clarity, SharePoint, GitLab/GitHub.

Languages / Environnent: JAVA, SQL, XML, C, C++, .Net, Mainframe, Azur DevOps, Cloud Services

Databases: ETL/Data warehousing, MongoDB, Oracle, DB2, MS SQL

Reporting & Testing Tools: Custom BI Dash Boards, KPI metrics, Visio, Lucid Charts, MS Word, Smart Sheet, MS Excel, MS PowerPoint, SAS, Test Director, Rational Clear Quest, Mercury Quality Center

Change Management / SLA Skills: Service Now, CAPM, Risk Management, Disaster Recovery, Periodic review & Change Management processes.

PROFESSIONAL EXPERIENCE

Optum Healthcare (Part of United Health Care ) Oct 2022 – Present

Scrum Master

Products: TeleDoc, Indracare, Awarecare

Translated scope and business requirements for prioritized projects into Scrum features and user stories/technical user stories for the delivery teams.

Managed and groomed the product backlog by adding, removing, and refining user stories and bugs; assign tickets to agile delivery teams in JIRA.

Acted as a Scrum Master for 2 different teams for core Agile ceremonies: Sprint Planning, Daily Stand-up, Sprint Review, and Sprint Retrospectives for geographically distributed team members.

Led discussion sessions and sprint planning to determine requirements for new Epics, Features, User Stories, functional and non-functional requirements, acceptance criteria and test plan with Business, Security, Architecture, Operations, Development and Infra teams.

Facilitated design sessions with stakeholders, backlog refinement & estimation activities for design, development and implementation of the new systems. Ensured the user stories are well defined with DOR & DOD/Acceptance criteria, estimated and prioritized.

Ensured that 100% of risks, issues, impediments are identified, communicated and resolved.

Providing support to the team using a servant leadership style whenever possible and leading by

example.

Assessing the Scrum maturity of teams/organization and coaching the teams toward higher levels of maturity at a pace that is sustainable and comfortable for the teams and organization.

Removing impediments and guiding the team to remove impediments.

Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, and with an emphasis on healing and problem-solving.

Assisting with coordinating internal and external communications, improving transparency, and radiating information.

Implementing Scrum and Kanban principles resulting in reduction of Cycle time by

25% thus increasing team's throughput in less than 2 months.

Facilitating improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.

Accelerating Agile adoption Retrospective for the organization with the leadership and guiding teams with outcome resulting in enhanced performance.

Authoring Agile FAQs, articles and success stories which were distributed via newsletter and posted on a SharePoint site to improve the Agile maturity level.

Helped with Scrum release planning, scheduled, and conducted daily meetings with a sprint cycle of 2 weeks.

Helped Product Owner on the following items,

oDelivered several User training sessions across the Organization in the migration of Portfolios/Features from VersionOne to JIRA and in educating teams with the new tool.

oRollout and overhaul of IT structure from project-based teams to product-based teams spanning more than 6+ months to setup project goals, aligning BA & Technical teams in a different healthcare product to deliver seamless product delivery.

oScheduled multiple sessions with internal and external stakeholders to prioritize the features, backlog grooming, share the technical complexity, resolving conflicts, map the dependencies for quality deliverables in scheduled & communicated time.

oLed workshops and other knowledge sharing cross-functional team activities imparting knowledge and sharing of successful ideas/stories for team improvement in matrixed team environment.

Analyzed user feedback and data using SQL from the existing digital platform and combine these insights with market analysis to drive product strategy.

Coach, mentor, and guide the teams using agile principles. Training and mentoring other scrum masters on the role of the scrum master and built communities of practice for scrum masters to share, learn and grow.

Unified quality procedures, conducted UAT Testing, and presented results to business users.

Perform proper Data Analysis & Data Mining of the captured data using Microsoft Analysis Services Cube. Build a Pivotal custom Excel reports by applying data mining techniques to deal with list of data, formulas/filters/sorting. In addition, build Excel pivot charts to include Data visualization, Data trending and Benchmarking to better understanding of complex requirements and present Custom reports and Dashboards to business stake holders.

Developed others to act as local mentors and coaches for more project teammates Tool used : JIRA, Confluence, CI/CD, Microsoft ADO, Slack, Smartsheet, SharePoint, Jenkins, OKTA, MS Visio, MS Excel, MS Word

Equifax Inc - Alpharetta, GA Jan 2020 – Octo 2022

Scrum Master

Credit Check Products: (a) Credit Monitoring (b) ID Protection

Responsibilities

Coached the team to achieve sprint goals and sprint timelines, driving adherence to our ‘Definition of Ready’ and ‘Definition of Done’

Scheduled, facilitated, and coached agile routines and ceremonies including

Sprint planning, stand-ups, backlog refinement, sprint retrospectives and PI planning.

In a Scaled Agile model, facilitated scaled planning for the team e.g. Preplanning preparation, PI planning events and represent the team in Scrum of Scrums

Enabled the team to become high performing through collaboration and relentless focus on continuous improvement including working with other scrum teams to define best practices.

Drove the agile team maturity, based on Equifax COE guidelines.

Worked with the Product owner to align teams with the product vision, sprint goals, and other necessary information.

Created an environment of collaboration within the teams that allowed for open dialogue and productive solutions for resolving conflicts.

Championed continuous improvement activities to reduce waste and increase productivity; coach organization to conduct continuous improvement events.

Communicated organizational impediments to leadership; cleared impediments for the team.

Coached product owners in creation and maintenance of the product backlog, including empirical planning

Appreciated and advocated the use of Lean and Agile practices and principles and helped teams embrace them.

Manage off-shore team, be a mentor, provide guidance and support to resolve issues

Provide accurate and detailed oriented weekly project status updates to stake owners by creating custom dashboards in JIRA using JQL filters.

TIAA, Charlotte, NC Jan 2017 – Jan 2020

Product Owner / Business Analyst

Products: (a) Online Pension Enrollment (b) Safe Funds Transfer System (c) Enhanced Income Illustration

Technology: Pervasive SQL Clarion MS Visio MS Project Plan MS Office SharePoint Citrix

Responsibilities

Deputed to TIAA’s IT Systems to help and build the Implementation of the Secure Funds Verification System and Transfer to the Linked Portfolio to increase the customer traffic for easy and quick access to the funds.

Translated scope and business requirements for prioritized projects into Scrum features and user stories/technical user stories for the delivery teams.

Managed and groom the product backlog by adding, removing, and refining user stories and bugs; assign tickets to agile delivery teams in JIRA

Prepared user stories from the information gathered on Scrum meetings.

Generated GAP Analysis and documented the current state and future state, after understanding the Vision from the Business Group and the Technology Group

Identified new product opportunities by translating business strategies and goals into potential solutions

Helped with Scrum release planning, scheduled, and conducted daily meetings with a sprint cycle of 2 weeks

Designed product functionalities and features and co-working with the design team for user interface

Analyzed user feedback and data using SQL from the existing digital platform and combine these insights with market analysis to drive product strategy.

Build a product roadmap, define MVP functionality, Success Metrics and collect user feedback.

Determine scope and create MVP priorities for iterative builds.

oPromoted 80/20 MVP as needed to pivot team and gain traction on backlog.

oLed product owners through rigorous process of test and learn with focus on identifying and developing a minimum viable product (MVP) within Scrum framework and Draft release notes for product launches.

Reviewed documentation, performed ROI analysis, and ensured adequate budget funding.

Maintained quality procedures, conducted UAT Testing, and presented results to business users.

Supervised business stakeholders and production support teams for various issues or enhancements.

Unified quality procedures, conducted UAT Testing, and presented results to business users.

Perform proper Data Analysis & Data Mining of the captured data using Microsoft Analysis Services Cube. Build a Pivotal custom Excel reports by applying data mining techniques to deal with list of data, formulas/filters/sorting. In addition, build Excel pivot charts to include Data visualization, Data trending, and Benchmarking to better understand of complex requirements and present Custom reports and Dashboards to business stakeholders.

Overseeing development stages by communicating to key players throughout each event including planning, refinement, review of sprint.

ACADEMIC ACHIEVEMENTS

•Bachelor of Science: Pharmacy -- 2010

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