Information Technology Customer Service
Resume:
SAHEED A TAIWO
FERRIS, TEXAS 75125.
*********@*****.***
Education
West African Senior School Certificate (High School Diploma/GED Equivalent).
BSc. in Information Technology (in view)
American Intercontinental University, IL (online)
July 2022 - Ongoing
Interests
Goal driven enthusiast with a record of achievement in providing basic technical Hardware and software installation, repairs, maintenance, and support to guarantee client’s satisfaction. Dedicated contributor, able to operate in all types of environments and conditions to accomplish organizational goals with accountability and confidence.
Skills
Microsoft Office suite
Active Directory Management
ServiceNow
Hardware
Operating Systems
Customer Service
Communications
Work Experience
Supportive Behavioral Resources. Philadelphia PA:
Direct Support Professional April. 2022 – July. 2023
Provides direct care to those with intellectual and developmental disabilities.
Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks.
Fosters positive relationships between caretakers and individuals served.
Ensures client safety and maintaining a safe environment.
Reminds and assists clients with self-administration of medications (with proper training).
Encourages self-help activities.
Reports changes in client’s condition or family situation to administrators and supervisors.
Documents services provided.
Performs home management functions such as light housekeeping, laundry, bed making, and cleaning.
Plans meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up.
Accompanies clients to scheduled appointments and transports clients or running errands for clients.
FedEx Supply Chain, Fort Worth Tx:
I.T Desktop Support Jan. 2021 – Jan. 2022
• Installation, configuration, and deployment of new workstations.
• Provided onsite and remote end user technical troubleshooting and VPN(Cisco AnyConnect) support.
• Installation of Cisco Secure Client.
• Installation and troubleshooting of Microsoft Configuration Manager (sccm on workstations).
• Troubleshooting of printers, scanners, and Network issues.
• Troubleshoot problem areas (in person, by telephone, or via email) promptly and accurately providing end user assistance where required.
• Upgrading and replacing the computer parts like video card, sound card, motherboard, power supply, etc.
• Provide remote, telephone, and in person support in all departments as determined by the Desktop Services.
• Familiar with Active Directory, account and group creation and editing.
• Responsible for the installation, upgrading, and configuration of corporate operating systems and application.
• Diagnosis of customer’s computing problem utilizing manufacturer-provided diagnosis tools, skills acquired via official training, and individual experience.
• Ensured the electrical safety standards were adhered to.
• Replacing damaged hardware, upgrading/updating, and installing anti-virus software,
• Evaluations on new hardware and software; and managing technical documentation work.
Cavalcade Integrated Services:
Desktop Support Intern July 2020 – Dec 2020
• Prioritize and schedule Task/Tickets.
• Scheduling of service visits to customer locations if necessary
• Communication of resolution activities to the customer.
• Monitoring of assigned service calls and appropriate follow up activities.
• Addressed and resolved various computer hardware and software issues for employees.
• Acted as the primary point of contact for all IT related problems.
• Coordinate prompt emergency responses to prevent loss of any key corporate data.
Contact this candidate