Abdel Halim Abdel Hafez Moubark

Address: ** **.** **** ***** of Mahmoud Elesawy, Alexandria, Egypt

Cell: 010********

Email: ad4epm@r.postjobfree.com

Professional Profile:

A Hardworking, collective and individual organization at work with more than six years’ experience in customer relationship, seeking a challenging position in a dynamic organization that welcomes initiative, through which I can use my vast experience in addition to my education background. Personal Information:

• Date of Birth: 26 November, 1982.

• Military Service: Exempted

• Current Residence: Alexandria, Egypt

Education:

• June 2003, Academy of specialized studies (Major : quality control and product ) Language Skills:

• Arabic: Native

• English: Excellent

Computer Skills:

• Microsoft Office 2016, (Word, Excel)

• Highly computer literate, aware of computer latest technologies.

• Excellent data grapping & Internet surfing skills. Courses and Further Training:

• LCCI Diploma (Marketing, Selling, Advertising)

• Advanced Communication and Presentation Skills.

• Professional Email writing and Business Conversations.

• Customer Handling and Negotiation Skills.

Professional Experience:

Senior Training Consultant at New Horizons CLC, Alexandria, from 01/01/2016 till current.

Dealing with individuals and corporate sector.

An ability to gasp client’s need and to increase customer engagement.

Learn new technologies and understanding new trends.

Resolve problems and handle complaints in a timely manner.

Work on sales target on month basis, aiming to achieve monthly or annual targets.

Customer Service representative at New Horizons CLC, Alexandria, from 01/02/2014 till 01/12/2015

Customer handling and negotiations.

Time management, problem solving.

Resolve problems and handle complaints.

Sales Executive at OUSOL Real-estate, Alexandria, from 01/07/2013 till 01/01/2014.

Conduct surveys to identify price of competing properties on the housing market.

Planning daily calls and visits to ensure achievement against targets.

Ensure compliance with housing laws and policies when conducting property deals.

Maintain contact with clients to have opening to discuss future business prospect.

Call Center Agent at MOBINIL Egypt, Alexandria, from 01/05/2012 till 01/06/2013.

Obtains client information by answering telephone calls, interviewing clients, verifying information.

Determines eligibility by comparing client information to requirements.

Establishes policies by entering client information; confirming pricing.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Corporate Sector Outdoor Sales at MOBINIL Egypt, Alexandria, from 01/02/2009 till 01/03/2010.

Works fulltime as sales outdoor rep. in one of mobinil corporate team carries responsibility of big and small companies and explain mobinil offers voice and data line ( business). References Available Upon Request

Contact this candidate