Venice Russell McDonough, GA ***** 404-***-**** ad4epl@r.postjobfree.com LinkedIn

Administrative Assistant Administrative Support Clerical Data Entry Office Support Career Summary

Detailed individual with over 5 years of experience providing high-level administrative support by performing clerical and data entry duties such as conducting research, preparing reports, drafting correspondence, and processing information requests. Committed to working in a fast-paced, rapidly changing environment that will allow me to utilize my exceptional secretarial skills through on-the-job performance. Skills & Qualifications

Analytical

Organization

Detail-Oriented

Verbal Communication

Written Communication

Data Entry

Adaptability

Decision-Making

Customer Service

Time Management

40-45 WPM

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

10,000 KPH

Integrity

Team Player

Multi-Tasking

Positive Attitude

Professional Experience

Arcadis U.S., Inc.- Georgia Department of Transportation Engineering Project Assistant 2017 - Present Atlanta, GA

Support management of the Georgia Department of Transportation Striping Program, supervising purchase orders encompassing seven districts and 150+ counties.

Participate in developing multiple striping programs state-wide by fulfilling purchase orders, entering pertinent information, processing invoices, and creating ITP financial tracking reports

Spearhead system migration efforts, including completing Oracle PeopleSoft Application exports and submitting direct notices (Telework Log) for all cross-functional teams

Process quality control checks, research payments, identify discrepancies, and provide solutions

Technical proficiency in the following systems: Oracle Peoplesoft, Perceptive, Microsoft Office Suite; Teams, Outlook, Excel, OneDrive, Business Data Analytics (Power BI), Oracle Springboard, Financial Systems (Team Works FSCM), dTims, and Stripping.Arcadigis (BPI)

Liaison and encourage positive relationships with existing and potential clients and afford operative problem-solving skills to teams

Perform administrative support tasks: answering inbound telephone calls, coordinating appointments, scheduling conference rooms, recording messages, issuing correspondence, submitting travel expenses, and maintaining inventory control with office supplies

Champion budget and forecasting duties, including meeting budget requirements and targets within the proper timeframe

State Farm Bank - TSYS (Federal Savings Bank) - Customer Service Representative 2017 - 2017 McDonough, GA

Performed various clerical, data entry, and administrative duties essential to credit card programs while accurately performing transactions in response to member requests.

Processed credit card accounts, obtained required documents from customers, critical data into the system, and prepared to open or close accounts according to established policies and procedures

Answered incoming correspondence (calls, emails, faxes, voicemail) within established department standards and assisted clients with new products and services

Posted payments, made monetary adjustments as requested by members, and processed balance transfers Citibank - TSYS (Financial Services Company) - Customer Service Representative 2014 - 2017 McDonough, GA

As a Customer Service Representative for Citibank, my clerical and administrative duties included maintaining up-to-date knowledge of products, services, technology, regulations, reports, and procedures.

Successfully managed U.S. Military Corporate and U.S. Post Office accounts by accurately processing banking transactions and understanding financial services

Reviewed data and information for completeness and accuracy using standard guidelines; performed tasks with attention to detail

Georgia Neurology and Sleep Medicine - Office Administrator - Administrative Support 2012 - 2012 Atlanta, GA (Internship)

As an Office Administrator for Georgia Neurology and Sleep Medicine, my responsibilities were to utilize strong organizational skills to ensure the patient intake process aligned with policies and procedures.

Ensured efficient and effective continuity, accurate completion of all required forms, greeted patients, verified demographics and insurance information

Recorded detailed messages and routed communications in an appropriate and timely manner while coordinating patient and non-patient inquiries and requests Comcast Corporation - Customer Account Executive 2009 - 2009 Atlanta, GA

As a Customer Account Executive, my daily task included utilizing business and industry knowledge to research, maintain, and develop accounts.

Corrected account discrepancies, prepared work orders, scheduled maintenance requests, posted payments and resolved collections

Maintained excellent oral and written communication skills while demonstrating the ability to articulate information in an organized and concise manner

World Finance Corporation - Receptionist - Customer Service Representative 2005 - 2006 Sumter, SC

Provided a broad range of administrative support duties such as preparing loan files, processing loan advances, and updating the database with loan activity.

Tasked with mailing correspondence, completing applications, & assisting customers with inquiries

Assisted with other related clerical duties such as photocopying, scanning, filing, and collection activity Achievements

Awarded Inspiring Performance for Excellence 2016

Awarded Certificate of Appreciation 2015

Awarded Outstanding Quality with the highest average of 100% 2015 Awarded Exceptional Adherence with the highest average of 99.25% 2015 Certifications First Aid & CPR Medical Terminology Medical Insurance & Coding Medical Office Management Bookkeeping Business Math Office Procedures Professional Development Education

Gwinnett College - Diploma - Medical Office Administration

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