***** *. ****** ****, ***** Springs, FL ***** 954-***-**** ad4epb@r.postjobfree.com

Lisa Rouchon

Objective

Office Manager

Experience

January 2014- Present Center for Ophthalmology and Laser Surgery Lighthouse Point, FL Front Desk

Greeting the patients.

Scheduling appointments.

Answering heavy phone volume

Verifying patient’s insurance coverages

Collect and post patients’ insurance and co-payments.

Provide authorizations for surgery and office visits. September 2000-

January 2014

Psychological Associates Boca Raton/

Coral Springs, FL

Office Manager

Managed two office locations with fourteen employees.

Worked with twenty seven doctors daily.

Performed front and back office duties.

Performed billing and collections.

Performed electronic claims filing through clearing house.

Called in prescriptions.

Credentialed for all the doctors.

Answered the phones.

Performed intake of new patients.

Scheduled all the doctors’ appointments.

Verified insurances for all the doctors.

Performed payroll in QuickBooks.

Performed accounts payables and receivables.

June1998- June 2000 Center for Psychological Wellness Coral Springs, FL Front Office/ Office Assistant (Part Time)

Answered the phones

Scheduled appointments

Verified insurances for the doctors.

Collected payments.

Performed intake assessments.

954-***-**** ad4epb@r.postjobfree.com

Lisa Rouchon

June 1998- June 2000 Coordinated Care Solutions Coral Springs, FL Claims Supervisor/ Appeals coordinator Provider Support

Developed and implemented audit tools for claims appeals

Researched and audited claims appeals.

Maintained audit reports.

My job as an Appeal Coordinator for five states is researching all claim issues. I made the decisions to overturn all claim appeals for payment. I ran the entire claims department, and over saw the customer service department. I resolved any problems that the doctors or providers may have had. I authorized the patients stay in either a hospital facility or a nursing home by calling over 200 doctors on our panels to accept the patients. June 1994- June 1998 Florida Medical Center Lauderhill, FL Psych ER Intake Coordinator

Performed admission intake for all patients.

Performed patient transfers to units or other facilities.

Assisted patients with all paperwork.

Worked closely with doctors, fire rescue personnel and law enforcement officers.

Worked as unit secretary in adults, geriatric and pediatric units. Education

June 1980- June 1982 Palm Beach State College Lake worth, FL Associates in Business Administration

References

References are available on request.

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