Shannon Karn

London, ON +1-519-***-****. ad4ep5@r.postjobfree.com

Personable Customer Service Representative with 15+ years of experience fulfilling customer needs. Adept in organizational skills to accomplish multiple tasks of completing priorities in timely manner. Expert in interpersonal communication to build rapport and sustain long-term customer relationships. Proficient in sales techniques to achieve and surpass sales targets. A top achiever with a proven track record of juggling administrative and customer service responsibilities in fast-paced environments, meeting and exceeding performance goals.

Professional Experience

Career Break November 2016 - Present

Took time off from a professional career for personal development CIBC London, ON

Customer Service Representative April 1993 - October 2016

● Handled customer inquiries by leveraging active listening skills to identify and address issues on the phone and in person

● Resolved customer complaints by adhering to the standard operating procedures to ensure client satisfaction

● Increased revenues by utilizing cross-selling and upselling techniques to meet and exceed sales targets

● Boosted customer retention by building and maintaining client relationships to increase repeat business and influence loyalty

● Enabled continuous service improvement by gathering and reporting customer feedback to advance service delivery

● Processed payments by following cash-handling procedures to mitigate operational risks and enhance efficiency

● Accomplished multiple tasks concurrently by utilizing organizational skills to achieve performance goals in a fast-paced business environment

● Updated product knowledge by attending ongoing training to advance professional expertise and customer service standards

● Maintained accurate records of customer interactions, transactions, and account details by ensuring data integrity and privacy to promote data-backed decision-making

● Drafted detailed reports using excellent written communication to capture and convey sales data to the leadership team to support decision-making

● Performed all assigned administrative duties by collaborating with associates to guarantee the timely completion of projects

● Trained new associates by focusing on identified skill gaps to advance professional expertise Core Competencies

Finance and Accounting, Microsoft Office Suite, Customer Service, Cash handling experience, Adherence to protocol, policies and security, Problem-solving, Multitasking, Interpersonal, Oral and Written Communication, Adaptability, Relationship Building

Education & Certifications

High School Diploma Saunders Secondary

Business Administration Degree

Fanshawe College

London, On