Kivanne Williams

Clerical / Office Assistant-Receptionist

Duluth, GA

ad4ep0@r.postjobfree.com

+1-469-***-****

I’m a focused professional with a 5+ year of experience and proven knowledge of back office operations, confidential correspondence and customer service . Aiming to leverage my skills to successfully build an fill a position as a Teller Supervisor/ Loan Officer in a established company that’s growing tremendously .

Authorized to work in the US for any employer

Work Experience

Shipping and Receiving Clerk

Dr pepper - Dallas, TX

February 2021 to Present

• Obtain and process product orders, including receiving deliveries, registering them and distributing packages and letters within the company

• Maintain the company stockroom through organizing, cleaning and cataloging items on a regular basis

• Schedule large shipments and plan logistics to ensure that there is sufficient storage space for incoming items and staff on hand to manage the shipments

• Keep files of goods shipped and received by preparing regular shipping and receiving reports for managers

• Handle issues arising in shipping or inventory handling

• Ensure adherence to environmental management and systems

• Trouble shoots shipping issues and customer complaints that arise and work to solve them

• Place merchandise in a warehouse or storage facility by packaging, lifting items as necessary, operating forklifts and pallet jacks for large goods

Document Prep Clerk

JPMorgan Chase - Lewisville, TX

November 2019 to August 2020

Prep documents that are being configured into digital format for customer projects. Ensure compliance and regulations are being followed, including HIPAA and Safety & Security Act. Removed staples, post-it notes and clips to prepare documents for scanning. Ensured documents are legible and all content is visible. Used scissors, tape neatly and manage papers as provided. Had to lift work materials up to 40lb.

Maintained a clean and organized work area.

Customer Service Representative

Conduent - Madison, MS

August 2019 to October 2019

Greeted all members in a professional, friendly manner . Helped assisted members with their HMO plans and helped them get new plans that’s more affordable . Members called in to see if certain medications were covered under their plans an if it wasn’t covered they wanted to know how much they would be out of pocket . Informed all members that they plan would automatically renew it self at the beginning of the year . The goal was to make sure you had 100 % on very call and to get a good survey . CSR/ Teller Supervisor

FSNB - Jackson, MS

March 2016 to May 2019

Greeted each customer as they walked into the branch . Responsible for providing customer service by verifying customer identity and assisted them regarding all account information, inquiries and transactions in a friendly and professional manner. Successfully maintained a zero balancing record, while processing 2,500 monthly transactions. Managed and coached 7 team members on a daily basis . Effectively managed cash vaults and cash forecast within branch limits . Administered closing duties, such as processing appropriate balancing entries and securing the building . Initially hired as entry- level teller, promoted to Teller Supervisor due to accuracy, speed and skills. Sales Associate-Pharm Tech

CVS Pharmacy/Health - Jackson, MS

July 2012 to February 2016

Prepared medications for patients an customers in a timely manner. Received and verified the prescriptions an filled them per Pharmacist request. Obtained Pharmacist’s approval. Completed patient paperwork related to the filling of the prescriptions. Assisted with insurance claims processing . Stocked and priced all medications In inventory . Ensured availability of drugs by delivering them to patients or facilities . Maintained pharmacy’s safety by adhering to infection control procedures, policies and regulations.

Receptionist (Part-time)

QUEST FITNESS - Jackson, MS

September 2008 to May 2013

Greeted members and users of the gym as they come through reception. Created an excellent first impression of the gym by providing a warm welcome, tidy appearance and pleasant manner at all times. Handled all telephone enquirers, recording messages from incoming calls and transferring calls. Kept gym and work area cleaned throughout the day.

Education

Associate in Pharm Tech

Virginia college - Jackson, MS

October 2011 to June 2013

Skills

• Medical Terminology

• Outlook

• Data Entry

• Receptionist

• Time Management

• Excellent written an communication skills . Extensive knowledge of regulations governing financial transactions. Strong knowledge and understanding of all Teller functions. Accurate performance of accounting and transactions. Above average problem solving and complaint resolution abilities. Excellent supervisory abilities . (6 years)

• Filing

• Excel

• Billing

• Cashier

• Organizational Skills

• CPR

• Scheduling

• Quickbooks

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