MINERVA MUNIZ

***** ** *** ******* ****, MIAMI, Florida, 33176, US 305-***-**** ad4eo7@r.postjobfree.com Excellent collection and claims procedures knowledge, as well as strong communication skills for resolving customer issues. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the business. Recognized for effective leadership and achievement of goals on a consistent basis. Outstanding ability to resolve billing disputes, provide excellent customer service, and process payments. Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results. Accounting Clerk with years of experience in financial and software management and the use of Netsuite and Salesforce. Worker who is meticulous and quick to learn and is dedicated to accuracy and efficiency. Professional at resolving account and data inconsistencies and using Netsuite billing and Salesforce applications. Codes reviewing

Aging reports analysis

Customer service

Problem resolution

MS Office

Accurate payment posting

Team management

Data analysis

Clinical and medical analysis

Excellent communication skills

Superior attention to detail

Auditing proficiency

NetSuite

SalesForce

ZenDesk

Datto

Bilingual

Accounts payable/receivable

Quick learner

Data entry

High School 1998

G Holmes Braddock Senior High Miami, FL

Senior Billing Specialist July, 2023 to Present

Kaseya Brickell, FL

Devised a strategy for achieving operational goals and objectives. Met business objectives by developing process improvements based on customer feedback. Investigated and resolved customer complaints about billing discrepancies, credits, and returns. Increased client loyalty and satisfaction with prompt, thorough, and timely resolutions. Billing and Collections Specialist June, 2022 to June, 2023 Revenue Cycle Management Professionals, Inc. Miami, FL Identified, researched, and resolved billing variances to maintain system accuracy and currency. Prevented impending loss and increased profitability by enforcing scheduled collection campaigns and consistently achieving the targeted recovery rate. Handled a high volume of inbound calls related to delinquent account reconciliation. Reconciliation of providers coding and documentation to adhere to insurance payer guidelines. Applied more than 50 payments each week to reach personal goals of $5,000-$10,000 in collections. EClinical Works systems expert.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Billing Coordinator II October, 2018 to June, 2022 Baptist Health Miami Cancer Institute Miami, FL

Collaborated with accounting and the contracts department to develop effective invoicing procedures to improve the efficiency of billing operations. Was in charge of billing and coding for hospital, emergency room, inpatient, and outpatient services. All medical claims were accurately coded and submitted to insurance payers for payment. Completed all necessary claim paperwork, documentation, and system entry with precision. Was in charge of account reconciliations and resolving discrepancies. Investigated CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Cerner Soarian software expert.

Patient Collections August, 2015 to October, 2018

Femwell Group Health Miami, FL

Performed targeted collections on accounts that were past due for more than 30 days. Contacted patients who were behind on payments to set up payment plans and discuss restructuring options. Handled a high volume of inbound calls related to delinquent account reconciliation. Consistently maintained monthly goals of collections of $20,000. Account Executive January, 2015 to August, 2015

CareersUSA MIAMI, Florida

Maintaining above-average, open, and active business relationships with current clients Found new business opportunities by cold calling, networking, marketing, and contacting potential database leads. Candidate resumes were forwarded to customer account managers for review and submission. Used effective screening processes to assess candidates' strengths and weaknesses. Contacted qualified candidates who were found through candidate pipelines, referrals, or job fairs. Loss Prevention Investigator February, 2010 to October, 2014 Neiman Marcus Coral Gables, FL

Followed strict security and safety procedures to protect the company from financial losses resulting from theft or careless mismanagement. Conducted interviews with employees and suspects, as well as drafting reports to aid law enforcement. Prevented crimes through careful observation and investigation of suspicious and unusual behavior. Kept an eye on alarm systems to see if there were any unauthorized entries into restricted areas. Took security walks around the store to keep an eye on employee and customer activity. Improved the shrink management program and provided training to the Loss Prevention Officers. Investigated suspicious activity and analyzed POS data to ensure employee compliance with procedures. Used Microsoft Excel to develop inventory tracking spreadsheets. Increased profits by 80% without reducing customer satisfaction rates. Documentation: Wrote and edited documents to keep staff informed on policies and procedures. Recouped $20,000 monthly from delinquent accounts. Created

Trained

ACCOMPLISHMENTS

Contact this candidate