Senior technical support and help desk

Noble Elgamoudi

Phone: 281-***-**** Email: ********@*****.*** LinkedIn:

https://www.linkedin.com/in/nabil-gammudi-080aa513/ Summary:

Dedicated IT Engineer with expertise in technical support, help desk services and cybersecurity, and. Proven ability to troubleshoot and provide efficient solutions. Seeking a challenging role to contribute technical expertise and customer service skills in a dynamic IT environment.

Education:

- Houston Community College (HCC): Diploma in Cybersecurity, 05/2022

- University of Liverpool: Postgraduate Diploma in Computer Science, 05/2013

- Informatics: Diploma in information technology, 2007. Certifications:

- A+ IT Certification - CompTIA, 01/25/2024.

- Bitdefender Technical Support IT - Bitdefender, 2020

- Certified Ethical Hacker (CEH) - EC-Council, 06/2013 validity 06/2025 Work Experience:

1. Technical Support and Help Desk - GTS Technology Solutions (providing service at CY- Fair ISD),contract period from October 2022 to June 2023.

- Resolved hardware and software issues.

- Assisted and trained users.

-conducting hardware and software troubleshooting.

-ensuring compliance with security policies.

- delivering end-user training to provide efficient IT solutions, including remote support for off-site users

2. IT Support Engineer -with Newman Co for Information Technology (01/2017 – 10/2022)

• User assistance and issue resolution

• Ticket management and prioritization, also hardware and software troubleshooting

• Software installation, configuration, maintenance, and updates (OS, Antivirus, firewall)

• Network support and connectivity troubleshooting.

• Training sessions for end-users

• Ensuring security compliance

• Remote support for off-site users

• Backup, imaging, recovering, software, and hardware troubleshooting. 3. IT and Support Engineer - Libyan Supreme Committee of Veterinary Medicine (06/2014 - 05/2017)

- Provided networking and technical support.

- Established a Help Desk function.

Volunteer Experience:

- Spring Branch ISD - Election Center Support Volunteer (2020) Hard Skills:

- Systematic problem-solving, Windows and Linux proficiency.

- Networking and protocols and Software troubleshooting

- Remote desktop tools

- Virtualization (VMware, Hyper-V)

- Security principles and practices

- Cloud computing (AWS, Azure)

- Mobile device management

Soft Skills:

- Effective communication, Team collaboration, Problem-solving, Customer service, Adaptability, Time management, Attention to detail, Analytical thinking, Leadership. Recommendations: Available upon request.

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